I moved to the NWI area from the Indianapolis area, and was looking to continue using Hanger, which I had since I was 13 (I'm now 37). When I arrived, there was often just a lack by the person working on my prosthetic, of seeming to be willing to go to bat for me. To get me a prosthetic that would be good, work for me. When I asked about the C-Leg, he laughed and said he's never seen one approved, and he ignored it and went about getting me a leg that did not work well for me, and that broke multiple times within 6 months. I switched to a different orthotics place. Within 4 weeks, I was approved for a C-Leg. So please, research before choosing here. Make sure you find a place where they are willing to go to bat for you and fight for you to get what will make your life better. read more

I needed to order supplies. I received a call that my supplies were in. Told the man (Jake) I would be in on Monday to pick up. Go there on Monday to pick up. The receptionist was on computer, looked at me and said have a seat, I'll be right with you. I already know what that means-Have a seat and I'll forget all about you. I am a BBKA and it is difficult for me to get up and down from their chairs. So after standing there a while, she finally recognizes me and I tell her what I'm there for. She goes back and tells Jake I was there to pick up supplies. After an extended period, still no supplies produced. I leave without supplies. Get a call. Tell them my husband will pick up when he gets back from his vacation-about a week and half later. Was told okay and to call ahead when he is on his way to pick up. So my husband leaves to pick up, I call them to let them know he is on his way. Hang up, get a call a few minutes later telling me the supplies were sent back. Not going back there. read more

Changed providers due to insurance change. Glad I did - great service. Ordered new inserts plus got my old ones refurbished! Kelly is an artist who cares. How refreshing! read more