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    Hartgrove Behavioral Health System

    1.3 (49 reviews)
    Open Open 24 hours
    Updated 2 months ago

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    Hartgrove Hospital

    If your relative is admitted to Hartgrove, and they are mentally healthy enough to be released, but you are having trouble getting them released, here are the steps I followed to get my relative released: 1. I had my relative request and sign a 5 day request to be released form. My relative requested this form when she arrived, but did not receive the form until two days later. 2. I called the Hartgrove main switchboard at 773-413-1700 and requested to be put through to the Patient Advocate hotline. This line is not answered by a person, but by a machine. I left a message as to why my relative should be released. I called and left twenty messages in one day to let them know I was serious. I received a call back the next day, and the Patient Advocate did listen to my concerns and did contact my relative's nurse practitioner and social worker. I believe this contact helped to secure my relative's release. 3. I called the nursing station on my relative's floor. This was the number my relative gave me so I could call them in the 12:30-1:30 call in hour. I asked the nurse who picked up the phone to text my relative's doctor/nurse practitioner and or social worker to call me. 4. In order for your relative to be released, the nurse practioner/doctor and social worker need to sign off on the release. Once I was informed that my relative would be released, I followed up. My relative informed me that the nurse practitioner had signed off, but not the social worker. I called the nursing station on my relative's floor and asked the nurse to text the social worker to call me. When the social worker called me, she was in a room with my relative signing off on her release. 5. Keep going. I did not give up and just kept trying until my relative was released. Here are the government agencies to contact and file complaint: Illinois Department of Public Health takes telephone complaints at 800 252 4343. Joint Commission on Hospital Accreditation can be reached at 630 792 5800. Illinois DCFS child abuse complaint hotline is 800 252 2873. U.S. Attorney's Office for Eastern District of Pennsylvania is 215 861 8200 U.S. Office of Inspector General hotline 800-447-8477 Further, the Audit Committee of the parent company should be contacted including the SEC since Hartgrove's parent company is a pubic company.In 2020, Hartgrove's parent company, Universal Health Services paid a $127 million settlement to the U.S. Dept of Justice. It alleged violations involving medically unnecessary inpatient behavioral health services. See Press Release of U.S. Attorney's Office, E.D. Pa. dated 7/10/2020. A 2011 report of the University of Illinois at Chicago about Hargrove Hospital found multiple issues according to a September 28, 2011 Chicago Tribune article. My view is Hartgrove and UHS should be investigated again both by federal and state authorities given the recurrent complaints of the 371 google reviews which continue after its 2020 settlement with the federal government. Simply put, an argument can be made that Hartgrove should be shut down for failure to comply with the 2020 settlement. Hartgrove's parent company entered into a 40 page Corporate Integrity Program with the U.S. Department of Health and Human Services which lasts until July 6, 2025. It is supposed to stop further fraudulent actions. The canned responses to the 371 google reviews tell people to "contact us" by going to Hartgrove's website. The "contact us" tab merely has links to medical records release form. The canned response is meaningless since it gives you the name of no human being to contact. Under the federal Corporate Integrity Agreement with parent company Universal Health Systems (UHS), UHS was supposed to create a mechanism for complaints. It has failed to effectively do so. Hartgrove should put a user friendly complaint contact form on their main web page so the monitor appointed by the federal government can know about the dozens of complaints since the 2020 federal settlement. The wrongful conduct continues as evidenced by 271 google reviews. However, the parent company has this online complaint portal which is difficult tp navigate: https://uhs.com/contact-us/ Patients who are still at Hartgrove Hospital and not satisfied should look into filing a grievance with their insurer, if they have one, and file a grievance asking for transfer to another hospital.

    Discharge papers ; I stayed 3 nights for an evaluation & about to follow up with an appointment

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    I cant even explain it.......made my anxiety 100 times worse. I left worse than when i got there.

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