I let the dealer choose the lender, which I now know was unwise; they chose Pen Air. The loan was…read moreset on Auto Pay. The loan payment was successfully withdrawn for the first two months but not the third. While reconciling my accounts, I noticed the loan payment was not deducted for the current month or the previous one. I contacted them immediately, and they stated my file was "messed up," alleging there was no contact information on file and insinuating I had filled out the paperwork improperly. However, when they reviewed the paperwork, it was correct. So, they entered all my information, and I paid both payments, assuming everything was resolved. Subsequently, I received a 30-day late notice on my credit report. When I called them, expecting an apology, they simply stated I was late, and that was final. I explained the Auto Pay situation and their system error, but they responded with indifference. Despite explaining that a previous representative had corrected it, they insisted that was unlikely. I wrote a letter of complaint, to which they replied by claiming late notices had been mailed to me, which was implausible as they only had my contact information after I had called them. I disputed the issue with the credit bureau and paid off the car the next day, deciding I would never engage with that establishment again and that I would advise others to avoid it at all costs.

When there was NO FRAUD associated with my account, their "fraud team" locked the account down…read moreuntil I authenticated that I am indeed me. At 74 years old and with recent hip surgery I depend on having access to my money when I need it. I have no time for their stupid games when THERE WAS NO FRAUD ASSOCIATED WITH MY ACCOUNT!

Went to 9 mile branch. Teller had an attitude. Called the branch manager twice and left messages…read morefor her to return my call. She never responded. I have been a member of this credit union for 30 years and have never been treated this way. Poor service!

This Credit Union must be the worst run for car loans. They have taken up half of their property,…read morelocated at 1350 Nine Mile, and turned it into a used car sales lot for repossessed cars. The lot has gotten so huge, I am actually embarrassed at Harvesters lack of due diligence when taking information on a potential car loan. Move that lot down on 29 to Car City!!

I am a member of a Minneapolis credit union so usually go to Pen Air as they are a shared branch…read more Since their lobby is closed went to the drive thru but they wouldn't do a money order for me - however he told me to go to Central CU just down the street. Not only did she do the money order in record time in the drive-thru, she was very professional and personable. If you need shared-branch banking for sure go here! If I open any accounts it will be with them for certain!

A wonderful addition to the side of town where everything is developing so quickly…read more This Navy Federal recreation center has everything you need a great walking path, basketball, courts, soccer fields, and even a yoga area not to mention a few pickle ball courts , a wonderful covered area with tables great places to sit in the grass and also have a picnic. Looking forward to spending a lot of time at this park.

From the owner: Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy…read moregreat rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 380+ branches worldwide. Our Members Are the Mission®. Insured by NCUA.

Great and friendly place. Fast and ready to assist. Needed a new loan and it was easy for loans…read moreapplications go.

I visited the Pensacola Blvd office and the manager Vincent Bradley was rude and unprofessional. He…read morespoke to me like a child and interrupted me when I was speaking. thanks to Vincent I will be closing my account as soon as possible WORST customer service I've ever experienced

Worst experience applying for mortgage. Do not recommend Navy Federal for mortgage. I applied and…read moregot pre-approved, but it went downhill after that. I applied twice: I was denied due to lack of document, which didn't make sense because I submitted all the document they requested. I had to apply again, but the loan officer was slow to process my paperwork and not responsive to any form of communication (email, phone call, and text). I finally ended up switching to another bank and it only took 2 weeks to complete everything. You would think Navy Federal will have better service integrity, but it didn't. It costed me application fees (2 times) and non refundable. It made me think they are scamming people with the application fee and denied the loan. Both loan officers were terrible with communication. As mentioned earlier, not responsive to email, phone call, or text. It's like they lacked professional responsibility. Do Not use Navy Federal for mortgage. Hope their other services are better since it can only go up from what I experienced.

Was able to join online and received information pac and debit cards within a week. Looking forward…read moreto moving all of our business to them.