***Avoid at all costs***
ABSOLUTELY APPALLING…read more
I popped in for an early evening meal with my Dad and siblings on Wednesday 14/08/19 at around 5pm and I have to admit this was THE worst restaurant experience we've ever had.
For starters, all of the staff look incredibly young and inexperienced and totally disinterested in what they're doing and do not know the definition of customer service, that was blatantly clear the second we got there.
The waitress took our drinks order at the table and 20mins+ we were still without our drinks until we went up to start retrieving them ourselves.
Not just that, an incredibly rude, ignorant, cocky and arrogant young man behind the bar that didn't even look old enough to serve alcohol messed up our very simple food and drink order. Explaining how he couldn't figure out how to take the drinks off the tab so we could all pay for our own meals and individual drinks. As well as not listening and asking me to repeat my order of 2 meals and 2 drinks more than 3 times - not a terribly difficult task. Not just that, he was very short and sarcastic and never even offered me a receipt so bad practice and manners alike. He didn't even know how to put chips through on the till! Come on, no basic training??
And that's just the tip of the iceberg! My Dad then had the same performance when paying for his meal and drink, the rude man becoming flustered and agitated and increasingly more rude and it was written all over his face! Which was even more unprofessional when my Dad was visibly getting more and mote frustrated with how rude and incompetent he was. The young dark skinned lass then tried to help and to be honest she tried her best but again, so rude! What's wrong with this place? Are poor manners one of the requirements to get a job here or do you just have to be under 20???
My Dad then stormed off after this fiasco and my brother went to place his order. This is where the major mistakes were made. The same young lad then put 2 meals (the lasagne) through as lunch time prices which are much cheaper and about half the price of the evening menu, but we wanted the evening meals as that was the only menu we had seen as that was all that was on our table. They then had the cheek to try and blame us for their mistake rather than admitting he was new, had done it wrong, and would just correct it. And if it had been me in his shoes, I would have compensated the customer by disregarding the price different or a gesture like this to make up for the headache this experience had been so far...and we'd only just ordered! The young lad then told us right fine you still owe us £6+ for the difference so you need to pay that once you've eaten...why not deal with and resolve it there and then?? Logic??
Once my brother sat back down and told us of the price issue, I went back up and asked politely for my receipt, for him to say abruptly "Why what's wrong with yours now??" It turns out nothing as it was actually correct surprisingly enough, however I, as a paying customer, had every right to request this to check I had been charged correctly. They then had to go and finally get a "manager" as neither of them "had a clue how to get a receipt from a past order".
I was then met by the most sour-faced, middle aged miserable snootiest "manager" who was so rude and spoke to me and her staff like shit when asking what we all wanted from her, after we so rudely interrupted whatever she was doing whilst hiding in the back for the 45 mins prior. My Dad then requested to speak to the manager directly once I returned to the table and told him what had happened.
The manager was the most horrible, insincere, disinterested, argumentative, aggressive, overly defensive and ignorant woman I have ever had the displeasure of speaking to. She outright called us liars when explaining the issue with the 20mins+ wait on drinks blaming us for not knowing it was table service when a sign on the wall above our table says please order at the bar with your table number?? My Dad queried if the young staff were new and inexperienced as it showed, he said how disorganised and unprofessional most of them were, how they lacked manners and had no idea what customer service was - all bar the young blonde waitress. She was ignorant enough to point blank deny this like she's never heard this before (i've since read a lot of their other Trip Advisor reviews most of which are horrendous due to inexperierced/rude/disorganised stuff with no leadership and useless management and mediocre food at best - common theme here then!!). She offered no solution whatsover and stormed off as our food started to come out.
Food was actually quick to come out but was okay at best. Mediocre/average quality and the same for the portions. Definitely nothing special but definitely overpriced for what it was. Very disappointed and never coming back!
***AVOID!***