We love Didi at the Crystal Shops. Truly so kind and welcoming!! Understands all pieces so incredibly well. She's bilingual too!!

Wanted to try the pink lotus watch in the Harry Winston Premier collection. Very disappointed to see that the color of the flower petals look drastically different from the stock photo on their official website. The red petals online looked orange in person. The sales informed me it's an individual variation, meaning that this is a one-off scenario where only this particular watch's color is off. However, I went to another Harry Winston store later on and saw another pink lotus watch also orange. This time I was told that the orange color is the true color of the watch, regardless of how many more I see. I'm very disappointed by how far the stock photo is from representing the actual color of the watch. read more

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No pics I know but what a beautiful array of jewelry! From the time we walked in to leaving it was a good experience overall. We were just window shopping but overall found some amazing picks. read more

Horrific experience. Go here if you want to be disrespected and have your day ruined. After asking the salesperson (Yang Ning) to explain different pavé styles to me, he was extremely disinterested in helping and borderline rude so we left. When I went back to ask for his business card so I could note a complaint, he instructed the security guard to lock the doors and then let me in to start berating me that Harry Winston does not use the term French pavé (I hadn't even said anything!). Wild experience. If you hate serving people and think you're better than the customers you serve, then don't work in customer service. Thank you to Tiffany's and Van Cleef who were more than happy to take our $10k in diamond purchases with a smile. Harry Winston may have quality diamonds but it's not worth the experience of the incredibly rude, classless, and untrained staff. Totally wild - take your money elsewhere. read more

Harry Winston - Jewelry Near Me - Las Vegas, Nevada

Went in with husband expecting quality service but left immediately...the staff was not attentive and for no reason unwelcoming to someone who is looking to shop. Won't be ever shopping at Harry Winston specifically this location. I will be taking my time and money to Tiffanys. Tiffanys will always treat you the utmost respect and service. read more

Did I purchase something from Harry Winston? No. Did someone purchase something for me at Harry Winston? No. Did I go inside of Harry Winton? No. Why am I doing a review for Harry Winston you ask? I stood outside staring, drooling at the fabulous window display. I gazed at the most brilliant, clearest diamond I have ever laid eyes on. The cut, color, and clarity were sheer perfection. I write this review for selfish reasons. I write this to affirm that I will one day own a Harry Winston diamond. "Shine bright like a diamond." -Rihanna read more

I actually expected to be snobbed right out of the store but the employees were not off-putting or snobbish in any way. They didn't appear to assume we could not afford the items in the store. We're well off and can afford some of this jewelry, but by no means well-off enough to pretend we can afford a ton of it. Still, I tried on a few engagement rings for when the time is right for an upgrade. I eyeballed Harry Winston when I was initially looking at engagement rings but there weren't any local retailers for me to try it on. I was finally able to do so and tried on two very beautiful diamonds with pave settings. One was 2 carats and was around $300,000 while the second was smaller at around 1.5 carats and was $150,000. Both sparkled immensely and were lovely - they were a bit large for my finger but I could get over that if I absolutely had to. I saw some other lovely pieces in the store - but nothing that was really my taste or style. They have any manner of items you'd wish to see, earrings, bracelets, rings, watches, statement jewelry, every day pieces, etc. Prices range from a few thousand to several hundred thousand. If you are trying on the high-priced engagement rings as I did - they seal the room and lock it like a safe when they take the rings out of the display case and set them on the table. An interesting experience to be sure. The employee very kindly wrote the information for the pieces I tried down on a card and provided it to my husband for safekeeping. No pretense or judgment at all. That's good customer service. I loathe snobbery based on age or dress in retail, I will not buy from anyone who does that no matter how much I like the item. read more

I traveled to Las Vegas last week. I visited Harry Winston because I was looking for inspiration for a gift for my for 30th wedding anniversary. My budget is about $250,000. I had seen their signature Halo and wished to see it in person. I went into store at the Bellagio and was greeted by the rudest man who was working there. He would not remove any of the rings from the cases to show me. He stood off to the side and whenever we asked a question about the size of the diamonds he was very rude. I will not be spending my $250,000 at Harry Winston. read more

Was in the store around Christmas. Was very unpleasant experience. I ask to talk with manager and security guard show me on Sales person (very young Asian guy). I ask him is he the store manager he said no I'm not. I ask him to talk with the manager. He went back to the office and manager rejected see me, because don't have time. I would never buy anything of those arrogant people. You don't have time for clients then try other job to pay you salary. read more

So, I'm in no position to really be saying yes let's go to Harry Winston, but let's admit it - what girl isn't a big fan of diamonds? As far as diamonds go, I'm a big fan. A bright shinning star fan. So when we passed Harry's we had to go in. (Well we didn't have to, but I'm dating a man that has an affinity for pretty things too - he's dating me, right?) I put on a necklace that I swear to you I would have worn vaccumming, and nothing else. Of course Harry only has colorless diamonds. I was infatuated. Then William Friskhorn showed us a piece (a necklace) that is one of a kind. None other in the world right now. It was a mere 350k. I choked. I also tried to make my beautiful green eyes sparkle as much as the diamonds. I tried on a 5 carat emerald cut VS1 (or 2) ring with baquettes. I started shaking. We had to get out of there because I started sweating. I'm not ready for that. But it was the most beautiful piece I have ever placed upon my hand. I'm telling you, this ring could have competed with Grace Kelly's 10 carat. It was AH--- MAZING.... So I've said enough about the diamonds, let me get to the store itself. Not pretentious and there for service. These jewelers know their stuff. Treat you with respect, and really, really were polite. I carefully placed William'ss card in Joe's wallet right behind the AmEx (just in case)...we did discuss my necklace choices over dinner. But none came home. A girl can keep dreaming. If and when we do go back, I'd love to make to to Harry's. As an addendum - I had to update my review with William's name. I mean I did do a great job on product placement in his wallet. I had to text my beau and he had it right where I had left it and was able to provide me with William's full name. William was professional and knowledgable. (And pretty hot I might add). Go in there and ask for him - he really made the experience so much fun for us. Especially me!! I'd even consider naming my Corgi Winston...I love the name Winston!! read more

My husband and I are clients of Harry Winston at this location, and we have always been treated with kindness and respect. Because of the pandemic, we have not been able to travel there in person over the past year. However, my husband has purchased gifts for me through the wonderful service provided by Valerie Delabruere. She has gone above and beyond to make sure we've continued to have an exceptional experience, even though we can't be there in person for now. Valerie is so gracious and thoughtful, which we genuinely appreciate! The pieces we've purchased are beautiful, and we've been so pleased with them and our experience as customers. We highly recommend Valerie and Harry Winston! read more

My kids and I were just browsing in the Crystal mall in Las Vegas. We went in Harry Winston and Sara helped us. She was very nice, friendly and sincere. Although we weren't going to buy anything, she still spent her time with us patiently to explain everything. I really liked her and would recommend everyone that wants to shop at Harry ask for her!! read more

So I had been shopping for an engagement ring for over a year, I went to David Yurman, Tiffany's, and a couple other places. Then I was at the crystal shop and came across Harry Winston. I walked in and was greeted by Sara. She is such a sweetheart! She was very knowledgeable and helped me narrow down on a few rings. She really gave me such an amazing customer service that I had to go back. First of all. I fell in LOVE with the ring. I went back to the other spots I had gone and I couldn't look at those rings after seeing Harry Winston. It was night and day difference in quality. So after a few months I went back to see Sara and I ended up choosing the ring. She helped find the right one and later we were able to find one that just got into the syShe made sure it was resized on time and kept close contact with me on the update of the ring. I finally proposed to my fiancé and we later had a small celebration at Harry Winston that Sara had invited us too! I HAD THE BEST EXPERIENCE EVER! Go see Sara if you go to Harry Winston. She's amazing! read more

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HW is the brand we always dream of buying, the quality and the service is always the top!! We came here to purchase our wedding band on September, and Sara Huang helped us out. She is soooo nice and friendly, very patient and informative. We add each other's WeChat, so can communicate with each other all the time about the shipment status and the invoice issue. Really appreciate all her help and she even mailed one HW moon cake to us, what a surprise! read more

Harry Winston - My HW wedding band! - Jewelry Near Me - Las Vegas, Nevada

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I was struggling to choose between a piece from Chanel and Harry Winston. To be honest, I was leaning more toward the one from Chanel, but I left Bellagio with a HW bag. So what changed my mind? I would say mostly their professionalism and attitude, but of course the gorgeous piece was also part of the reason. I still love the Chanel piece, don't get me wrong, but I don't think I will get it from their Bellagio location. It seems to me that the people who worked at the Chanel store had an attitude. It makes me feel like they won't take you serious unless you have money or unless they think you have money. But this didn't happen at Harry Winston. They were friendly and after being professionally introduced to the criteria of what a good piece is, I finally walked away with the one that I love. read more

very smooth transaction. special mention to ms.cici for accommodating us with no pressure. we are not 100% sure to buy that time but the friendliness of ms.cici made us decide to purchase here. She also arranged some surprise purchase i made for my partner and it was a success. we are considering graff but harry winston is still HARRY WINSTON... no regrets. like what HW says, "people will stare. make it worth their while" read more

Harry Winston - Jewelry Near Me - Las Vegas, Nevada

I was visiting from out of town and damaged my watch. I went to Harry Winston and was expecting rude snooty associates. Instead I was greeted with the warmest of welcomes by everyone in the store. The level of customer service I received from everyone was the best from any jeweler, or any store for that matter. They were professional, yet friendly and very genuine. I didn't want to leave the store! I was treated like a princess!! My watch was returned to me cleaned and fixed to perfection! I highly recommend this store to anyone!! I look forward to visiting Harry Winston every time I am in Vegas!! Thank you to Harry Winston for the best customer service ever!! read more

This HW salon is probably amongst one of the very few unpretentious high end jewelry salons in the U.S. It is not a huge HW salon in comparison to the Beverly Hills salon or the Manhattan flagship. It carries a very good classic selection of HW engagement rings, fashion pieces, watches, and several fine color stone pieces. Even though I did not end up sealing an engagement ring deal here, Tony, the salon manager, and his staff were very patient, gracious, and professional. I would not hesitate to buy from this location if I am to acquire a HW piece. read more

Once hotornot sells, I'm getting a Harry Winston watch. In other words, never. A girl can dream, right? :-)

My husband and I have been looking for a nice pair of statement earrings and of course I suggested looking at the HW pieces. We were referred to and have been working with Valerie at the shops at Crystal. Our trip has been postponed due to the pandemic. Valerie has been helping me virtually look at their different diamond earrings so I am not completely overwhelmed when we finally arrive. She has been a pleasure to work with. She is very polite and not at all pushy (which sometimes can happen in jewelry stores). She has provided me with multiple photos and videos. She is also very knowledgeable about all of the pieces and has answered numerous questions for us. I have finally narrowed down my options to 3 pairs and we will decide in person next month. We do a lot of high end shopping and Valerie has been one of the best SA we have ever met. We look forward to meeting her in person next month. read more

Bought my wedding ring and wedding band from Jenny Cheng at vegas store. Smooth and responsible. Jenny replies messeges quickly and sometimes even after midnight. She answered all my questions and tried to accomodate my schedule as best as she can. I really appreciate her help and recommend her to all the customers. Professional and really knows what she is doing. Know difference among harry winston and other luxury brands. Diamonds and wedding band are perfect!!! read more

I was just cruising around on the strip with my girl, and she decided to check out HW. I was little heisted in the beginning cus the price, and the pressure from the sales person(base on my experience in LA). So we went in, and there's a sale person name Sara, she was super super helpful and friendly, not only showcased the items, also educated us from Diamonds to the history of the brand, not give us the pressure to buy it, and put us at ease. I realized the price isn't that bad which Is affordable for me. We will definitely contact her, when it's time for us to buy rings :D read more