BEWARE! We hired Hathaway Tree Service to remove one tree and trim another in June 2012. Despite it taking two phone calls inquiring when they would return and finish the job, they got it done...we sat with an unground tree stump in our yard for several weeks in the meantime, but it could be worse....and we would soon find out how MUCH worse! The next thing that happened was our bill was not reflective of the verbal quote we were given (which, as I might add, was still higher than other quotes, but because there are distant family ties to the owner of Hathaway, we went with them). We chose to let the misquote go because frankly, there are bigger worries going on in life. To be fair to Hathaway, we did receive the bill shortly after the service and it was honestly overlooked/misplaced. We were never trying to avoid paying it, but with 3 little kids, grad school, work, and life in general....the bill was honestly an oversight and escaped the realms of our mind for nearly a whole year later. It was looked at upon receipt and then misplaced, never crossed our minds again. No reminders, no phone calls. An honest slip of the mind. Well well well---we were reminded of the overdue bill over ONE YEAR past the date of service, when we found Hathaway Tree Service's truck DUMPING debris in our yard one morning in June 2013...over one year past the date of service. My jaw dropped as I watched the boulevard be littered with tree branches and a big stump! I immediately took pictures of it as it was a "see it to believe it" story. Never mind Hathaway didn't have the decency to knock on the door to discuss, since sending a reminder bill or phone call was apparently too much work....no, they take it to the next level by returning debris to your yard if you have a simply overlooked bill. We unfortunately had to get a sheriff deputy involved, and the owner, Rick, was very untruthful with the deputy by stating he had "several" conversations, messages, etc with us stating that the next step was going to be dumping debris in our yard. THAT IS SIMPLY UNTRUE. We offered our phone records to prove that there had been NO attempt to phone us, no messages left. There were also NO bills received aside from initially....at least 9 months ago. Interestingly, the owner reported to the deputy that this was his means of collecting overdue bills---by ILLEGALLY DUMPING debris in people's yard??!! REALLY? The deputy acknowledged this practice of collecting bills is indeed illegal, you cannot just dump someone elses tree waste in another person's yard. And if I hadn't been home to see exactly who did it---how does that go about getting a bill resolved? No explanation letter, nothing. It honestly wouldn't have crossed my mind that a BUSINESS would do this to a homeowner and we would have had no idea what the intentions behind the boulevard full of junk signified. Yet, this is standard business practice for Hathaway and he reported to the deputy he has done it in the past. I recommend Logan's Tree Service if you're looking for courteous, honest care. STEER CLEAR OF HATHAWAY'S TREE SERVICE! I would hate for anyone else to have the same experience we had. read more
