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Hampton Inn Rochester-Webster

3.4 (31 reviews)
ModerateHotels
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Pink slime and black mold
Skye Q.

FIRE ALARM went off when we were sleeping. Had to evacuate via the stairs, which would be difficult for a person in a wheelchair. Outside there are 15 different type of firetrucks and rescue vehicles. For about 20 minutes most of the people who evacuated were standing in the shade under the covering by the front doors until somebody asked them to move further away from the building. Someone left their dog in their hotel room because the person was at the hotel breakfast buffet and they wouldn't let them go back and get the dog so I'm sure after all those alarms, going off in the hallways and in your room, that dog will probably have PTSD. They're still in the middle of the rescue. No one from the hotel giving any direction. It was Sunday August 4, 2024, about 8:00 am morning and the hotel was full. UPDATE: Hotel washing machine caught on fire, lack of maintenance, just like the rest of the hotel. The hotel is not clean. The shower has pink slime mold and black mold in the shower, bring your shower shoes or cleaning tools. The shower doors are difficult to move. The bathroom door is not aligned properly and is hard to open and close.

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15 years ago

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8 years ago

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8 years ago

Wow did they forget about customer service. Don't know why they just can't be nice or accommodating. Really let down as a HH member.

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9 years ago

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Review Highlights - Hampton Inn Rochester-Webster

Having the ability to reach from the bed to the thermostat without getting up, was extremely appreciated.

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Super 8 by Wyndham Webster/Rochester - Property amenity

Super 8 by Wyndham Webster/Rochester

(10 reviews)

$$

Oooof. Where do I begin. This is a budget motel, I get it. It's the kind of place where the TV…read morein the lobby is probably stuck in either A&E Network or TNT. You know, it's fine. But not great. However, even for a budget motel, this is pretty rough and desperately in need of updating. Paint peeling, doors that somehow got wet and warped that they no longer close properly. Clean towels, but they still have visible stains. When I asked for extra towels one day, they said they were out. All they had was hand towels. Internet was available, but was so slow it wasn't usable even for email. At least that was included. There's more, but I won't get into it. The nights I was there there was some sort of power failure, so none of the keys worked and they had to be reprogrammed at each door. The staff did a great job under the circumstances, but this sort of place doesn't really inspire great customer service. Any one of these, or even a few of them - I would have given a pass. After all, it's a budget motel. But... all at once, no go. I

I stayed here for two nights at this Super 8 hotel in Webster New York. Super 8 hotel's brand has…read morebeen good to me over the last several years when I traveled within the US. So it was a good choice to stay here in western New York. The Super 8 hotel brand has been good investment for those people who are on the road constantly, so I needed a place to stay at an affordable price. It was comforting to know that the Super 8 hotel brand is known for being just that, and definitely a place where you know you can trust. After checking out photos from yelp and hotels.com, I priced checked it and decided to stay here for 2 nights. It was better than the Holiday Inn Express, which was 1/2 mile from where I needed to be for the weekend spent in Webster. It was cheaper, although I was about 5 miles away. Still okay though. I found this place on hotels.com. It was one of the few hotel properties in the area that was around $65/night, so I booked it. Upon arrival, this Super 8 has seen better days, but it was adequate for what I needed. Only thing about this location is that I didn't see any elevator on site and they assigned me a room on the 2nd floor. Let me tell you, walking up a flight of stairs after finishing a 26.2 mile foot race earlier in the day is somewhat challenging! But it had to be done and done well. This Super 8 location didn't seem to have air conditioning. The overall experience here at this Super 8 location in Webster, NY was adequate, comfortable, and suited my needs. I booked a two bed type room and the room I acquired was generally clean and comfortable. It felt quite cozy and the ambiance was nice. I knew they have WiFi connectivity here, but didn't use it during my stay. Everything worked, including the television and the shower. Bed was comfortable and got in a good 7 1/2 hours both nights during my stay. The check in and out service was good and fast. I didn't get to participate in the complimentary breakfast, since I had obligations in the area on one morning and a 6am flight the next. Wish I did stick around for breakfast though. Super 8 tends to have pretty good breakfasts, even though it can be just cereal, juices, and some breakfast pastries. Complimentary is often a good thing these days! For the most part though, budget friendly hotels are the way to go and Super 8 leads the way by doing just that. Providing safe and comfortable hotel accommodations at an budget friendly prices makes me smile. It might not be the best hotel in the area, but if you are a budget conscious traveler, it was the better choice for my $$$. If you're in the area and need a place, consider this Super 8 hotel in Webster, NY. This Super 8 hotel is located at 2450 Empire Blvd in Webster, NY. They accept major credit cards upon check in, as well as asking for identification and your vehicle information. They have a private parking lot for most people who drive through the area. According to Google Maps, public transportation from ROC airport would take 5 hours to this hotel. Yikes!! Not sure if the hotel itself provides airport shuttle services though. Best bet would be to rent a car to save time, unless you have a lot of it on your vacation to Rochester / Webster. Uber and Lyft can be an option too. Can't complain really. Comfortable stay at an affordable price. That's what Super 8 hotels are known for. Check them out, if you are headed there for work or vacation. In my case, it's a little of both. 26.2 miles on foot is work! Lol 4.5 stars for the overall experience. 3.5 stars for the check in and out service. 4.0 stars for the room comfort and bed. 4.5 stars for the affordability / budget friendly aspect. Support local! A-

Stay & Play Dog Hotel & Daycare

Stay & Play Dog Hotel & Daycare

(12 reviews)

If I could I would give this establishment no stars. I left my toy poodle with them for a 10 day…read moreperiod while I was out of the country. I called them multiple times and texted with the staff to ensure that he was doing alright. I was told that he was "sad", but that he was doing fine and was alright." I retained the text messages to prove this. I left an emergency contact who was my nephew in the event he did not do well or became ill during his stay. My emergency contact was never called. When my husband and I picked him up, he was scared, confused, very dirty and seemed very dazed. I asked if they used any sedation on him and I was told "no" by the owner who identified himself as Tom. (this conversation was done through email) He told me that my dog was not a good fit for the facility. He told me he stayed in his kennel/suite and he had to be hand fed. He told me that his staff tried to clean him after his "accidents". My dog is perfectly trained and has never had accidents. We recently moved back to Rochester, NY from another state. In our previous state he was boarded multiple times and was enrolled in daycare. He NEVER had any issues at any prior establishment and was always returned calm, clean and happy. I feel responsible in some ways because I never was shown the facility beyond the front desk. Although the website has a photo of an outside area, when we picked him up and drove to the back of the building, there was no outdoor space or fenced in play area of any sort. I do not understand why they would have allowed my dog to suffer like that for 10 days without contacting me or my emergency contact. the only reason I can think of is that they wanted their full 10 day fee of $545. I would never leave my pet with this establishment.

Don't let the small playing space fool you! This is all day play! Has poop bag and trash can for…read moreyou in the grass area next to building. Super competent staff, remembers you by your pet's name. Any special needs for your pet, they also know. No doggy cam but outside the building g does have security cam. Easy drop off and pickup, very efficient. Has packages and weekend special. Quickly cleans up mess when you see accidents. Has super comfy beds for dogs to sleep on all day. They are expanding to a bigger building, can't wait! I only wish there are more locations and they expand out to other parts of western/ central New York!

Hampton Inn Rochester-Webster - hotels - Updated May 2026

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