I went here for lunch on a weekday. It was mostly empty, so there were no problems as far as getting my food in a timely manner. Tried the Harusaki sampler, which was quite good. The crab stars (which are the same as crab rangoon) were decent and tasted fresh, although I slightly preferred the gyoza. Note that the crab sticks are made with imitation meat, although this is not mentioned anywhere on the menu. Nonetheless, they were prepared nicely and tasted good. My main course was chicken curry, which fell short in both quality and presentation. The curry sauce was very watery, and had less flavor than I would have liked. However, the chicken itself had a good texture and was cooked properly. As for presentation, my waitress delivered the bowl with sauce all over it. I don't mean the sauce was all over the food; it was literally all over the bowl. As in, running down every side an forming a thick pool underneath it. Maybe I should have been grateful that the portion was too big for the bowl, but it looked sloppy and disgusting. I would consider going back to Harusaki, but there is no way I would get any of the curries. read more

This restaurant went above and beyond for us. Not only did the food come out super fast, all the waiters and waitresses worked so hard and so fast. We will be back! read more

What an amazing surprise. From the reviews we knew the food would be edible but what delightful surprise. The food was exceptional. Jerry, our server was professional and kind. We recommend this hidden surprise. We are from the NYC area will a plethora of restaurants to choose from. This restaurant would fit perfectly. read more

I've eaten here many times before in restaurant.. tried to order delivery tonight and have never been so disappointed. Was told that they were very busy and had 2 deliveries in front of us and would be an hour. No big deal. This was at 6. We ordered a large order, $80+ worth of sushi. Called to check on our order at 7:15 and was told the delivery guy left 20 minutes before and had 4 orders including ours. We are 2 miles down the road. 8:15 rolls around and we call back and were told our food would be sent out with delivery guy in about 20 min. Wait.. what?!? We have a 2 year old that's past her bedtime and hasn't even ate yet. Ended up canceling the order because our "1 hour delivery " was turning into 3.. We were offered "a few egg rolls" for the inconvenience. read more

My wife and I were in the mood for Japenese food we searched and four this place the staff is so friendly not to mention the food, is soo good. Ever since thats our to go Japenese restaurant that was almost 2 years ago. read more

Mr. Jerry was so polite and had an amazing customer service. We accidentally ran into into place and I'm so glad we did and we will be back! Food was incredible, I had poke bowl and it was great, my husband had steak dinner, also great portion and taste. Place is adorable and staff is friendly! Thank you Jerry for making our stay great. It is rare these days to find such a great service ! Jerry thank you ! read more

Delivery guy was very earnest and helpful (he also took my order on the phone). Sadly, the food left a lot to be desired, and the promised 30 minutes for delivery turned into over an hour. The edamame were fine. Spicy shrimp roll was pretty good, although two were spicy and the rest were not (?). Tempura california roll was hard rather than "tempura light" coating, and soaked in eel sauce, but still tasty. Summer rolls were sloppily made and sticky/hard to deal with, with thin bits of shrimp and very, very fine angel hair rice noodles, but ultimately they tasted good, with fresh basil. Dipping sauce was odd -- Chinese plum sauce topped with chopped peanuts?? The ikura (salmon roe) were awful. They're my kid's favorite, but neither she nor I could eat them. The roe was pale and translucent/milky instead of bright and transparent, and it smelled and tasted like old, on-the-edge fish. There was a sticky liquid oozing around the eggs. The sushi rice they sat on was saturated with the fishy liquid, and so it also smelled and tasted over the hill. The nori wrap was tough and impossible to bit through, due to the liquid. For the price, I expected more, though considering the mish-mash of Asian offerings (Korean, Thai, Chinese, and Japanese all on the same menu), I probably should've been more wary. read more

We get takeout for the family on a regular basis. Food is always good and staff is pleasant.

Not one to normally post unless it's a really terrible experience. Manager was rude, my food was not even prepared by the time I came to pick it up. Another woman placed her order and waited an hour with her food sitting on the counter. Didn't offer to take money off or compensate somehow. They asked people to wait for their pickup orders outside but weren't telling them when their order was up. Horrible experience, terrible attitude. read more

This is my favorite Japanese place in town . They give you a great amount of food and it taste impeccable. The people are always nice and the prices are reasonable . Definitely worth the money to eat here in my opinion. read more

Very delicious and the pricing isn't too bad either. I do love getting the sushi here. The only issue is that to go orders take way too long. Might as well sit down and eat. But other than that I dig the place! read more

The service is sloooooooow....Their prices are astronomical considering the ambiance, food quality and overall cleanliness.... I would suggest an after work take out for a single person (maybeeeeeee). Definitely not a place to go for entertaining or a date. People were walking *(no uniforms) in wondering in the back with groceries such as hot dogs, & chips. I heard kids and that didn't feel the place was sanitary.. No going back..I didn't mention I found a few strands of black straight hair tucked in the menu..BonAppétit.. read more

I noticed today that the reviews on here are mostly bad or so-so, but I personally really love this place! My husband and I often get the livingsocial deals, but even without one we still come. Their ckasdic & specialty sushi rolls are amazing. I have never been disappointed. The eel rolls, spider rolls and also their specialty "spiderman roll" are my favorite. I recently started a meat-free diet & they are happy to customize any vegetarian roll I can think of. Their miso soup is great & I love their veggie tempura. Definitely give this place a try! read more

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Harusaki is a Japanese/sushi restaurant in the alamance crossing shopping center right off exit 140 on I-40. They have a pretty big menu from hibachi to sushi and the prices are pretty good. I have eaten here a dozen times because it is one of the only sushi restraints in the area. I would recommend if you are in the area and are craving sushi and/or some hot sake. It is a small restaurant with a few booths and tables. The theme is very "asian" with dragons and asian landscape paintings and a big fish tank when you walk in. The waitress will seat you. I have never had issue with service here. They are always promptular sushi it is $9. That is a pretty good price for sushi I think. It also comes with a ginger salad or soup. You can make it three orders (18 rolls for $11). It should be noted that these rolls are not the typical sushi style. It is ground up tuna with spicy mayo stuffed inside rice and wrapped with seaweed. This is not whole pieces of tuna like some would expect. Not to worry, it is still yummy. There is a lot of creative rolls too that are more expensive $10+ that look pretty good, although I have never tried them. I also like to order a carafe of hot sake. It comes with tiny cup and warm carafe and is very good and cheap (about $5). It is a small restaurant with a few booths and tables. The theme is very "asian" with dragons and asian landscape paintings and a big fish tank when you walk in. The waitress will seat you. There is typically a bunch of young high school aged kids working. I have never had issue with service here. They are average as far as service goes. Like I said, the place is small, so the staff can't really hide from you. You can watch the sushi chefs make your sushi at the sushi bar if that is your thing, or just sip on some hot sake until your order it ready. They do carry out order too. Usually takes about 10 minutes. read more

Love love love this place!! We tried just about every sushi restaurant in Burlington and this one is by far the best. There are many fancier restaurants and what they lack in posh they make up for in delicious sushi! You can't beat the prices on the rolls that's for sure. Give it a try you'll love it! read more

I just tried this restaurant for delivery service and it came earlier than their projected time which is always nice. The food was awesome. I had the fried rice with pineapple and chicken and it was very tasty. Seems like an ordinary dish but with the spices they put in it, it was excellent. I would definitely order from this restaurant again. read more

Placed an online order and paid for it. Waited the 30 minutes and went to pick up the order and was told the order wasn't ever started. Don't worry they said, it will only take 5 minutes. Waited the 5 more minutes and now it's 20 minutes later and still no order. It doesn't matter how busy you are. Customer service comes first and foremost. Terrible online order service. read more

Ate alone for lunch and sat at the counter. The waitress at the front couldn't find a smile to save her life. I ordered the Apple Chicken and brown rice. The rice was dry and the chicken was small bits of fried chicken with a large amount of white sauce over the top and two small pieces of broccoli on either side of the dish. Not presented well and not a great flavor. The chicken was as dry as the rice. The sauce had a familiar flavor and was tasty but not wonderful. Will not try this place again. read more

Waiting for my take out for over an hour after the estimated delivery time. Called and was put on hold for 20 minutes just to be hung up on. Called again to tell them I was hung up on and was told to wait again. They did not mute the phone and I hear the employees in the background "these people won't stop fucking calling" I called yet again and I've been put on hold and they aren't even answering any other calls. Update: I called a 4th time and just drove there and when I got there it was the 17th minute on hold this time. The girl answering phones acted dumbfounded and when the owner came to talk he would not let me communicate my situation all he heard was "I ordered from grub hub..." and he was like "call grub hub we never got the order." Just "call grub hub call grub hub" like okay if you guys answered an hour ago I would have known that then and he would have known and I could have you know ORDERED AGAIN! He didn't want hear what I was saying, it was so frustrating. I felt like I was explaining something to my 3 year old as he throws a tantrum. At the end he had the nerve to ask if I wanted to put my order in. Like really after that terrible customer service I don't want to risk day old fish or spit in my food. Literally never going here again. read more

The food is delicious management it is horrible especially whoever Jimmy is is the worst person on earth he does not know What customer service is very ignorant and unprofessional I will never ever eat there again or my family and we were customers three times a week read more

Not a fan. I ordered the Crab Stars and the Beef Ho Fun noodles and neither of them were good. Food was overpriced.

When I say I am absolutely surprise this place is still in business. I mean it. The place has an unpleasant smell (we should of took that red flag and left). We ordered our food and an appetizer. After20 minutes my husband food came out. He didn't like it the chicken taste like rubber and old. After 20 min my entree came out. I ordered the noodles and it was the worst thing I ever tasted. Last but not least the appetizer came out last. Did I fail o mention we did not get any refills on our drinks. I suggest if you see this place please continue to walk right on by read more

We had a coupon from the local schools selling coupon books. We thought we would try this place out. I had the chicken katsu which was tasty. My husband had the sushi sampler and said that it was some of the best sushi he has had! Service was a bit slow, but adequate. read more

Really like this place. Love the bento boxes and sushi!! Everything tastes great. The staff was good too!! read more

Harusaki - Japanese Near Me - Burlington, North Carolina

Delicious food & really good strawberry bubble tea- Would highly recommend! I eat here very often- Staff is friendly also:)

Old chicken wings for lunch ewww... Poor customer service.... And out dated menu listed here. Will not order again.... EVER!

One of my favorite places for take out! The food is great (pricy) but worth it. We've only done take out- they do deliver but we like to pick up as it's quicker. read more

I absolutely love this place! Me and my husband sit in and eat every once in awhile but I love to order and pick up and bring it home. I always order the hibachi chicken with only broccoli as the vegetables and it's always perfect. The brown rice is scrumptious. White sauce is PERFECT. you get generous amount for what you pay. This is my go-to place hibachi soup is amazing too! read more

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TERRIBLE Food is good but very I felt uncomfortable the sushi man wouldn't stop staring at me and my family it was very uncomfortable don't waste your time coming even if the food was AMAZING DO NOT COME THE dUe to the UNCOMFORTABLENESS And the vibe it was TERRIBLE AND DISGUSTING FEELING THEY SHOULD FIRE HIM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Our order was incorrect today. We were missing a salad, we were missing a spicy tuna roll, but a spicy salmon was in its place. Not the quality we are used to. We live 25 mins away, so I can't send my son back out to pick these things up easily. read more

I was disappointed with the teriyaki chicken entree, and the miso soup. The chicken just had sauce thrown over it and was overall lacking in flavor and very heavy on onions. read more

We stopped in here for a late lunch. There was not much of a crowd so we were served quickly. The interior is kind of dark and a bit mismatched, but obviously not fast food Hibachi style. The Hibachi chicken I had was quite tasty and served with veggies and fried rice. I enjoyed it. It was better than the food court or fast food places that do this style, but not really great. read more

Terrible service and poor response from wait staff when she messed up an order. The food was less than average. We'll be going to Umami or Sakura in the future. read more

It's our "go to" sushi restaurant! Always fresh & delicious! We always have a great dinner!

This was my very first and LAST visit to this establishment. My family and I were looking for a new place to dine for some authentic Asian food. We ordered takeout. I had the shrimp fried rice which was actually good. My daughter had the steak fried rice which was void of steak! When we got home and took our orders out there were only bits of steak which totaled maybe 4Pcs. When my daughter called to complain the manager was rude to the point of being belligerent stating that my daughter was lying because he had fixed it himself and that his restaurant had never had a complaint since being in business! When I called back to try to explain to him the situation he told me to hurry up and get to the point because he didn't have all day! WE WILL NEVER EVER SPEND MONEY IN THIS ESTABLISHMENT AGAIN! RUDE CUSTOMER SERVICE AND MADE US FEEL LIKE HE DIDN'T WANT OUR BUSINESS! Save yourself the frustration! read more

My wife and I have given this place multiple attempts. The wait has ALWAYS been long but this last time was the final straw. I am not one to complain or write bad reviews on a place because I know how busy it can get. We put in an order around 5pm and got confirmation that our order would be here around 615. Well I waited till around 7 before I called. They told me that I was wrong and that I requested it be delivered at 730. I have email confirmation saying otherwise. Come to find out they mixed up the delivery with someone else. I was told the entire time I was on the phone that someone would call me back ASAP. They never did. I even drove to the place to figure out what was going on, and they told me to just hold on and that they have not even started our order yet. Both my wife and I called (no angry just trying to figure out what was going on) and were lied to saying it was on the way when our order had not even been prepared yet. Finally around 845 pm we received our food. I called them back to figure out what happened and I was told to hold and then said I'd receive a call back. I never did. So I called them and argued with a "manager" and she told me there was nothing that could be done. She cut me off multiple times and kept on thinking I was a different person from a different address. I even gave her my confirmation number from the order number. Overall DO NOT order from here we have given them multiple chances and it has always turned out awful. read more

Don't go here. Chicken tasted like it was cooked 2 hours before being served. Long wait time and very unorganized.

A great place for sit down or take out Japanese food. Everything is good and the crab stars are delicious - we get them every time! Their hibachi soup is amazing and their steak is always perfectly seasoned and cooked to your desire. Service from the wait staff is fast and dependable. read more

We have been here a few times now. The sushi is good the service however is a big fail. The portions for the price you pay could be much larger. We had a issue tonight with what i always order when we go here. So that being said if you like it then so be it. However this was our last time here! Just remember if your the owner/manager...your not the only sushi/japanese spot in the area. When places in Burlington start to fail on service or food they end up failing hard. Its a trend in the area. read more

My family and I dined here not long ago and were very excited about going since we had coupon from the area Attractions Savings book for up to $11.00 off. Of course we had to purchase an entree of at least that value to get the discount, not a problem...right? Well, we presented the coupon and the waitress informed us that if we were using the discount then an automatic 18% gratuity would apply!!!!! Wow! I asked what if we didn't use the coupon and she said that the gratuity would not apply. When I asked her if she got the gratuity or the house got the gratuity she said that she does not keep any tips because she is paid by the hour. I personally do not believe that this was a very fair or ethical way of conducting business but you'll have to judge for yourself. She did provide good service and the food was okay....nothing to write home about. I did think the sushi; a Tuna Spicy Roll was a bit too small for the price. read more