I went here for a back problem. They barely acknowledged me. They said there was no x-ray…read moretechnician and I'd need to go to Grand Island or the ER. I went to Hastings Convenient Care PC. They were so nice and helped me. Everyone there was so nice. Don't go to Twin Rivers! They're too busy on their smart phones playing games.

From the owner: Knowing how precious time is with our busy lives, arranging a doctor's appointment might not be on…read moretoday's agenda. When you don't feel well, but it's not an emergency, it's time to visit Twin Rivers Urgent Care. We've been here since 2006 to offer you an alternative to waiting to see a doctor or spending hours in an Emergency Room lobby to be seen for your minor injuries or acute illnesses. With our dedicated and compassionate teams we provide you a walk-in option to be treated promptly so you can get back to your busy life. Our services include testing, x-rays, and exams for minor illnesses as well as treatment for broken bones, burns, cuts and work or sports injuries. Twin Rivers can also provide your occupational medicine services and screenings.

I love bringing all of my kids here!! Fast, friendly, and convenient. The doctors know what they're…read moretalking about and seem to get you in and out in a quarter of the time that it takes at the Clinic. Cheaper too!!

I recently had my child seen here for illness. During the visit, I was made to feel that bringing…read morethem in was unnecessary and was advised to only seek care for him if they are "very ill." It was not only judgmental but concerning as a parent. The overall tone felt dismissive and lacking empathy. I left there feeling very discouraged. Definitely will not be returning there ever again. My mistake for thinking they could provide decent appropriate care without judgement. I hope this feedback encourages a more compassionate approach toward families in similar situations.

They have always been quick and friendly. It is our go-to urgent care…read more Gone for broken bones, skin infections and other ailments.

I would start by saying it is very unfortunate for the area to only have 1 urgent care and I feel…read moresorry to everybody that have to go there. Today I was one of those unfortunate soul. I fell in the morning during my rush to work and bang my shin really really hard and ended limping for the rest of the day with immense pain. I called at 10 am to try to book an appointment - with the phone prompt to book an appointment press two; I tried to explain to them that I only have a 30 minutes lunch break and I have to go back on time, only to be told that they are a walk in clinic, she couldn't book me an appointment, but if I go online to fill out the paperwork it might help. So I went online to find that there is, once again, appointment function so I booked an appointment. Filled out all paperwork, submitted my insurance card. Come lunch break, got there, explain to the lady again I am in pain but just need an X-ray to make sure I didn't break anything. She doesn't seem to care, just told me that we have 5 patient back there and maybe the nurses will be busy. I said could you tell them that I am in a hurry and I need to just get X-ray, she goes "I could ask". She sat there for another 10 minutes, and called me up to tell me that she needed more paperwork. Guess what - same F'ing paperwork I filled out online. So I filled it out and asked again, please have someone take me back there so that I could get an X-ray. She blinked and went well they are busy back there, they can't take you. At the same time another medical assistant just called up another patient. I questioned why you take others when I have all of my paperwork done and have the appointment way early and still could not get seen, she doesn't seem to care, just say that they are here before you. And at this point I have to go back to work, and they just wasted my entire lunch break. I told this girl just cancel the whole thing, and I have never seen a response so fast from them. This urgent care place DO NOT CARE about you and DO NOT WANT YOUR BUSINESS. I ended up going to an ER and if my leg ended get worse because of delay in treatment, they are going to hear from my lawyer. Just to close out my review with a summary : Convenience - 0 star, hard to locate, one of the doors were locked during business hours Staff - 0 star, sitting around giggling but do their jobs Service - 0 star, absolutely horrible communication skills, do not triage right and lie about things All in all, do not go to this place

The most trusted eye care physician in the area.  Our family has been so fortunate to be able to…read moreget in to see him, during regular appointments and emergency situations. He has an excellent reputation, and above that is the standard of his character.  Does anyone else remember the time when doctors made house calls? This gentleman, although does not make house calls, is the type of doctor that we used to know.  I brought my husband into see him when he had gotten a piece of metal in his eye, and we had already made a trip to the emergency room in another town, without any real resolution to my husband's dilemma from the prior emergency room visit the prior evening, I called in desperately for help as my husband was in so much pain and Dr. Proffitt was so kind and considerate to understand what my husband was going through, he told me to bring him right in. I gathered all the medications and instructions that we had been given from the previous nights emergency room visit and we promptly went in to Dr. Proffitt, he was very busy but he was able to see my husband and once into our visit he explained what was given to my husband previously, and looked into my husband's eye, then asked if anyone had looked under the eye lid, which we told him "no."  This was where the piece of metal had lodged, the cornea of my husband's eye looked like a windshield that had been hit with gravel due to the irritation from the piece of metal under his eyelid.   This is good information for any doctor to look over and learn from.  Thank you so so much, Dr. Proffitt!  You remind me of our "good old days"  when we turned to our local doctor for help and he was there!

My mother went to Dr. Proffitt for cataracts and when I moved back to the area I went to him and…read morehad GREAT care and confidence in his knowledge. He was always learning and sharing that info with me. Sadly, he has retired from practice and I a still struggling to find someone as competent as he. A big hole in ophthalmology in my humble opinion.

While on vacation from Hawaii and visiting my family in Columbus for a family reunion (I know don't…read morelaugh)... I encountered an inflamed, infected and painful chest wall cyst. It has been dormant for years, but for some reason decided to come out and get infected during our family reunion in Columbus. I was very apprehensive to go to a clinic out of my state, etc; but my fears were easily reassured as the staff was superb and welcomed me with open arms! There was no wait time, paper work and insurance was SO easy to understand, everyone was beyond friendly and the facility was superb. Greg Jacobs PA was one of the best medical physicians I have ever had. He spent time talking to me about my condition, investigating to see if I was "all clear" by calling me with results, and most important; he was so caring and gentle...as I screamed in pain! I felt like he truly took time to get to know us, help us, calm our fears, and even make my little girl laugh. An outstanding professional! I wish they all were like you Greg! Mahalo Columbus Urgent Care!

Very disappointed. I sent my 18 year old son for a strep test and they added on a covid and flu…read moretest for absolutely no reason - he had a sore throat and given that he was 18 he didn't feel comfortable enough to say no thanks. Received a bill charging $105 for a covid test (costs $20 at the grocery store) and $98 for a flu test. He had no flu-like symptoms. I feel my son was taken advantage of and doctors ran unnecessary tests to make a profit.

Went to first care. The PA had not idea what to do with my ear ache. Was not gentle when she looked…read moreinto my ear. I said ow. She said well I have to look. No apology. I told her what to prescribe. She had no idea. Not even dressed appropriately. Tight jeans and Dr. coat unbuttoned. And then when I was billed on insurance they tried to bill a workman's comp when I cut my finger at work 9 years ago. Took 3 calls including with my insurance company to straighten it out. Will never go back. EVER!

Beth here yesterday afternoon and again now for self therapy in hot tub and Turtle Pool. Great…read morepeople here throughout hospital and this wonderful therapeutic area.

HORRIBLE!! whatever you do don't come here , my sister was in a accident.fell on a rusty…read morenail.....causing her knee to spilt and a piece of skin coming off. NO medicine for the pain. dr told me no stitches or tetanus shot!!unbelievable on my way to another emergency room.

The Turtle Pool and hot tub whirlpool is my area today. Have been here prior doing my own…read moretreatment for injuries. Great facilities for all types of conditioning. In today 2 times and plan same for several days.

Omg, I went to their emergency room by ambulance on 6/9/2021. Several RNs were very insensitive…read moretowards me as I expressed the excruciating pain I was having. After, large dosages of one or another pain medication given to me, I called an RN to help me get to a restroom. No one responded. I managed to get off the bed and wave to the male nurse. I got his attention yet he not only ignored me but also moved out of view. When I stepped toward the nursing desk to ask him to guide me to the rest room, I didn't realize the impact the pain medications had and I stumble moreover. I almost fell if not for me holding onto the IV hose attached to the IV bag. As I made eye contact with this nurse upon getting my footing he laughed at me and turned his back. When I told the female RNs of their male counterpart's behavior, no one apologized on his behalf. Upon my discharge from the hospital I informed the physician who treated me of what the male nurse did, to include laughing at me in my time of need. This doctor let me finish describing the incident, and then asked me do I want a taxi. Omg, it's clear why the nurses are poor examples of care givers; for they are trained to be like that by the top down. Bad emergency room staff on this evening's shift.