OMG, best experience EVER!!! do not listen to ANYONE else, they are all super mean. This was the…read morebest hotel ever! We got to meet the manager guy and he was SUPER nice. The bathtub/ shower is AMAZING, and the beds are VERY a comfy, and the hotel is very old but they keep it in PERFECT CONDITION AND PERFECT SHAPE! i can't say more, this is just the best. The hotel looks like it was made YESTERDAY. NEVER LISTEN TO ANYONE ELSE THEY ARE VERY MEAN KARENS THIS IS THE BEST!!!!

Bountiful Breakfast Exquisitely Prepared The best value is…read moreto go with the breakfast special which included chaya, grapefruit and other juices, coffee, entree, fresh fruit plate including mango and papaya, with yogurt and granola. The entrees were delicious. We came back 2 days in a row as it was so good. The breakfast was so filling we didn't need lunch. The view of fountain and balcony with the many palm trees and plants in courtyard was gorgeous.

We were so fortunate to have stayed at the Gran Hotel of Merida. It's a stunning hotel centrally…read morelocated in Merida. It's historically cool and I mean that with all the respect in the world. Several times I sat in one of the antique furniture pieces on the second floor and pinched myself. Then, seconds later, I thought if Douglas Fairbanks or Fidel Castro or even Hemingway stayed on the same floor or in the same room we stayed in. If I had the ability to listen to the walls speak, I would be like that Michael Jackson meme with the bucket of popcorn listening intently to all the chismas - gossip - stories that the walls would be willing to share with me. Our stay spanned a week and our room on the stock floor had a balcony and many decorative historical pieces inside. I think there were at least four clocks that no longer were working and a armoire with a mini fridge. The room was perfect for the both of us and the AC worked flawlessly. We never saw more than a handful of other guests which was fine. I would highly recommend the Gran Hotel it's a masterpiece of history and is a true hidden gem in the middle of Merida.

This historic hotel is stunning! When you walk in you are greeted by a luxurious staircase that…read moreleads to the 2 stories of rooms. The rooms are very clean and really beautiful with all the original wood and crown molding. The location is centrally locates so you can park and walk to many locations. TIPS: * Due to this being an old building there is no elevator. You will need to tip someone to bring up your luggage. * There is an off-site parking lot so as soon as you check-in make sure you get a parking pass.

We recently stayed here for a week and were pleasantly surprised. It is a small boutique hotel…read moreoverflowing with hospitality. Seriously, the staff was amazing! Considerate, friendly, and helpful-- we were offered umbrellas for our walk, had amazing (free) breakfast, had a taxi called for us when we were leaving, and sent off with a surprise boxed lunch. The hotel was clean and the rooms were great. It is a quiet place and we very much enjoyed the experience. Couldn't have asked for a better lodging experience!

Set in a small dining room with wonderful ambiance we so enjoyed the presentation and taste of our…read moredishes, while watching the chef prepare in the background. Favorite meal in Merida, highly recommend.

Another gorgeous boutique hotel in Merida!! I was there a few weeks ago and since they were…read moreremodeling their "normal" hotel, I got upgraded to their "VIP" hotel which is right next door. The moment you walk in, there is so much peace and tranquility even though on the main road (calle 62) there is a lot of noise with just the cars driving by. The VIP hotel only has 6 suites however we still had an outdoor swimming pool with lounge chairs. The rooms are quite spacious, clean, and comfortable. The super tall ceilings and decor of the hotel truly transport you back to the hacienda days in Mexico. I did partake on ordering drinks poolside since its so hot/humid out there so thats also an option. I didn't see many other guests there since people are usually out on their tours or walking around getting familiar with the city. The concierge are super helpful providing ideas/suggestions on things to do or would recommend places if you ask. One day it was raining and they brought me an umbrella to me right before I walked out for a tour. I would recommend adding a small fridge to the room just so guests can store water. This is a boutique hotel you definitely want to enjoy their well maintained facilities and take advantage of everything offered.

Beautiful boutique hotel with an amazing staff! The accommodations are clean, comfortable and…read moreaesthetically pleasing. The staff goes above and beyond to ensure their guests are well fed, happy and taken care of. The property is absolutely gorgeous and the pool rocks! Absolutely coming back!

I have never stayed in the hotel, so can't comment on that, but their spa is the best! My wife and…read moreI have gotten couples massages here a few times, and it is so relaxing. From the very start when you relax in the lobby with a cool beverage, to the spa service itself, to a taste of chocolate to cap things off, everything is great! They have a variety of different services and packages to suit your budget. Pro tip: eat at the hotel restaurant afterwards!

We didn't stay at Hotel Rosas & Xocolate when we were visiting Merida last week, but we did reserve…read morean amazing spa experience at the hotel's spa! Called the Experiencia Rosas & Xocolate, it was a four hour experience that included a welcome ritual; a chocolate-based exfoliation; a wrap; a cranial massage; a chocolate tasting and some tea; a massage with hot stones; and a facial with cold stone massage. The spa area was lovely, and they really went all out to make the experience special (rose petals and other thoughtful touches). The staff of the spa were so lovely and made the experience really a relaxing treat. It was also easy to reserve and book via WhatsApp. l highly recommend the spa and that particular experience if you want a bit of R&R on your trip to Merida! What a treat.

This place is so cool it's ridiculous. I'm never sure why there aren't more guests but having the…read morestaff working almost for yourself alone is part of the charm. The crazy thing about this particular one of the haciendas is that the food is also world class. Pro tip: don't miss the steam engine and note that the boiler is being lifted out of the old boiler room by the tree that grew under it. The boiler is so big that your mind might miss what it's really going on with it.

This review is basically for the property itself as the staff works hard and is trying. 5 stars for…read moreJenny the concierge who helps pre getting there with transportation and spa reservations!! Calling itself "luxury" is a stretch. If you want the vibe go for a meal and view of the pool... tho it's not exactly the easiest place to get to. The road off the highway is rough and full of potholes. The restaurant is good however and the staff is friendly. The pork tacos are delicious. The place tho is odd. I'm not sure about the other Haciendas but this one could use a LOT of TLC. There are so many open spaces they could make way more interesting with landscaping, seating areas, and at minimum some lightening. There are a ton of very old areas... unused, and that's really the only thing to do to walk around and wonder what is all this old stuff for? But no context is offered, no history, unless you do the tour. It's frankly quite bizarre. If you want to completely disappear and feel a little rustic, and know you basically have your room, the restaurant facing the pool, and seating area facing big empty entrance to hang at - than ok, but I wouldn't necessarily call it tranquil and definitely not luxurious. The pool was dirty on one side, I never Saw one person in it, the hot tub was not hot, and we tried to walk to the secret cenote but there wasn't signage and ended up in a loop back to hotel. The spa service was top notch, absolutely 5*, thank you Fatima! It was in a room not in the cenote that gets advertised, as we were told right now there can be lots of bugs and even rats! The bedroom suite was huge with a hammock and an outside bath they filled for us that was lovely, the living room was pretty barren, they can use some art. The bed is comfortable I slept great. If you have kids please for the love of God don't come here. I cannot imagine how you would survive. We saw so many kids and cannot imagine what they possibly do with them at this property. If you are a writer and just need to go hide and write for a few days in the jungle then this could work. Otherwise I would not recommend. I'm Pretty open and flexible and have stayed many places... I just can't in good conscience tell people to go to this particular Hacienda unless it's for a specific reason.

We are obsessed with this hotel in Mérida. The outside blue facade hides a serene central courtyard…read morethat all the rooms face. Every morning you can get a delicious freshly prepared breakfast served to you out there and listen to the calming noise of the water fountain. The rooms are richly appointed (we always stay in the Mejorada) and well-kept. Service is excellent--they wait outside for you to arrive back every night to let you in! This is really a stellar experience and a great place to stay and experience one of North America's best cities.

My husband and I stayed at Casa Azul five years ago for our honeymoon and it was so amazing, we…read moredecided to return for our 5-year anniversary! This is an absolutely beautiful property with impeccable service. So many nice little touches like welcome drinks on arrival, little chichen it's shaped chocolates on your pillow at night with a special message, organic shower products made with Mayan honey, and of course their incredible breakfast service. At night, there is always someone waiting at the gate to let you in no matter what the tine. We stayed in the Mejorada room with is gorgeous with high ceilings and a jetted tub. Although Casa Azul has its traditional charm, it's definitely upgraded and renovated enough to provide modern conveniences. The air condition was very good, plenty of outlets to charge things, etc. Breakfast service is the standout and often was one of the best meals of our trip. Their chilaquiles is especially incredible but you can't go wrong with any choice. Raul provided exceptional service and also accommodated a speedier service one day when we had a tour to catch earlier in the morning. Luna in the office was always super helpful to answer our questions and give us tips. Location-wise, it's steps away from el Paseo Mantejo and we felt very comfortable walking at night to and from our hotel from the center. Casa Azul cannot be missed!

Como lo dice el nombre, Viva Merida! :D haha…read more So my bf and i were so excited to be visiting Merida for the first time but we also knew we had a long flight, so wanted a good place to rest. After checking out so many options we decided to wing it on this boutique hotel because we liked the architecture from the photos, and we read the breakfast was good (which is a must for us lol) So that day we landed and got a lil nervous because our taxi driver hadn't heard of it before, but once we drove close we noticed it was just as described, right in the middle of the historic center (awesome location!!). While i was finishing the check-in, my bf pointed out there was a huge glass door in an area that was different from the pics. But then, we were escorted to our rooms, we crossed that door and OMG! We were surrounded by beautiful colonial architecture with perfectly matched art and decor, and our favorite part: the inside patio, where we got to enjoy the weather while having a gorgeous peep of the sky during breakfast. Speaking of which, it was delicious! It's included on the room rate and it's a la carte, you can choose the night before so it's ready when you wake up. Loved the room, bed was comfy, ac worked perfectly, water bottles included, had a safe, nice couch area, pretty bathroom. Keep in mond the bathroom is upstairs, we had no issue but just as reminder lol The location is perfect. It's right on Calle 59, so it's within walking distance of the major historic places, restaurants, parks, museums, etc. Closest park is Santiago, there is a grocery store, oxxo, restaurant, spa and cinema around that one. A few doors down from the hotel there is an Atypico taco place that one of staff girls recommended, so good! Staff and service was excellent! Everyone was so nice and professional and helped with anything we needed. We also requested information about tours, and they booked for us in Kuxtal Tours. Honestly it didn't compare to the other ones we did, they were archeologists, very professional and knowledgable. Oh and last but not least, there is bar service at night so you can relax and get your drink on after a long day of walking around this beautiful city! So what is not to love about Viva Merida Boutique Hotel? I had an awesome stay and would definitely come back!

great place for lunch , service was very good and food tasteful, The dessert was super fresh and…read moredelicious. I would have appreciated a menu with a little bit better organization. however then made the effort to make it Spanish and english

What a disappointing stay. My wife and I have been to the breakfast buffet at the Conquistador…read morehotel many times and enjoyed it; the restaurant and lobby are spotless and very modern; based upon our experience with the buffet we booked a short stay at the Conquistador. While the lobby is clean and modern, the rooms are not in good repair and the rooms had no refrigerator or microwave. The first room had the tissue paper cover that rusted off and had fallen into the bathroom sink, several pieces of the furniture were in bad condition, and the water in the tub would not drain. After staying the night we asked for a new room where we found the AC was not working and the sheets were blood stained! We left immediately and found another hotel. This is totally unacceptable for any hotel, much less for a hotel of this cost that is supposed to be a high end hotel. In my opinion, the Conquistador hotel is like a shady lady in a dark bar, it looks good on the surface, but beware of the reality. Once the makeup is removed, the false eyelashes come off, the wig falls off, the dentures come out and the girdle releases the load, you see the actual product and it isn't pretty! Avoid this hotel, I would not return at half of the cost.