Only reason it's not a 1 is because the food was good…read more
This place needs severe training/management correction/updates. There were about 3 tables inside and a birthday party outside(it was almost over) when we walked in. Stood there for a few minutes and then the bartender (guessing he may have been the manager) said we could sit anywhere. We picked a table and waited and waited-everyone was going around lost, looked at us and no one stopped to help us. We were just about to walk out.
Finally the same bartender asked if we had been helped yet and we said no so he asked what we wanted to drink, we ordered pops and he said it was on him and he was sorry about that. He came out from behind the bar and went to the host stand and got us menus and silverware-at this time the host finally came back to her station and said she didn't see us walk in-well no she didn't, she wasn't there.
Then there was a conversation between bartender and host about who was gonna be our waitress.
Sat there for awhile looking at the menus and no waitress, finally just about fed up and she showed up. She asked if we wanted any apps, we said no and said we were ready to order.
I ordered 10 wings and asked about two sauces, which she was unsure of the difference, she said she was fairly new and just learned them all, but did answer my questions. I ordered spicy garlic and spicy Thai sauces on the side. After I ordered she asked what my pop was, I said it didn't make a difference as the bartender said he covered the cost. She said just so she knows for refills and such.
Husband ordered 10 traditional wings with the maple bacon bbq sauce.
Also ordered a Philly cheesesteak w/fries for us to try.
We both got carrots,celery and blue cheese.
Our food was delivered in a timely manner.
For my wings-she brought boneless, which I realized I didn't specify so not her fault, but my husband's was also boneless and he had ordered traditional. I asked her about it and she said oh, I didn't hear him, I just put boneless in because most people that dine in order them because of the deal. I stated well we didn't know there was a deal as no one told us. She just said oh well most people know the deal before they come in and I said we didn't. And she just looked at me. So I asked well what is the deal and she's like well boneless wings are $0.80 each. I said ok.
We sent his back as I knew he ordered traditional. When she checked on us while waiting for his to be fixed, I asked about my sauces. It did not taste like a spicy garlic. She said it is, I said well it tastes like buffalo-which it did, No garlic flavor at all. She just said that's weird and walked away.
Finally my husband's new Wings came out and they were really good, best part of the meal, he did get all flats, which I love but he prefers a mix (not sure if they always do flats or not).
Most laughable part of the meal is , we get the bill and lo and behold the 2 pops were on there. (They charge for the veggies, blue cheese and and extra sauces as well.)
She came to take our bill and I said those two pops should not be on there, the bartender said he was gonna cover those, she said I didn't know, he didn't say anything to me. (I bit my tongue, I was gonna say--but I told you at the beginning).
So she said she would go take them off, took her a bit, but did get it resolved. We saw her more when it was time to pay then the whole rest of the meal!
Also, the men's bathroom stall door wouldn't stay closed and toilet didn't flush.
There was also a lot of confusion when a few other tables came in and then they were talking about better let the kitchen know there's a table of 6, like it was group of 16...
Overall we won't go back, which is too bad as the chicken wings were good, even the boneless ones were tender.