This review is strictly for our interactions with the front counter staff since we never saw any of the clinicians. After multiple phone calls, I was able to schedule an appointment for my daughter that was 6 weeks out. Our appt was for 3 pm on Friday afternoon. Due to some traffic, we were running a few minutes late (my bad!). At 3:04, I called to let them know we are on the way. I was placed on hold and by the time we were in line at the office (3:07), I was still holding on the phone. The waiting room was packed with people, so it's doubtful that they were running on time. So, I checked in with the rude, grumpy front counter lady at 3:08, who barked "you're late, so you'll need to reschedule". Seriously?! No thanks! read more

Absolutely terrible. Horrendous customer service/communication. Well often times DME 's are mandated from your insurance companies you still have a choice! I have never been treated by a such a snotty person on the phone. While she did try to correct and sound pleasant it was clear she didn't really care. This location is not their location, they moved two years ago... Without updating their location. It's no wonder patients can't find them. I would happily talk to a regional or local management person about my experience with Hanger. read more

my wife has been trying to get a pair of shoes with a handicap brace since september 2016. the specialist seemed nice one of the receptionist is anything but nice or helpful. weve attempted to get help from receptionist but she wont even take a message nor connect us to sarah's voicemail after we have called numerous times. read more