Quality. Knowledgeable. Honest. Great annual program to keep everything running with inspections!read more

I will start by saying the 2 men that came to my home and did the work, initially seemed like good…read morehard working men. That being said, the mess I was left with leads me to now believe otherwise. I had a pipe in front of my home that needed replacing. To do this a small section of lawn had to be dug up. While it was dug up, I was upsold on a 2 way clean out installation which caused more digging but when I brought up the concern of my lawn, I was assured they would fill the hole back in and get it flattened out for me. Unfortunately that did not happen. I was left with a mess and was told that when it rains, it will level out. Over time it rained and only got worse and in this review I will post the progression, or regression I should say. On top of that, when I contacted Russell's in regards to the issue initially I was told that they were sorry and that they'd have someone call me to schedule a time to come out and rectify the issue. However I then received a call from a manager named David, that said the opposite. He said they aren't responsible for refilling the hole or ruts they dug. I then left them a Google review and now was contacted on my review by the "owner" who requested me to contact the branch directly to solve the issue. I called every single day for over a week before I finally spoke to someone who then a 2nd time told me Russells will not come back out to fill the holes or ruts. Personally I think that if they are comfortable leaving such a terrible looking finish on the job they did, then I'm led to believe the work they did that I can't see is just as sloppy if not worse. I also took the time to call around to other plumbing companies in the area to ask about the cost of service and how they'd leave the lawn afterwards and every other service had a lower price, AND assured they'd level my lawn. Some even have straw blankets and rye seed worked into the price (which is still lower than Russell's) so save your money, your lawn, your plumbing, and call a good reputable company in the area that does good work. Literally any other company that locally pops up in Hampton roads when you google plumbing.

Our out of state virtual house hunting experience with this Realestate company has been…read moreoutstanding! Tracey was our direct point of contact. She promptly addressed in a professional manner every request we made. And, her positive reassuring attitude helped lower our stress as we proceeded in the purchase of our new home! Thank you to the entire team!!

From the owner: Whether you are a first-time home-buyer, selling your second home, adding an investment property to…read moreyour portfolio, relocating with the military or trying a short sale, Bethany White with Berkshire Hathaway HomeServices has the professional experience and industry-savvy to get you to the closing table successfully. Bethany prides herself on being resourceful and being always available to her clients. As the leading Agent Team for Berkshire Hathaway HomeServices Towne Realty, Bethany works diligently on her clients' behalf. She will carefully guide you through the home buying and/or selling process, provide professional advice based on your needs, serve as a resource to help you get answers, negotiate contract terms, and monitor the details of your transaction through frequent and open communication.

Myra Spano really made our home buying process as smooth as butter! She was on top of everything…read morefrom the first meeting to being with us on closing day and everything behind the scenes. She is professional and communicative, she has an amazing team of support and great resources. She saw our vision for our home before we did. Even when we started to wonder if we were making the right choice with our purchase, her knowledge and interest in structure was reassuring for us. We're really looking forward to moving into our new place and making it home!

From the owner: Myra is experienced with residential and commercial properties such as new construction, luxury,…read morewaterfront, condominiums, co-ops, resort/second homes, townhomes, multiplexes, short sales, foreclosures, real estate owned and investments. Specializing in Virginia's beautiful coastal region of Hampton Roads, including Virginia Beach, Chesapeake, Norfolk, Suffolk, Portsmouth, Newport News, Hampton and surrounding communities, in addition to international referral networks and connections worldwide. Myra's expertise are as follows: * Resource for Current Market Trends, Financial Services & Neighborhood Information * Comprehensive Property Evaluations, Location Analysis & Global Marketing Strategies * Effective Communication, Pertinent Feedback & Successful Negotiations

Deborah Baisden of Prudential Towne Realty is professional, knowledgeable, practical, tenacious,…read morehas endless other professional resources, faithfully represents her client, and she closes! I just bought a house in Ocean Lakes 22% below the original listing price from April and 17.5% below the last listing price from two months ago. At first the house appeared perfect, but unfortunately there were unforeseen obstacles to navigate, each one jeopardizing the purchase. More than once I wanted to walk away, but Deborah keep me going with sound suggestions, calming influences, strong standing in the Realtor community, referrals to needed professionals, and her insights into the process and local market. The result is a beautiful house at a fair price. Significant purchases are difficult enough. To be happy at the end and feel that I was represented by the best makes me feel like a winner. Thank you Deborah ! JBerman

Maura did an amazing job helping us sell our house before being transferred to San Diego. She took…read morea lot of time to make sure that we did everything to prepare the house to be listed and did really amazing photos for the listing. The hard work at the beginning paid off and we had showings the day it was listed and we had accepted an offer within the first week. She was fully engaged from the beginning until the end to make sure everything went through smoothly. We highly recommend her especially if you're military.

From the owner: My name is Maura Bain, I am a REALTOR® with Berkshire Hathaway HomeServices RW Towne Realty, and I…read morespecialize in helping buyers and sellers buy, sell, or invest in real estate in the Coastal Va and Coastal NC region. As a military dependent, I love to work with the military. My motto is "I grew up here. I live here. I serve here." Thank you for your visit and feel free to contact me at any time. The biggest compliment would be to refer your friends and family. I am never too busy to help them find their new home.

Absolute clown show. Amazing that this branch is still operating after witnessing the level of…read moreincompetence--coupled with the attitudes of bratty teenagers: avoiding responsibility, dishonest, and consistently taking a childlike and sassy tone when confronted. As much as I liked the rental property, I deeply regret that I found myself having to depend on this company so far. I moved into a property with broken, non-functioning air conditioning, non-functioning washing machine, evidence of leak and water damage in the living room closet, clogged upstairs shower drain, mildew infested garage, and dirt, hair, dents, and grime throughout the house. It's been almost two weeks and no update as to the HVAC or water damage assessment. So far, property manager is unresponsive to most messages and loves to say "we don't work on weekends." I'm not getting decent communication on weekdays, so I wait till the weekends to ask--to give them a chance to come through by the end of the week. Ridiculous. I asked the property manager to upload the pictures I took during the move -in inspection onto the folder made on the online portal before I'd sign for the inspection completion. Was told multiple times that she'd upload them (to show the glaring issues that were not shown to me until trying to move in), and she still has not uploaded them. Starting to seem like incompetent is bleeding into criminality--avoiding responsibility for mismanagement. It really doesn't get much worse. Avoid them.

Wow. I contacted a realtor through the contact form on Zillow and asked to see an apartment. Louis…read morewas incredibly rude when he responded via phone call. He told me that unless I signed an agreement AND got prequalified I couldn't see a single listing. He wouldn't even point us in the right direction. I don't know if it was because I was young or a woman...but this is unacceptable. I've worked with multiple realtors in the past in other cities and have NEVER had such rude customer service.