I was there with my partner, our child, 2 dear friends visiting from Enschede, and 3 dogs. We were sitting outside having some nachos and drinks when the nice waitress offered to save a table for us inside since we wanted to have dinner there. Upon entering, we see Gijs (the manager) switching a table for guests (who have been sitting in the corner for a while) to our "reserved" table.
Upon asking if we can sit there, he said flatly no. We have 3 dogs and the waitress reserved the table for us. In response, Gijs stated in Dutch "niet mijn probleem, jullie kunnen hier in de hoek zitten". Hmmm.. in the corner with 3 dogs: that is impossible.
After my partner tried to explain, Gijs got very aggressive and was posturing quite threatening in my partner's face, which I found abnormal behaviour for a manager. He didn't want to help us find another table that would suit 6 people, which is a shame.
We paid for our snacks and drinks (2 of which we didn't drink), and left. I felt so ashamed that your manager treated us that way, especially with our weekend guests. This really ruined our Easter. I told Gijs we were going to talk to the owner, of which he aggressively replied "ok: ga je gang". Very shameful behaviour.
I have been going to this place for years. I recommend going as long as the manager has some training on being more customer-focused. read more