I have been to Hackett Brussels 3 times in as many years. The first time, it was a normal experience. The second time, despite wandering the store for 20 minutes, nobody offered to assist me, so I left. And I walked into Loro Piana, next door, where I met Eric, who always helps me. And not only did I become a regular at LP Brussels, I am now a loyalist anywhere where there is a LP. Today, after 2 years since the last time, I went again to Hackett Brussels, and again, despite wandering the store for 20 minutes with 5 blazers on hand, nobody offered to help me. So I went next door to Loro Piana, where I spent 10 times the money, but where I had full attention and significantly higher quality.
Too bad for Hackett, they have lost me forever. read more