I cannot even put in to words how disgusted I am with this location. I have used Walgreens since I…read morewas a child and have recently been in a car accident which requires me to routinely get medications. I had used the app (as I always do) to pick up my antidepressant on Feb. 9th. I continued to check and the order stated stating it had been received. I attempted to call, no answer. I called again a few days later, was put on hold and the ended. Today, I finally got to speak to hands down, the most inconsiderate employee I have ever encountered when working with any business. I obviously called regarding my prescription pending. The employee immediately stated "you have no prescription here and you have never picked up from here." I explained that I had it on my app, I verified the correct address with him, and also provided the RX # for my ANTIDEPRESSANT that was supposed to be ready on Feb 9th (see image below). He looked up the RX, verified the prescription and stated it was not at his store. I then asked for the store it states that it is at so I could call them and he said he does not know which store it is at that it only gives the store number. He only knew what his store number was. There's no way of looking that up? He said no. I work in customer service, I work in management, I have to handle phone calls daily. I understand that sometimes complex situations occur (my app is showing your location and you are seeing different). However, being that I obviously NEED this medication, he could not give me any assistance? I know he could, because I called the location on Canada road and they will have the prescription ready in an hour. Now I will drive 30 minutes to get my prescription because this man at Union could not assist me. What a joke.

I never leave reviews but I am not happy with this Walgreens location. My Dr. called in a RX at…read more11:30am, I called at 12:30pm to see if it was ready, was put on hold for 45 minutes because they were "at lunch". Then my mom went to pick it up for me and they were "at lunch" an hour later. She went back at 2pm and she waited 30 min for them to tell her that they never received the prescription. She saw 4 of the employees standing around doing nothing. My Dr. called in the RX again and 30 minutes later the RX isn't showing up in the Walgreens app and Walgreens won't answer the phone. Will never use this Walgreens again.

I work at a long term care pharmacy and called today to inquire about transferring a prescription…read moreto Madison pharmacy. I was kept on hold for over 10 minutes at which point I was transferred to a recording that only gave me the option for a dial by name directory. I called back and was hung up on twice and the third time a male employee answered and said "we don't want to talk to you and hung up." Must be nice to have so much business that you can turn down transfers. I'll be happy to let the LTC facility and provider's office know not to consider your pharmacy for their compounding needs.

I had my prescription sent to this Madison pharmacy and I spoke to a younger lady who ask me my…read morename and said she received it, i asked if she could tell me how much it was she placed me on hold and then my phone went dead I called back spoke to the owner who was very rude and didn't even ask me my name or date of birth and just told me that they hadn't received my prescription. I proceeded to tell her that I had just spoke to a young lady and she said that she received it and she placed me on hold and the owner continue to tell me that she was the owner and they haven't received it yet and she wasn't gonna tell me again that they did not have it although my doctor always send me a picture after he send it. so i ask if she could check again she said she will and hung up on me. I will never do business here again cause I only wanted to know so I could tell the person who was picking it up for me. so that he had the right amount to pay for it but she was very rude and I can't understand why she would be upset or not even ask my name to know if it was sent. it's not how u do business and she didn't value me as a person or patient now as I texting I received a message that it's ready not even 5 mins after

After much reflection, I believe I need to share my experience at this Walgreens. I did speak to…read morethe one of the store managers. When I asked the young lady at the register going out could I speak to a store manager she said she was. As I began to share my experience with her she call someone else to come up without telling me. I continued and then she said that someone else was coming. So I did speak to someone. Now my dilemma. I regis for a Covid vaccine online at that Walgreens. My appt was at 12:15. Got there the young lady ask my name and I guess was signing my me up. I told her I had an appt. Anyway it was taking too long and in the pharmacy area, workers were having conversations that had nothing to do with work. The young lady comes with vacc in hand to take me in and then said where is your paperwork? She just decided to ask me about paperwork when O had been waiting 25 mins. I asked her had she run my insurance and she said yes but all U needed was to sign one paper. All of a sudden this tall Dr., I assume came to the counter saying excuse me it takes time to get a vaccine in such a loud rude manner. He is definitely this Walgreens "bully". He continued on with no one "calling him out for his behavior . The employees only looked on to see him continue to be very disrespectful and belligerent. I mean as if I was supposed to tremble. No he was being ignorant. He even as the aggressor said I could leave. He is acting a fool and I should leave. Go figure? I did again share this with man I finally spoke to. This doctor , he called himself, should not be working with the public. There seems to be issues there that need to be addy. I suggested he definitely should not be working there. should have called the police on him for verbally abusing the elderly. I am 61 years old. He had no respect for even that. He is a bully and it is unfortunate Walgreens seems to be getting the worst of the crop nowadays. I definitely would not recommend this Walgreens. Workers in the pharmacy watched his behavior and did not call him to his disrespect, unprofessionalism, and bullying behavior. Shame on them all. I did not get his name, but he is tall and African-American; so am I African- America. Walgreens if you see something wrong; say something that is a small thing in this world we live in now. This is Dr. Georgia Session , ThD, PhD

Walgreen pot prices are very different little higher than Walmart but great clean store. Great…read moreservice great pharmacy great people to deal with.