I was surprised to find this usually 'local high street' retailer in the City…read more From the outside the building blends into the rest of it's surroundings on Old Broad St. It doesn't have the usual glass frontage typical of other Superdrug stores, but when you walk in it's exactly what as expect. It's quite spacious, with high ceilings and wide aisles (surprised they're not cramming in an extra aisle here and there). All the usuals reside on the shelves (vitamins, soaps, tissues, hair products etc) and they also have a photo area. I always consider Superdrug to be cheaper than Boots, so visit here to pick up general toiletries and make up bits. Some of the staff have been very helpful (one helped to check what they had in stock by using a zapping device, which also tells you when the next delivery will be) - Others aren't really bothered.

Staff are very rude in this branch, not helpful and made 3 mistake when I bought some items from…read morethis store

ken Amadi is a very kind friendly man. hes always chatting…read moreto someone on the phone or in the shop. he knows all the regulars by first name,and is ready to give advice. hes his own worst enemy sometimes,talking stops him getting your order ready. i would recommend this chemists without hesitation.

The owner is so friendly and caring that I think its the only pharmacy in which you enter with a…read moresad face and you get out with a big smile on your face.

Super helpful staff. We were both feeling a little under the weather due to the rain, we needed…read moresome good OTC meds to get us through the trip. Overseas, pharmacy do not have OTC meds; they are all kept behind the counter for some reason. The employee helped us find what we needed and we were on our way.

Lousy service. Not enough staff here to cope with everyone coming in at lunch time. How can it take…read moreso long to get a prescription?!!! Staff were very nice but under a lot of pressure. The shop is also quite hot . Wouldn't recommend this one although there are other really good boots pharmacies nearby

I wish I could give zero star. I booked an appointment at Boots Octagon Arcade at 15th July. When…read morewe finished all the paperwork, I was told that there is no MenB Vaccine in stock. Why I was not told before I got there? Then I have to book another appointment for the same vaccine. I chose Boots cheapside store which is closest but still 6 stops subway from home. More ridiculously, I was told that the pharmacist had gone!!! At the beginning, the staff said are you sure you go to the right store because we have no appointment today. Then I shown her the confirmation message and email. She said do you get the cancellation message? Sometimes we have to cancel an appointment. I said no. Then finally she could find my appointment in the system. And it has not been cancelled! Then she said they didn't have the vaccine in stock. Obviously it is an excuse!! They said they did apologize. One apologize can cancel any appointment without notice as their wish?! I spent time and money and had to request for leave and collect the kid from school. For two times! What is worse for kids, he had to go through this process twice. He was scared and refused at first and try to be brave and ready for the vaccine after our encourage and then was told the unforeseen horrible thing will happen not now but later. We are extremely irritated and disappointed and have to write down these complaints. We don't want to take any more chances at Boots. After all there are many more pharmacy and clinics that can offer general health service out there.