Posting this review to both Hallstrom's listed - not sure why they have 2 addresses on Yelp. Only 1 in Red Wing:
My husband and I will never use this florist again. We followed their home page's online link to their ftd/hallstrom website to order flowers online in late November. The flower arrangements were advertised and paid for at $29.95 each. We placed 2 orders to 2 different family members scheduled for delivery 12-17-10. The evening before scheduled delivery, a Hallstroms employee called us to advise they were unable to fulfill the order for the price paid. They wanted us to pay $57 per arrangement - almost double the cost! We declined and asked them to refund our money and cancel both orders. Not only did they not do as we asked, but they canceled and refunded 1 order and fulfilled the other. They knew we wanted them both canceled and now expect us to still pay for the other 1 they failed to cancel. One of my family members ended up receiving 2 arrangements because we had already gone ahead with another flower shop in Red Wing - btw - they were GREAT (Inspired Designs), and now Hallstrom's refuses to refund our money. This is an absolute nightmare. We cannot stress to you readers enough, Hallstrom's is deceptive and illegal business practice. When my husband called to request the refund again - as this is their order - the owner was sarcastic and rude. When he mentioned we would be filing a complaint with the BBB, she actually laughed at him and later insulted him believing he was from New Jersey. (We are not). read more