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Hare Honda

2.2 (51 reviews)
Closed Closed
Updated 3 weeks ago

Services - Hare Honda

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto general diagnosis

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Customer waiting area.
Naomi E.

Hare Honda emailed me an oil change coupon and I was due for one so I decided to call and make an appointment for and oil change and multi point inspection. I arrived a few minutes early and pulled into the service center garage, parked my vehicle and entered the servicing area. There were about 4-5 service advisors present and there was one customer being attended to. I had to have stood there for almost 10 mins while they talked and joked with each other, walking by and completely ignoring me! I just got off from a long day at work, had to fight traffic in the rain and then rush here for this?! Yes my blood was boiling! Finally someone came and asked me if I'd been helped, I said no and I'd been standing here for awhile then she walked away and another advisor came right over and asked me if I'd been helped and I told him the lady just asked me the same question but I'd been standing here for awhile and someone should of at least acknowledged me and let me know they would help me shortly. His name was Brad and he was very nice, apologized and got my name and information and showed me to the waiting area. The waiting area is nice. Very big, spacious and clean with plenty of seating, a couple of TVs, restrooms and a break area with vending machines and a Starbucks coffee machine which makes coffee, lattes, and hot chocolate. My wait was not long and Brad walked me to his station and told me he talked to the supervisor and let him know about the bad service I had when I arrived and he told me the service today was free! I was so surprised and thankful. Brad turned a bad experience to a good one. That is what I call good customer service. So I originally was going to give this place 2 stars but with the service Brad and his supervisor gave me I changed it to 4 stars.

Socially distant chairs in the waiting room.
Carlye G.

Things have not improved since the remodel was finished. I had an appointment at 7:45 am fornthe disinfectant spray and a noise to be checked. I texted the number they told me I could use if I had any questions at 9:30 and by 10:30, I still had no response. I finally walked out to the service individual and physically asked. We walked out to the shop and my car was JUST now coming back from a test drive at 10:45. 3 hours with an appointment before being test driven? This is ridiculous. I will be looking for a new place to have service. Loyalty doesn't pay off apparently. Oh and it is 11:10 and still no news or updates. Others are going on almost 3 hours just for an oil change. One was two hours with an appointment.

Picture my "wheel" missing a "lug nut" .

Sit back and grab some popcorn because I've got a GREAT story that is so ridiculous but true you'll never step foot inside this despicable place. Needed an oil change for the ole CR-V and found a coupon for $49.99 from Hare Honda. Even though it was a bit out of the way, decided to give it a try. It's just an oil change, what could go wrong with that. I'd like to also note that I put air in my tires two days prior to driving out there. I get there, pull in, everyone seemed nice enough. They take my car back, I proceed to the waiting area. Didn't take too long before I received a text message asking if I'd like any additional things, brake fluid flush, transmission flush, air filter replacement, the usual BS places try to get you to do. All of the prices seemed reasonable. $20 for this $50 for that. As I continue to scroll through this extensive list, I see a picture of what appeared to be my tire with a lug nut missing. Now, I'm not the brightest crayon in the box. But I know damn well that lug nuts don't cost TWO HUNDERD AND TEN DOLLARS! I know for a fact I can go to AutoZone and get five Lugnuts for 20 bucks, or go to pull a part and get 10 Lugnuts for five dollars. I actually have some automotive experience, which is more than most women could say. I know how to change alternators, change tires, change oil, replace head and tail lights, I know how to go to pull a part with my set of tools and pull airbags and controls off of steering wheels. Daddy didn't raise no fool, so needless to say I know that Lugnuts don't cost $210. And also there was no way that I didn't notice missing a lug nut when I had just put air in my tires two days prior. Makes me wonder how many people they have pulled this stunt with. I raised my concern to the guy who took my car in and he said well you wouldn't have noticed you missing a lug nut. I also asked him why he didn't take pictures of my vehicle as other Honda dealerships do before taking the car back, ya know, to prevent something like his from happening. I'm 99% certain they took off my lug nut, then proceeded to try to charge me an exorbitant amount to replace ONE. Once I told them they better put a flipping lug nut back on my car and there's no way that costs that much money, they did and didn't charge me for my oil change. If they had done nothing wrong, they would've just charged me for the oil change, right? They must've been mad at me, they over tightened my tire caps as well, needed a pair of vise grips and a wrench to check the damn tire pressure months later. Never EVER step foot in their store. They got some people running a shit show to their highest standard of awful looking to scam you.

Cars being serviced at Hare Honda

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6 years ago

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7 years ago

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8 years ago

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7 years ago

Dont bring your car here dropped off at 7:30 this morning to be fixed. No phone call by 5. Called 2 times and nothing done on car. Beware.

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8 years ago

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Ask the Community - Hare Honda

Review Highlights - Hare Honda

Thankfully the van made it there, and while waiting in service I spoke to Nelson and explained my situation.

Mentioned in 7 reviews

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