This is definitely not your typical Home Depot or Lowe's. It's more in line with your inner city Ace Hardware. Totally fine for a small project around the house but probably shouldn't be the star of your next kitchen renovation. Go to bigger hagebaumarkt or OBI locations outside the city for that.
I haven't had to ask the staff for anything so far, so I can't speak to how helpful they are or aren't. Then again, my German proficiency level is nowhere near the DIY level yet. Cashiers and customer service reps have all been friendly, perhaps a little zombie-like at times.
They've got a small parking lot out front if you need to haul away something big. There are a ton of signs around reminding you to get a parking ticket (free for the first 1.5 hours), but I was fine skipping that for a quick 20-minute trip. read more