I have been coming to this hair store for years and never had any problems.
It all started when I asked one of the girls working there for some assistance. I had a question in regards to them having an ombre lacefront closure and the girl says they don't have that. I then began to follow up with some more questions, and in the middle of me asking the question, the girl, visibly frustrated, throws her hands up, mumbles cuss words under her breath, and just blatantly walks away from me. Mind you, I was in good spirits, no hostility what so ever, and only seeking to find the products needed to get my hair done later that day. I was so taken aback by her actions that I called out "Excuse me? I'm asking you a question and you're walking away from me?" She continued to walk away ignoring me. This incident took If I could give this place zero stars, I would. I've been patronizing this business for years and have never encountered a problem with any of the sales associates. Today however, all of that changed as I was treated beyond rude and threatened.
place right by the counter as another woman who claims to be the manager, looked on and failed to intervene or help me in anyway. I found this odd as I am familiar with this woman, because i come in frequently and we're cordial towards eachother everytime. So for her to witness the sales associate exercising such poor customer service and not step in in anyway what so ever was baffling to me.
None the less, I continued to look on in the store, trying to search for what I was looking for by myself. As I was walking out of the store, both the sales associate, and the manager were standing near the exit and I said "As long as I've been coming here, I have never been treated with such rudeness from anyone here, but this young lady here was extremely rude to me." The sales associate then began yelling in a hostile manner saying "I don't know what else you wanted me to do!" I told her "I"m a teacher, and I teach my kids not to be angry and rude like you." She made another nasty remark and I then said "Why are you so angry? Are you one of these women that don't have a man? Is that why you're mad at the world?" She then started cussing at me saying "I'll beat your ass all through this store bitch!" and she started lunging towards me. Another associate, not the manager, came from the back and got in between the girl and I preventing her from proceeding to attack me. The manager then pushed me out the door of the store saying that I was wrong, and that I needed to apologize to the girl, saying "Aren't you a teacher? You're contradicting yourself." Being the positive person that I am, despite having been treated horribly, cursed out, threatened, and practically assaulted, I apologized to the girl.
As I drove off I felt disrespected and knew this wasn't right, and this is why I'm writing this review to warn others of this kind of harsh treatment that I experienced today that no innocent customer should ever have to be subjected to! I did absolutely nothing to provoke this girl to first off, walk away from me as I was asking a question, yell and curse at me, and run towards me to pursue an attack! I will let everyone know DO NOT PATRONIZE THIS HAIR STORE! read more