The staff here are energetic and friendly. I stopped in for an oil change and Jeremy was great with assisting and answering all of my questions start to finish. They provide complimentary Starbucks, tea and WiFi. The waiting area is clean and comfortable. I was able to get a few things done online while I waited for my car to be serviced. I was in and out in less than an hr start to finish. I always come here because I trust the service and how friendly the staff is! For a girl who knows nothing about cars I appreciate the patience and shared humor with the staff when I come in. read more

I've trusted Nissan Hartford for years, but my recent visit left me genuinely concerned. On May 31, 2025, I brought in my 2016 Nissan Altima (just over 80,000 miles) for a routine oil change. I received my usual multi-point inspection--no issues reported. But just three days later, while driving on the highway, my low oil pressure light came on and the car started shaking. I returned to the dealership immediately. After about 30 minutes, I was told everything looked "fine," but I was given no documentation or report. Even worse, customer service had no record of my return visit that morning. I have receipts, photos, handouts, and proof of what causes low oil pressure--everything points to my car not having oil at all after the service. This could've blown my engine. I'm thankful it didn't. As a woman, I just want to say: always check your oil before leaving any dealership. I won't be going back. read more

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came in for a recall for the 02 sensor. I asked twice ahead of time if during the recall an inspection would be done. two people said yes. after I brought my car in 15 Nissan Sentra. after waiting 2 hours all I got for an Inscpection was a video saying my recall was complete and all set. then when I asked the advisor if an inspection was done he said yes. I was not provided any form of inspection being done. they disabled my tpms sensor when I did not request that. my tpms sesnor was flashing due to a missing tpms sensor I had. so clearly it was disabled completely. I took my car to another dealership and was told my brakes were at 1mm in front and my rear tires were at 3/32 but harte Nissan did not display that information to me when my car was there. even more or less they stated everything with my car inspection was good. not satisfied what if I got in a accident due to the lack of information they did not provide ot the proper job the technician should of did ? I will not be returning to this company read more

Do not attempt to work from here. The noise from the employees and the TV is extremely distracting, making it nearly impossible to participate in a call. I tried turning off the TV, and although they promised to turn down the volume, they did not follow through. This has been a disappointing experience with their customer service. read more

Harte Nissan - No one here and tv loud for?!?!?! - Car Dealers Near Me - Hartford, Connecticut

I went twice. Once for an oil change and once for a flat tire. The oil change I had an appointment for. Still took forever. Flat tire I was there for 4 hours. My issue is when they asked will you stick around maybe tell the customer it will be half a work day. What really will make me not return is the fact that I have been there twice. First time for 2 hours, second time for 4 hours. Not one person in the sales department said hi or acknowledge my existence. I saw like 5 sales people, 3 guys in suits in the office, the secretary.... not one was like how's it going. How's your day. Interested in anything else. I was looking at other cars while there. My lease is up in 6 months and um... yea def not leasing from here. For a dealership with a car brand that might be going bankrupt maybe have a little better customer service. read more

this place is horrible!! they tried to sell us glass etching. when I said no take it off they came back with ot hidden in another fee. I said no then tacked on other fees. then lied about the car we bought being all wheel drive. awfu!! I will never go back and I will tell everyone I know not to go back here. read more

They tried to GET ME! My battery was low...they tried to charge me 459 to replace it. Auto zone charged me 250 for EVERYTHING! Harte Nissan tried to charge me 650 for an engine filter cleaning. 1300 in total. They ARE CRAZY! lol smokin becho! I JUST paid them LESS THEN 6 months ago for a transmission. Starting to think I was over charged for that. Never again. Never tf again. read more

Hi, this is Brigitte commenting on the response from Harte Nissan on West Service Road Hartford CT. The business manager replied to my review, and he made it sound like everything was hunky dory. He knows it's not the truth, I had evidence to support what I was complaining about and just because they can hide behind a corporation and not being able to admit to the things that they do behind the scenes, "because that would not be good business practices". Of course, they're not going to take responsibility. We all know that. And, of course, corporations will never ever do anything that remotely would appear to be greedy and dishonest. Remember, "PROFITS" always come first with a smile on the service personnel's faces saying that they're giving you the best deal ever and the best service. So, it was quite ironic that when I walked in to speak to someone about my situation, I overheard a service person speaking on the phone, that a customer wanted to make sure that he was returned his old parts that were being replaced. read more

In 2021 I bought a 2021 Versa Sport. I loved that cat but the spark plug coils kept burning out due to the windshield directing water onto the engine housing. Brought it in for service twice...only to get a sealing agent applied. I ended up trading it in for 2024 Versa Sport on 2/9/24 because of this issue. My salesperson, Dominic, was rude in person, and didn't hang up the phone after speaking to me...I had the honor of listening to him talk smack about me. They ripped me off of my trade in value and to "ice the cake," sent me a supposedly AI text message offering me the $1500 over my KBB price as I was pulling into my driveway with the car I PURCHASED THAT DAY! (they had to cut me a check for that one..but it should have been more). I tried to contact the executive manager and he blew me off. Over two weeks ago I tried to schedule my bi-annual service, only to be ignored. I am now the proud owner of a 2025 H O N D A C I V I C S P O R T LX. BaBye Nissan! read more

Harte Nissan - 2025 H O N D A - Car Dealers Near Me - Hartford, Connecticut

I have dealt with service several times over the past 3 or so years and every experience has been positive. Victor especially goes above and beyond, is very helpful and makes the service experience especially good. read more

I just got my very first new car from Harte Nissan. I knew what I could afford and Scott worked his magic and made it happen. He returned all my calls, answered my questions and told me I can return if I have any problems understanding the features. There wasn't any pressure from Scott so I was completely at ease to make the purchase. I would definitely recommend this dealer and Scott to my family and friends. read more

This dealership is SO BAD. Horrible customer experience. my husband and I went in to check out some pre-owned vehicles only to see 2 SUV's. After, we were given the carfax, Alejandro gave us his card and then just walked AWAY. He didn't even ask for our number or any contact info not even a "good day" or a "thanks for stopping by". Don't buy your car here. Go somewhere else. read more

Oil change and inspection. In at 7 out by 8. Friendly and honest. Thought I needed tires, instead of trying to sell they said I had 10k left. read more

I love this place. They give my car a very good look over all the time. Service is professional. Thorough in their work.

I purchased my 2018 Nissan kicks in December 2018 from Harte Nissan . My salesman was Scott . The process was fast and easy . Recently I got into a bad collision and had to check on my GAP policy . Scott personally checked in on me and jarred as well . They where very kind and never even brought up another car . Just wanted to make sure I was okay . I will definitely be using Harte Nissan for my next vehicle . The dealership is clean , and the waiting area at the time was really nice , I don't know how things are now with covid but at the time the waiting room was great and they had coffee and snacks . read more

Harte Nissan - Car Dealers Near Me - Hartford, Connecticut

Went to Harte Nissan to purchase a Kicks after another dealer ticked off every checkbox on the "ways to scam a customer list". Dominic in sales was phenomenal-- he met the price I was looking for in fifteen minutes, no run around or haggling and beat my best rate for financing. The finance manager did his job effectively (and, yes, he did upsell but made his case well). If I am in the market for another car, they will be near the top of my list. read more

I'm taking the time to actually type a review because I dealt with someone new today in service (Megan) & it was the first time I felt someone was actually friendly & she also went above & beyond for me. I have been coming to Harte Nissan since 2018 & for the most part I have had good experiences. Great customer service always brings things up a notch! read more

Fantastic service job, again !!!! Four new tires installed with alignment, no issue. Uber ride back and fourth. Super super nice advisor. read more

Staff was very respectful and professional in helping me getting my vehicles service..

Great sales and service here. Been with them for a few years now and no complaints. Friendly, polite, patient, staff and great product line!

I have leased my last 4 vehicles through Harte, now I finally bought one. My buying experience was a pleasant one, no complaints. I keep going back to Harte because they always give me the best deal. I feel heard, respected and valued at Harte. Thanks so much for the excellent customer service over the years, it is greatly appreciated. read more

It was a busy Saturday morning. I didn't make an appointment. I called Victor and he said I could bring my car in. So thankful, as the service needed was extremely overdue. I was able to leave my car there; I received a ride home and back to the dealership. They performed the necessary, overdue, maintenance, My car is due for a much larger service, 120 K, however, we decided to prioritize any problem areas, and have the rest of the maintenance done in stages to make it more affordable for me. I'm grateful. read more

Always a pleasant experience with Harte Nissan, that is why I have maintained a relationship with them for over 40 years.

I always get the best service here. Jamel is awesome and my oil change is always done within an hour.

Still absolutely do not recommend, the general manager reached out via Yelp so I wanted to update. Instead of taking ownership for the piecemeal work/lack of transparency and information that his staff provided me, he proceeded to not only ignore my comment but to double down and blame my car based on the age and miles on it. While age and wear are always elements in parts breaking, it does not excuse the staff from giving me 1/4 of the entire picture. The staff at the shop ran the freon through the system as the manager mentioned, and (this is where the manager stops listing the services that they supported me with) originally told me " there are no problems with the system". What the manager is failing to mention is that it took a second visit two weeks later for them to identify what they classified as a minor leak and is"probably" the issue. The sad part here is that they convinced me to part with another $1,500 based on the fact that I trusted that there would be due diligence performed, that they would give me an entire picture of the list of jobs that were needed foreseeably to repair the system and that didn't happen. Their service personnel would only tell me one problem at a time to make me keep buying parts and paying for labor which I'm sure lined his and his coworkers pockets conveniently. Looking back, I realize that the biggest red flag of all is that they could never give me a high level of confidence in any of their answers when they came back to me after I told them to troubleshoot on a car that they are supposed to be skilled with. I even asked them if they have serviced my kind of car before and they said yes, but for some reason they approached my car and the questions I had with level of unsure apprehension? It's even more telling to me that the manager chose to ignore the fact that his staff claimed to perform a job and not only failed to do it and that they subsequently tried to charge me again for the exact same job instead of taking accountability for his staff. Customer beware! You should be able to see his response to my original review attached to this one so you should be able to get a full picture of the behavior that I am experiencing from them. read more

Don't arrange with Harte Nissan in Hartford to leave your car with for more than a week. They stole parts from my car while it being worked on - idle sensor, cat converter switched for some bad ones. They are thieves and the management are crooks. read more

I have been a regular at Harte Nissan for over a year for my car service and have have good experiences with this dealership when compared to Middletown Nissan. The staff are extremely friendly and very supportive in giving you the right recommendations. I ask for Vinnie, he is awesome. I would recommend this location. read more

It took my car two months to get fixed no thanks to my insurance company. Harte, and Victor Schmidt in particular, did their part to keep me informed throughout the process. The repairs were completed and the car is running well. Thank you, much appreciate! read more

Corey scheduled me very quickly and conveniently. He managed to get me a loaner while they had my only car in the shop for a few days to do some major warranty work and fix a couple other minor issues. Called me as promised, when promised and met me bright and early to trade cars. He also had my car cleaned and ready to go for me. This place has been true to their word every step of the way from the great sales process, through the service. I'll buy my next car here too. I recommend this place to anyone reading this. I think Heart just spelled their name wrong. read more

I went to get a tune up and I waited for ever. They never called to pick me up I had to take a Uber there and come to find out the car had been done for hours!! Then they over charged me by 250 extra bucks. Buyer be where. Stay far away from this racquet!!!!!!!!!!! read more

Let's just say I am done with Nissan. Here's the story on this dealership. I purchased my third Nissan, a 2018 Nissan Rogue in January of 2019. Needless to say it's been a nightmare since day 1 and up until today when I traded it in for a luxury vehicle with class. My Rogue's fuel pump went and failed after only 100 miles on it. I felt like I had purchased a lemon. I had to fight and claw to get this fixed and get a rental car from Harte Nissan. Ever since that single problem I've had nothing but service issues with my Nissan Rogue and with Harte Nissan. When you arrive at the dealership, it is pure chaos in the service area. Everyone is unprofessional and talking and not helping customers. They are far from efficient. After waiting around for about 10 to 20 minutes you get served and then wait a few more hours for your car to get serviced, even a simple oil change. My Rogue recently started having more problems including the airbag light that came on after about 30,000 miles and idling issues. I immediately called the dealership and brought it in. Timmy who was my service advisor advised me to wait in the waiting area and he would get me an Uber home while they worked on my car. I waited about 15-20 minutes and went back over to his station and he said he completely forgot about me, he never called the Uber. Something as simple as the airbag lights coming on took more than 24 hours to fix. Plus they wanted to charge me for the idling issue rather than fix it under warranty. I called on Saturday, March 14 and cannot get a hold of anybody to see the status of my car. I must've called a dozen times without any answer. I had to Uber myself down and pay out-of-pocket to get my car retrieved. Meanwhile they are very shorthanded and the service manager aimlessly remained on the phone chatting with colleagues rather than assisting customers. This was the straw that broke the camels back so to speak. I am done with Nissan and would highly recommend you stay away from Harte Nissan. The sales department is pretty efficient but you will regret it by going to the service department. Wish I could give this ZERO stars but yelp doesn't allow that. Stay away!! read more

The entire staff is knowledgeable and have experience. I was pleased with the services done on my Murano. The team go above and beyond the call of satisfying you read more

Beware!!! Misdiagnosed my car. Attempted to charge me $7,200 for a job that was only $400. The manager was rude , unprofessional and refused to give me details about diagnosis. Brought the cat to another Nissan dealership. Car was fixed for only $400. The worst experience I have ever had at a dealership. I wouldn't even let them fix my bicycle. read more

Again .. DO NOT BUY a car here or take your car for service. They will tell you to call or email to follow up with your concerns and not reply and make you leave messages. TERRIBLE place. Take your business elsewhere ... entitled rude managers and employees. read more

I called at 730 with an issue and was told to come down immediately. As soon as I pulled in, I was greeted and escorted inside to my service representative Tim. Tim reviewed my issue, reviewed other service recommendations and had me on my way with a shuttle back home within 15 minutes. That's great service! I also noticed that everyone work masks and kept the environment clean. Truly love the red carpet experience I receive every visit. Tim is personable and ensures he offers the best customer service. So glad I choose to purchase my vehicle at Harte Nissan! read more

They're the best! They are all kind and helpful. And they deliver on their products. Buy or lease at Harte Nissan!

I should have known better with those crappy commercials they advertise. Their marketing director should be fired. I only went there due to proximity dreading it due to those commercials. I didn't purchase anything. They pressured me so hard after I told them my budget and showed them the price they were advertising that they wouldn't honor. I'm in sales myself and their tactics are laughable. read more

Overall the work done was efficient and the service was very friendly! Will definitely be going back!!

I have had the best customer service at harte nissan! They really take care of the customer and jamel greenlee and victor schmidt are my favorite people who are soo helpful and welcoming to me everytime i have my car serviced! Best nissan dealer for servicing my baby murano! Thank u soo much read more

I visited this dealership today and I am extremely disgusted at how I was treated by the salesperson who worked with me. He was extremely pushy, condescending, horribly rude, and demeaning. My entire morning was wasted being talked down to and spoken to with aggression. I finally had to walk out on this man as I was sick of how he was talking to me. Did not think I'd need to be defending my finances, or standing up for myself, at a dealership to a middle aged man today.. I was apparently wrong. I feel bad for anyone who may have been pressured into buying a vehicle by this guy as he was so strongly and aggressively pressuring and guilting me. I'll be writing an email to the manager or owner or both telling my entire story. read more