This place is an absolute nightmare to deal with! First, they will charge you AT LEAST 20 percent more than State Farm or Progressive for less actual insurance than you think you are getting. They all play the Good Ol' Boy game and sit in the back room talking trash about whatever while Nobody does anything approaching actual work. I accidentally walked in the wrong entrance my first time going there in person. They acted so deeply shocked when I walked in on the party. Mind you, the disabled ramp leads from the parking lot directly into their lair where they sit and guffaw LOUDLY while the women who get paid far less have to deal with customers. They do not provide you with any kind of insurance card AT ALL so be prepared to have: more money, a home printer, ink for said printer, a trip to their office, then forbid you to walk in the door that is adjacent to the parking lot. The word aggravation does not begin to explain how this feels in the increasingly hot Southern heat, especially in the summer or autumn. They all sat on their butts while the women dealt with dealing with me and anyone else who needs Proof of Insurance. I just heard them making fun of my semi-blind self for what seemed like hours, but was probably 10-15 minutes, which is too long to have to listen to them disparage their local community. Do yourself a favor and don't give these guys your money. If you have the audacity to have to cancel their insurance early, be prepared to let them keep whatever money they still owe you. I talked to the owner nearly 3 months after having to turn my plates in. I got an invoice in the mail saying they owed me over 400 dollars. I checked my account and had a talk with their owner/MANager yesterday and I'm quite sure this place has many bad reviews. If you happen to be any kind of minority, they will try to disguise their chicken shit with Good Ol Boy southern drawl while stammering to explain their bogus policies, so be prepared. I got the letter yesterday and asked where the money was. I was told by their head manager that three months was not long enough, and that they would need an additional 7-10 days while the Raleigh office sent the check out. Not only that, but they WILL send it to your last address on file or wherever they please. Your pain is their gain. I could have used this money MONTHS ago, but they'd rather let you give up, so they can keep it. They are not Farmers, but there is a bureaucracy to deal with. Do yourself a favor and stick to any company with an app which has your card information right on your phone. I hate this place so much and I will not be talked to like trash. I will never set a dime aside to send to them again. Consider this your fault because they surely will not admit anything they know. read more