I bought a charger cable and portable power bank from this chain of stores around three weeks ago. Both failed very quickly under normal everyday use. The cable frayed and stopped working, and the power bank only charged my phone to about 70% despite being sold as capable of multiple full charges.
Trying to resolve it was far worse than the faulty products themselves.
The staff member argued with me about the product specifications, repeatedly demanded a receipt (which I provided), then shifted to blaming me for not using a cable protector -- something I was never told I needed, and which the store doesn't even sell.
When I tried to de-escalate the situation and simply requested a refund, I was told she refused to serve me.
That refusal also prevented me from accessing a separate screen protection guarantee I had paid for through the store, including replacement entitlements I'm supposedly covered for.
Head office has ignored emails, and the listed phone number just redirects to an automated bot telling you to email again. There appears to be no practical way to contact an actual person.
Faulty products happen. Refusing service to a customer who is calmly trying to resolve the issue is the part that crossed the line for me.
I would avoid this store if you expect basic consumer rights or after-sales support to be handled professionally. read more
