Beware!!! Beware!!! Beware!!! Made an appointment with…read moreDenis for an all over color and a haircut, when I got home I noticed that my hair was cut all uneven and chopped up and also noticed that it had a green tint. I tried to contact Denis over the next several days with no response, in the meantime the green highlights were becoming more pronounced. After 7 days I had Jen at Ulta fix my hair and she did a beautiful job!!! Denis finally contacted me with a text (9 days later) and I told him what had happened and his response was "did they fix it" Unbelievable! I asked for a refund and never heard back from him. This was the worst experience I have ever had with my hair. I would again like to say thankyou to Jen at Ulta for fixing my hair. I've posted before and after photos

I've been coming here for about half a year now and it's great! Dennis is super friendly and…read morehelpful. Very easy to talk to and a relaxing expereince. He helped me chose a highlight color for my hair and it came out pretty well! $15 for a men's cut is a little more than the $10 some other places charge. But I think the attention, hair wash and Dennis more than make it worth it!

I was having terrible headaches and had terrible pain across the back of my neck and shoulders. I…read morewas SUPER lucky to get a cancellation at Dana's Day Spa in DeKalb! It usually takes 2-3 weeks to get in! She made my pain go away, and I felt sooooo much better! She was very professional and listened to exactly what I was hoping for in a massage. I will definitely be booking/scheduling another appointment in the near future!! Elizabeth M.

Sharing a friends experience Hello everyone. I had a very…read moreterrible experience with a business called Dana's day spa in dekalb. I never post about anything like this, but this one really got to me. I had received a gift certificate for my 50th birthday to get a massage at this spa. It was a $100 gift certificate. I went online and made an appointment for a hot stone massage. On Wednesday evening our four-year-old dog tragically lost use of her hind legs. We rushed her to the Animal Hospital in Aurora. Seven hours later we unfortunately had to put her down. We did not get home until 3:30am yesterday. My appointment for the massage was 10:30 AM yesterday. I had every intention of making this appointment. I had no idea that this would happen to my dog. I called them and asked if they would allow me to reschedule. I did explain what happened. The owner had the nerve to tell me she has a policy on her 24 hour cancellation because she's a single mom and has to take care of her family, etc.. I totally understand that. I used to be a business owner myself. She absolutely refused to allow me to cancel and reschedule. People have things happen in life. A business can change their policy for extreme circumstances. Having a little compassion and humanity goes a long way. I was furious and told her to charge the gift card and that she could keep the extra five dollars. I am on day two of grieving Over my animal passing away. My dog who passed had a sister dog and they were inseparable. In her short four years, they've never been separated. Not only am I grieving but my other dog is grieving as well. Had I been clairvoyant and knew my dog was going to collapse and die I would've called and canceled the appointment. I was so caught up her dire situation that it never occurred to me to call. Plus, the situation happened about 18 hours before my appointment.... I would've kept this appt had I gotten some sleep the night before and wasn't grieving so hard. She actually charged the gift card that I was given $95 and refused to let me reschedule unless I wanted to pay again. In my mind it just seemed cruel and really about her getting her money. She never even acknowledged the passing of my dog or said sorry. Doesn't matter but it was just very frustrating. Thanks for listening!

I think I have been going to Ella for about 14 years when she first started over in Elburn and not…read moresure I would go any place else. Although there is not much you can do with my hair, she always takes her time, does not try to push you out, and always makes sure you are 100% Satisfied when you leave. If you are looking to make a change, give Ella a chance, you will not be disappointed.

THE best! she listens carefully to your needs, she understands exactly what you are looking for,…read moreand you get exactly what you asked for. I'm so glad I found youShe has a great sense of humor and she is fun! Hey! spending 2 hours with someone...it better be fun

Had to argue to get a legal refund -- disappointing experience…read more I purchased a $100 gift certificate for my mom's birthday in December 2024. When she tried to use it, Serenity Spa claimed it had expired after just 6 months and would only honor half the value, which is actually against Illinois law (gift certificates must be valid for 5 years per 815 ILCS 505/2SS). After pointing this out and escalating, they finally refunded my money to my credit card -- but only after I had to argue and cite the law. I'm relieved I got my money back, but disappointed it took that much effort. I expected better customer service and business practices from a wellness-focused company. I won't be back, and I'd advise others to ask questions before buying a gift here. looking forward to a snappy response on here :)

We did a couple massage for our anniversary. They were so accommodating and so sweet. They did a…read morewonderful job. The place was clean and tidy and decorated well. The girls were just as nice as could be really enjoyed the surface. Definitely will come back again thank you.

Never returned multiple calls. Totally ghosted. Perhaps because I'm male? Regardless, it is highly…read moreunprofessional. Even a return call to say "no" would have been the least amount of courtesy that could have been shown. It honestly hurt my feelings since my relatives are patrons. I would go to a salon or barbershop. So, any excuse would be worthless. If that is how they conduct communications, I'd be wary of the actual service. Customer service of a quality business is all in attention to details (especially in the hair business. Challenge yourselves to do better.

Yesterday I got my super long covid roots touched up, and my hair cut and treated after months of…read morewearing it in a permanent ponytail. I am blown away by the results! The color and feel is fantastic and I love that Shannon styled it in a fun way I never try from home. We are new to Dekalb and this was my first real outing since everything has reopened. The safety precautions in the salon were so appreciated and Shannon suggested so many places to check out in town that I feel like I had a tour guide and hair dresser in one! I'll definitely be making this my regular salon

Haley is a brow master!! I have never had my brows done so beautifully. Her work is detailed and…read moreimpeccable. She asked me at the beginning what I wanted to achieve with my brows and in less than 30 minutes I had the most perfect arch and tail! She waxed and tinted my brows and they were so perfect, they looked as if I had used product. I will be going back to Haley for sure!!

I came to Haley from having her waxing my eyebrows a while ago when she was at Ulta a few years…read moreago. Since then I haven't found anyone that has really done a good job. I was very impressed with her techniques and would highly recommend her for any of your brow needs!! She is very good at what she does and I will definitely go back to see her again!

Amber at Fusion salon has a wonderful private atmosphere. Her work is fantastic! Highly recommended…read moreif looking for color or balayage!

Sal is an expert with regard to color and cuts. Salon atmosphere is very welcoming. I was…read moreextremely satisfied with the service that I received and wouldn't hesitate to provide referrals.

Sal is the best! Always smiling, and does great work. My family has been going to him for years.read more

I had my first visit to Canvas yesterday and it was a wonderful experience. Ashley was my stylist…read moreand she did an amazing job of helping me choose a color and explaining what would look best with my coloring. I now have the most gorgeous highlights with a caramel glaze over. I have already booked with her for my next appointment. I recommend her 100%... I had been with my amazing former stylist for over 20 years so I was nervous. Ashley made me feel comfortable and pampered while I was there !

Gianna was fantastic! Met for consultation on my hair, then set to get my color and cut. Vibe was…read moreamazing! She is worth checking out, as are the rest of the women there.

I had to tell her how to do her job. She didn't wear gloves. She didn't file or shape or cut my…read moretoes until I asked. She talked too much while just sitting there in my face when I told her I was in a rush.

My eyebrows were waxed and sugared and I had an allergic reaction because having my skin waxed and…read morethen sugared is too much. I didn't find out about the upcharge until I went to pay. My eyebrows weren't even shaped, just my skin irritated and inflamed. There were kids toys all over the floor.