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    H&R Block

    5.0 (1 review)
    Closed Closed
    Updated 1 month ago

    Services - H&R Block

    Accountants

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    2 More Services

    Audit and conflict resolution support

    Tax planning

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    7 years ago

    We have used this branch for years. The associates are always friendly and happily take time to answer your questions.

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    Conner & Associates

    Conner & Associates

    (1 review)

    VERY DISAPPOINTED! Saw the company's profile online and called about getting tax returns done…read morefor my small rental business and 2 adult family. Took several phone calls/messages to get a response. Mr. Conner personally talked to me and expressed that he was concerned that someone from South Florida would call him to get returns done; because in the past he had been "ghosted". I told him I grew up in Polk County; had a rental business based out of Polk County and would be moving back to Polk County in the next few years and that I was in Polk County at least 6 separate times/year. Josh agreed to do my returns. When I didn't hear from him after a while; I return emailed him asking status. Still did not hear. I waited and reached out again. Josh replied asking for acct number for tax refund purposes and said return would be done soon. Another delay and I didn't hear from him so I emailed again. Days later Josh responded and said he had been sick and had been on a pre-planned vacation. None of the emails I sent had been responded to while he was not in the office. I had been ghosted. In several of my emails to Josh I told him I would be in town and would like to meet him in person. Could I come by to meet? No response to either request. When Josh finished the returns he sent draft copies and asked for any questions regarding the returns as well as the invoices for doing returns. I sent my questions several times asking why our return was over $1000 less than it had ever been in the history of doing returns. No response. I sent another email asking and telling him I would be in town another day and again would like to meet. No response. I called his secretary and told her I'd be coming by to pay bills and had a few questions for Josh. When I got to the office a couple days later; Josh was too busy to see me for 3 minutes. I said I would come back later in the day. No - he's booked all day long. Can't see you. The receptionist had no answer for my tax-related questions. Basically my tax refund was held hostage until I paid bills and was refused response to my questions. They charged almost $1000 to do 2 returns and still a month later have not asked questions they asked me to send them. I WOULD THINK TWICE ABOUT THIS COMPANY! Josh did the ghosting he was so concerned I was going to do and still don't have answers. In addition; instead of answering the questions - I received an email asking me to vote for his firm for "Best of" Winter Haven business owners. No; thank you. Josh Conner & Associates was below average in my book!

    H&R Block - taxservices - Updated May 2026

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