I have been treated by Harmony for a few years now. My therapist is phenomenal. I will say that the Nurse Practitioners were also very pleasant to work with, but I had three different ones in 2 years. I had deep depression and anxiety due to life events. Due to overmedication, there are parts of my memories during that time that I do not remember at all. I have since moved out of state, and I am trying to have my records transferred to another practitioner so that I can be treated for adult ADHD. The Harmony office has ignored my request for documents from myself and the office I have transferred to. I cannot have my medication unless this is completed. I am incredibly unsatisfied with the way billing was handled. I went in person to the office, handed over my credit card information three times, and signed paperwork to take the co-payments out of my account, but they were not taken out. I now have a huge bill, which I assume is why my records have not been sent to the office. Had I been billed correctly, this would not have been an issue. I settled my bill twice with the office, or so I was told; however, it was not settled. Now I am in another state with providers who don't know me, and unfortunately, because it's mental health problems, no one can believe or trust that what I am saying is the truth. I need my medical records sent to the office. read more

I've been a patient for at least two years. My overall assessment is that they need to find another profession. Trying to get my Rx refilled every month in a timely manner without hoops is basically impossible. Harmony causes harmful disruptions to my life every single month like clockwork. Harmony causes me more pain than they help. read more

Actually getting to speak with a person and people actually returning your calls especially when your med runs out and the prior auth never answers or calls back and to let you know anything. It's literally impossible to actually talk to a human being and I was getting sick bc my med needed a prior auth which is was already approved like over a week ago. You can never reach a person and they don't call you back. If I had a new doctor I'd leave in a heartbeat this office is very poorly run and you sometimes have to go through withdrawal for days even when your insurance company tells you they have had the prior auth no one calls you back I shouldn't have to call my insurance company to find out if a prior auth is done and if it is done she could called and told me anything.. I even asked to be called for an update. This place went to hell and I see the same reviews, I shouldn't have to think about going in person to speak to an actual person. I am gonna start looking for other psychiatrists bc I need ones I can count on and that is not only mean it's disrespectful for a long patient. They will start losing patients like they already have bc of the same things above and when you tell them you are getting sick for not having your meds which should never happen considering the doctors tell you it's dangerous to stop these meds but they don't care or they lie about calling etc. I feel like a number not a patient things need to change asap or this company will lose mor patients and I also tired of having my psychiatrists keep bring up stuff I say no to but they still badger me with it. No means no when I am interested I'll let them know. Hoping things get better but I fear it's only gonna get worse! read more

My experience started good as I was being seen by Amanda after a stay in the hospital when I thought I was having a heart attack. Turns out my heart was fine. I worked with Amanda (who again is great) and tried a few meds to keep me from overreacting or stressing way to much on jobs and responsibilities. The answer was Effexor. I've been seen in the office and taking the same medicine for years now with pretty good results. My issue came last Sunday as I took the last pill of my previous refill. I called for a refill on Monday, then Tuesday, and Wednesday.... I sent messages both voicemail and written. I was eventually told that I would have to see the doc prior to a refill authorization. The soonest date would be the following week on Tuesday. Now, if you're not familiar with Effexor, if you miss a single dose, you'll start feeling ill effects rather quickly. For me, late the same day certainly the next morning. So not only did I not have the security blanket of my meds, now I'm on a low level dope sick of withdrawals.... Extreme virtigo, VERY irritable, ringing in ears, diarrhea, intermittent heavy sweating. I asked for a mini refill until I see the doc and got nothing. Another side note when taking the medication is I was told to never just cut it off cold turkey. I was told that can have all kinds of bad possibilities....up to people commenting suicide. Yet, they did seem to care by not filling the RX that is exactly what they did to me. Truly aggravating is that there (I never found a way) was no way to contact my doc directly for help. At least without the very strong possibility of taking a ride in a squad car had I tried...by day 3 I was fighting off fits or rage. It's been a long 5 days and counting. I don't struggle with suicidal thoughts but I couldn't stop thinking of those that may. I've had a truly miserable experience holding it together. I had to miss days of work, I'm lucky to have friends and family that are putting up with my B.S. Yesterday I called their office to cancel all future appointments and requested they send any outstanding bills to my home address. I have zero interest in using them again and really worry for the safety of those that do. I'm just gonna try to ride this mess out seeing as how they rolled the dice with my well-being and cold turkey my detox. I want off the stuff. If I find I'm better on it, I'll definitely be finding a different/better provider. Okay...so yeah I got some hate for this dumpster fire personally, but I don't write this review to ruin the owners or hurt the business out of spite...it's out of absolute concern for those they may hurt. I wouldn't risk it. Hopefully they improve???? Believe it or not Brandon read more

So upset with these people. I had scheduled an appointment about a month and half ago. Seriously needed the help. I took time off from work and was ready early for the video call. Didn't get the link for about 10 mins, logged in, said they would connect soon. Another 10 mins pass. Nothing. I try on a computer instead of phone. Same Issue. I call in and they tell me that the appointment is cancelled because after 10 minutes its a no show. Next time I can get appointment is another month. Never felt so let down. I will never schedule with these people again and suggest everyone to look elsewhere. I was really looking forward to talking to someone and had built up the courage for this, even was ready early. Now all I did was waste PTO time and feel even worse. read more

If I could give less stars I would. I tried harmony again after a short stint in the past. Last time I tried them they "had no therapists available" but I guess I love being let down so I went back and started medicine management and therapy sessions. Complete waste of time. After spending hours reliving past trauma with my therapist and med management nurse, I get told my nurse is no longer there, the new nurse I got was so uninformed on autism she used outdated nazi terms like "Asperger's" not that any of the people I spoke with there had any knowledge on neurodivergent people. When I informed my Therapist that I had a different med nurse and how it was so hard to have to Start over again, she then called a week Later to tell me she's no longer working there. No good luck to you, or here's some Helpful tools, or a reference to another therapist, nothing. There was no set plan of treatment, I received no actual mental Health help, and when I called to cancel all Further appointments, the receptionist was unsurprised and the conversation was over quick. Should've saw the red flags before I wasted months of my life. I would Never recommend this place ever read more

worst experience of my life. i went for "family therapy" that was meant to be ONE hour long. turns out i was lied to and it was a three hour session with my family about how i should kill myself. the therapist, sarah, was gaslighting me about self harm and forced me to show my family my scars. i have so much trauma from this one session that i blocked out most of the memories. this place is horrible. read more

Horrible customer service, impossible to reach. I have left 4 voicemails over the past 2 months and have yet to receive my results which have been ready for about two months but was unaware because of lack of communication. 0/10 recommendation. read more

Went there to hopefully do Ketamine "infusions" to help treat TRMDD long term. Wasn't happy when I wasn't even acknowledged in the waiting area after over an hour sitting there as the CNP walked by me several times. Finally got in asked few basic questions. Answered a five to eight question "depression" form? Was sent directly to Ketamine 'center' for sublingual dose of straight Ketamine from a vial. Then next few weeks moved up to intranasal all at my cost (not FDA approved). Was then directed to see CNP for 'review'. I asked when I could start the "infusions" and was blatantly told they were not doing them at this time??? Something about 'hiring' someone to administer it. So this whole time I was paying out of pocket money WITH the assumption of gradually working up to infusion to help long term TRD. I was wrongly led to believe they did what they advertise to do, Ketamine Infusions. Imagine that...$200 (out of pocket) later. And the girls 'administering' the oral and nasal Ketamine...must be off the street because they never checked me 1/2 hour later which was mandatory protocol. So, I thought. Sat in my car each time, for about 45 minutes until I was able to drive safely. My opinion: a joke to make money off the patient(s). Funny how only reviews posted on their site are 5 star. NO WAY.... read more