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    Presence Heritage Lodge

    Presence Heritage Lodge

    4.0(1 review)
    1.5 km

    My mother spent about two months at Heritage Village. We were incredibly pleased with the…read moreprofessionalism and care provided by the staff. We were able to contrast their care with the dreadful care and staff we endured at Miller Rehabilitation. At Heritage the staff provided whatever care my mother needed, no matter the situation, without complaining or threatening or showing displeasure. They recognized that each patient needed different treatment and addressed each person as an individual. When my mom (who has her full mental faculties, unlike others in a nursing home) had difficulty with a couple of the roommates, she was given a private room at no extra cost. They didn't make a big deal about it, they just said that they provision their rooms according to need. We had a very different experience at Miller, where they called me and threatened to kick my mom out because she wasn't "behaving." My mom had just had a stroke leaving her partially paralyzed. It was traumatic and she was severely depressed, so yes, her behavior wasn't ideal. Miller responded by being shocked that she was so depressed, complaining about her behavior, and threatening to kick her out if she wasn't "nicer" to their staff. When Heritage faced difficult situations they handled things properly, kindly, and professionally. I do believe that if my mother had been at Heritage immediately following her stroke, she would have regained many skills that she never regained at Miller. I am rating them a four because of their rehab unit. Miller does have a gorgeous rehab unit (though poorly staffed). Heritage doesn't seem to have the space to offer as many rehab options to their residents as Miller does. The therapists themselves were good, but the facility was mediocre.

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    Harbor House - assistedliving - Updated May 2026

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