On the 29th of April 2018 my partner and I visited Happy Italy to have dinner.
We were waiting outside in the rain for about 15-20 minutes in a big line. As soon as we approached the door when several groups in front of us were allowed in the door was smashed in front of us.
Since it was very cold and it was our turn we decided to step inside, usually when we come here we do this without problem just like people who come for takeout.
While we were waiting inside we noticed there were numerous empty tables throughout the restaurant even though there was a huge line outside waiting to be let in.
When the waitress approached us she rudely mentioned that we weren't allowed to come in without invitation and when I said that there are a lot of tables empty and that there are a lot of people waiting outside they replied with the following statement.
"This is our restaurant and our policy. We decide how to treat our guests and fill our tables." Then she opened the door and gestured that we should with the following comment: "If you don't like it you can gladly leave."
After that I asked for a manager and she said that she is the manager and started complaining about us to her coworker which took her place. She was also very rude and that they choose who they seat and who they don't seat and that we're not welcome.
I never experienced this kind of service anywhere else, not even at a McDonalds or local doner kebab place.
Chains like Happy Italy should not be allowed to treat customers like this and hire people who actually know how to respect a customer. You can't fight with a customer in the middle of a restaurant while you're supposed to be servicing them. That is what you pay for aside from the food.
I will never visit this place again, but hope that there management will read this and be familiar with what is going on in there restaurants. read more