My husband's dog had to have surgery and we were told we would be called when he was ready to be…read morepicked up. That didn't happen. After the unfortunate experience, my husband called to ask why he wasn't notified his dog was ready to be picked up. He was told they were short staffed and the employees weren't properly trained to do their jobs. Which was an absolute insult to the ladies that have worked there for years. After my husband asked the person he spoke to if it was her job to make sure the employees were properly trained, he was told he was no longer allowed to bring his dog there. Instead of fixing the problem. Which worked out for us, as we found a better place to take our dogs to.

They are very helpful, thorough, and kind. Each Vet and tech handle my dogs just as I do. I…read moreappreciate their knowledge and carel. Highly recommend third!

Absolutely the best care anywhere. Intelligent, caring staff. Prompt response…read more They seriously love animals and their owners.

Amazing service from the time I called in for an appointment to seeing the doctor and her…read moreassistant, Dr Richards and Bethany. I would highly recommend this veterinary.

I totally love this Vet!! they take care of all 5 of my dogs!! 4 labs and a little mutt!! thy are…read morealways so nice and efficient and just love all my babies!! the best care I have ever had with any of my animals!! I will never change vets! they are all amazing!!!

Beware of this business. My husband and I had a deeply traumatic experience with two staff members…read morefrom this clinic Tuesday, August 26 during the passing of our beloved 13 year old goldendoodle in our home. Staff were completely in over their heads, were unable to manage a peaceful transition and were grossly incompetent. After a 45+ minute long appointment, multiple rounds of sedation (for our sweet dog who was already in process of a natural transition when they arrived, they didn't even bother to check her vitals upon arrival) and attempting to inject two different rounds of euthanasia medicine unsuccessfully in 3 different limbs and ended up injecting her in her kidney (we think), I do not know that our dog did not suffer. Our entire experience before, during and after the appointment was unprofessional and the communication was and continues to be terrible. And to the person at the clinic who told me on the phone to "park next to the dumpster" when I went to pick up our dog yesterday to take her to the crematorium in Spokane myself: wow, that level of compassion was unbelievable to top off an already horrific experience. We will never set foot in that business again. Update Sept 3, 2025: multiple staff at VCA North Idaho Animal Hospital have called me and we have had honest conversations around our experience. My family is grateful to the clinic for the follow up. Our experience start to finish was a domino effect of problems, miscommunications and inability to manage the situation that led to the 1 star review. The clinic staff seem sincere making some changes as a result of our feedback, however we will choose to go with a different provider in the future.

They are wonderful and the best vets in town!!! My dog is very nervous and hates going to the vet…read moreand Eilleen Kellner spent so much sweet time trying to calm her down. I really appreciated how kind she is and really knowledgeable too!

This vet center is simply amazing! They're super nice and very helpful. They took such a good care…read moreof our little min pin. The vet was very gentle during the check ups. She even cleaned the inside of the ears of our min pin as part of the check up. She also taught my fiancé and I how to do clean our dog's ears at home. We are pleased with the way they handled things and will be coming again if our min pin needs another check up.

We came here for a second opinion because another vet office in Ponderay tried to spay our dog and…read moresaid they couldn't do it because her vitals tanked. We took all the info over here and the vet really did her research before meeting with us. She was confident they could spay our dog without using the same stuff the other vet used (and they used way too much and told us more tests were needed and wanted a ton of money for all of this, plus talked about putting our one year old dog on heart meds for life!) We made an appointment and I'm happy to report that our dog was successfully spayed by them today and had no ill side effects and is peacefully recovering. ‍ I could not speak more highly about the care we received here from alllll the staff. Also they can take temps by just scanning the microchip on the dog instead of shoving the thermometer up their . Their staff happily offered to pick my dog up and put her in her crate to come home so she didn't jump and so I didn't have to pick her up. So thoughtful! This is our new primary vet.

By far the best Vet around... every staff member clearly cares about your pet. If you are looking…read morefor a fancy large scale vet keep looking but if you want warm down home help this is the place. I never feel hurried or a bother and all 4 of my chihuahuas have been seen here... and each one is a unique challenge. Thank you Dr Higgins your care and patience and kindness has meant so much !!

thank you Dr Griffiths for your loving care Twinkie says she is feeling much better and able to eat…read morenow. He has been our vet since he moved here. Our animals love him and the staff is always friendly too.

All my dogs are happy dogs going to see everyone there. Friendly, caring, loving to all my dogs…read moreand their owner.

I've been here twice now. Each time, the receptionists have been really swamped yet still seem to…read moresomehow greet you and make you feel welcomed and appreciated! Front desk staff, no matter the business, have a VERY difficult job, (one I'd NEVER want), more than people realize... despite everything they juggle and accomplish AND are able to keep a smile, their sanity, and tact in front of customers, (it's rare to find ones that really can now days) these guys DO! True customer service is a lost art. The assistants and doctors are grest as well. They take time to listen, educate, and even small talk. When we brought in a calming aid we had just purchased and administered to our pup so they were informed of any possible drug interaction prior to giving her injections (always disclose ANY medications or natural remedies to your doctors), the vet showed interest, read the ingredients, and said she would do some more research on this as it was a new product to her. Most vets/doctors just try to push foods and medications they are familiar with, their supply representatives push, or get a kickback from the drug companies on. The office overall is clean and has a warm feeling to it. They have a side room "store" full of products, food, supplies, and even toys to buy! They care about the whole animal as a "person". They are also less expensive than other places, not as greedy. I'd highly suggest you give them a try, you won't be sorry! Just be sure to call ahead in plenty of time to schedule as with any good place they book up fast. Amazingly still not as far out as other places most likey due to the way they handle their schedule.

Called at 8 am about euthanasia for my dog, took them 3 hours to call back and say they couldn't do…read moreit until Wednesday. Took them 3 days to get us her test results. My dog is lying here dying, her body is shutting down and this is the type of compassion they show? DO NOT USE THIS VETERINARY CLINIC!

This practice is amazing: They truly care about their patients and understand that our pets are…read morelike our children. Our little girl was treated by these amazing veterinarians her entire life. She actually looked forward to going here, partly because of the treats but also because of how empathetic the entire staff is. When our girl was at the end of her life, the procedure was done with such kindness and compassion. We would absolutely recommend them for all your pets' needs.

The staff and the Dr. Quartuccio were great! My GSP took to the Dr within minutes, which is very…read moreunusual for her. I am certain she could sense how much the Dr loves animals. Do not hesitate, these folks are great!

We have been taking our animals to Dr Dan Herrin for twenty years. Today I called to schedule an…read moreappointment for my cats and was informed that Dr Dan had sold his business. So I was scheduling an appointment with a new vet only to be accused of missing at least two previous appointments. In the twenty years we have been going to the Animal Doctor we have never missed any appointment. This is very hurtful. The more I thought about this the more bothered I became so I called back and cancelled the appointment I had just made. I will start looking for a new vet. Dr Dan Herrin has been the best vet we have ever taken out animals to. If this new vet cant keep any better records than this then I will just go somewhere else. We will miss Dr Dan very much!

This was our first visit here ever. Just in the nick of time too as Eileen (our Mastiff Dane) is…read moredue to have her pups any day! We were promptly greeted by friendly staff. The waiting room is divided into two on each side of the entrance door. Everything was clean and uncluttered. It was a no muss-no fuss visit with no hard sells. We had an x-ray taken to try to determine how many puppies (10-12) but it would have been nice to be shown the x-ray. Upon check-out, we were pleasantly surprised neither one of us had to give up any limbs in order to pay the bill! I will post another update in about a month when we go back for a second visit with her brother Duke!