Lisa Garcia has been doing my taxes for the last few years. I couldn't be more pleased. I would absolutely be lost without her. She's pleasant, she's funny, and totally approachable when it comes to questions. She even went over previously filed returns and found a substantial amount of money still owed to me. I couldn't believe it. Totally worth my while. read more

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My tax professional lied to me because that she had someone come to my door twice to pick up my documents, with never a phone call about it and no knock on my door by any representative and when I had asked when to expect them I was ignored. I've had my taxes prepared there a number of times and always my credits forgotten and the guarantee worthless. read more

I returned this year to June at H& R Block because she has done an excellent job in years past. She is thorough, explains things clearly, and is also a kind person to talk with. Every year that I've been to this H&R Block (many years - two agents have retired while I've been a client!) -- I have always been greeted and checked in. The waiting area is basic, but pleasant, and since I've made an appointment ahead of time, I never have more than a few minutes of waiting. In all those years, I have only had one instance of needing to correct something on my tax form - and it was an oversight on my part and easily handled. My H&R agent that year even drove over to my apartment with the corrected forms that needed my signature! Exceptional service! I would not trust myself to do this paperwork and I gladly put my trust in H&R because they have never failed me! ~Margaret read more

Minh is amazing!!! Everyone that works at this location is friendly and helpful. There is always parking and it is easily located. Minh sticks to her appointments and gets you out with maximum return fast! read more

I have a simple tax return. It's a no brainer, truly! Cecelia, who is a Tax Analyst and not an Enrolled Agent, prepared my 1040 last year no problem, no charge. So, I was in their system. I made an appointment this year with Cecelia, but it was a different story. She explained that it was 'free" last year, due to the pandemic. Duh! Aren't we still in the throes of the pandemic, worst than ever?? Therefore, she wanted to charge me a whopper fee, even though I wouldn't owe any tax! That fee included a document that didn't count under their policy! I noted other non-verbal cues about Cecelia's demeanor that made me uncomfortable. She is not service-oriented, she is not there to help, and if she can get you to pay more, or leave the office, she will. I didn't get a good impression of this office in general. There are more forthright and experienced EAP's out there happy to serve you. Check it out before you make an appointment. read more

My first & last visit to H&R Block. This was the worst possible situation I could have imagined. An agent told me that they knew how to help with my tax situation but was booked and gave me to another agent and would help that agent with my taxes. Well, turns out she did not know how to help me and without apology for misleading me simply ignored me. Ended up I owed THOUSANDS in taxes and they charged me almost $300. I went home, did my own research, checked with the IRS and found out I did NOT owe the money. I called the agent back, she said she'd research it but never called me back for over a week. I called and called and called every number I could find and was told over and over "so and so" would call me. No one ever did. The agent who did my taxes, June, never bothered to call me back nor did the agent, Nancy, who told me she knew how to do my taxes and referred me to June. I finally got the office manager, Cecelia, to file an amendment with only a few days left before the deadline and AFTER I did all the research with the IRS and online. Horrible experience and frankly they are basically tax hacks and not professional & knowledgeable tax preparers. Yet they charge you a lot to do your taxes. Beware, do you own taxes (it's easy online), for seniors there are free entities to do your simple taxes or just go to a real, professional tax preparer. P.S. It was basically my fault for going back to this office and agent. Nancy had done a family member's taxes, told him he owed thousands of dollars in taxes! I, again, did some research, checked w/my financial advisor & the IRS and found nothing was owed! BEWARE! read more

No one greets. You're just sitting there until you hear you so called agent talking crap about you because you're late (I wasn't). On the phone the whole time talking crap about other customers. read more

I came to this office to have my taxes done by someone for the first time (usually I do them myself on turbotax), and Nancy was the agent that did them. It has been almost a year and I have not received any tax refund at all (federal or state), so I thought I might call and see what's going on. It has been almost a year and Nancy will not return my phone calls. So I decided to go down to the office, but she seemed to be busy every time I would go in (multiple times a week). I left my name and phone number for her to call my back every time I came in, but she still will not contact me. I currently am at H&R block AGAIN to see if I can get in touch with her and she pretty much acted like it was not her problem and walked away from me. Worst tax service and not worth the money they charge to do them for you. I still have not received a dime, let alone a call back. I will not be going back to H&R block and I highly do NOT recommend using their services. read more

do not file taxes with this company, you will lose money and pay high fees. my refund came back short due to a lack of information given to the irs (by the tax agent). i turned in all the forms the irs mailed me and gave it to the h&r branch so they can fix the issue. i was told h&r will reach back out by april 20, april 25 rolls around and nothing. i called and no one had any updates. i lost money and paid over $200 for this!! read more

I had gotten my taxes done here by June on Feb 2022 and during the whole process she was rushing and did not check my direct deposit info so I never got my refund. Luckily I got the check from the IRS and I am also lucky it wasnt deposited to another persons account.  I spoke to management about it and the lady still wanted me to see her to try to "fix " it and had the nerve to blame me for not checking . A - if I did it wouldnt have happened ,B- she was rushing so I didnt have the chance ,C- Its your her/your job to check,D- you dont put a unhappy customer with someone who screwed him over.  You guys charged me 400 bucks I would expect better and funny thing is I paid 120 using taxslayer and never had a problem and the software doesnt act like a @-hole.  I am still waiting on the state taxes and another employee gave me the same thats your problem treatment when I asked.  I gave the 1 star rating because when I call the companies help number they actually try to help and they arent rude jerks about it. I hope you guys dont brush me off as a fake review because I dont mind displaying the evidence.  If you guys are responsible  tax preparers you would have reimbursed me for the funds that I'm due and the customer can send it back if they get it . You're not for a reason but it's okay to take my 400 and call it a day right read more

I've been to H&R block in the past and am way familiar with your bizarrely high fees, but usually don't mind paying to avoid screwing up my taxes by doing them myself. Diana completed my 2013 taxes plus two years of taxes I was late filing, but felt no need to tell me my 2013 taxes ALONE would be $161, an absolutely outrageous amount that roughly equals what I was planning to pay for all three years. In addition I was charged $80 for each previous year, both of which took longer to complete than 2013?! What?? So, $300 or so later, here we are, and I'm never going to use your services again! I will tell all of my friends and family to use Turbotax and/or get help from a tax savvy friend because your company and your business practices (at least at this location) are a JOKE. Why would no one in the office let me know that filing for this year would be so expensive, why did my service person wait until AFTER THE JOB WAS COMPLETED to tell me? Who does that? How is $161 fair for 15 minutes of work for something that I could do myself for FREE? I don't expect the sum I ended up paying to be adjusted to something reasonable, this is a franchised business of course, but I am convinced you do not care how your employees treat their customers and you therefore don't deserve my money. Diana hustled me and I don't appreciate the way the North Torrance H&R block location handled my business. read more

Waste of time we always pay insurance with H&R Block so they can fix any problems that we might encounter in the future with our taxes which we did this year and they said we had to pretty much take care of it ourselves. We than ask if they can help us with claiming previous child tax credit and we were told that the government isn't allowing that anymore witch is BS because I just went in the irs website and it clearly says we are still able to do it. It's obvious these people are lazy and don't want to do their job, we have been doing our taxes with them now for many years and I can say we will no longer be trusting them for our tax preparation. read more

Oh my goodness! I love this place! They always make things easy for their clients, considering the fact that we are here, doing our taxes out of force, the warm friendly atmosphere really helps keep me relaxed. The cookies they've been offering help too!! I've worked w/just about every tax pro (I go in when I can/need to, and sit w/whomever is available), not a bad one in the office! Best, most experienced tax pro's for many miles! read more

H&R Block - Tax Services Near Me - Torrance, California

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If I could I would rate this experience a negative.....I made my appt. online. I received a phone call to confirm my appt. while I was in the shower. Trying to get 2 kids ready for school, I forgot to call back and confirm. Even though I didn't call back to confirm I still showed up to my set appt time. Only to walk in to a rude receptionist. She was on the phone with a personal call, after ending her call she asked if I needed help. I told her I had an appt with whoever I was scheduled with. She looked in the system, and was like ohhhh well I called you several times to confirm and you didn't so we gave your appt away. She told me to wait till the lady was done, I said I didn't have the time to sit and wait, and she threw her hands up....like really?? WTF I WAS NOT LATE, I didn't do a no show, but you just go and give my appt away. read more

I am very pleased with the service I received on July 13, 2020. Cecilia helped me with my taxes. She is very professional and responsive.

When I called to make the appointment I was told there was no consultation fee if they were not actually doing my taxes. I made the appointment, drove there, and waited extra time because they were running behind, only to be told there was &$75/hr fee. What a waste of time and how unprofessional read more

First impression was great. Did my taxes online with H&R Block. Made couple mistakes so made an appointment with this office. They did second look found me some extra money great. Experience was great until I went and paid. Cecilia I believe the ladies name was ran my card for payment entered my pin done. Then she told me there was a clutch in the computer. Asked for my card again entered my pin. So I thought fine. Cecilia said oh we double charged you then laughed said I am just kidding. Next day I checked my bank statement and she wasn't kidding they did charge me twice. So I called and Cecilia answered told her what happened she laughed said no problem I will have office manager call you to fix. So I waited a day no call back. So I called next day asking for the office manager she wasn't in. Left my name and number again. Almost week later still no call back. Just don't feel they really care. Sad because the experience started out great. So I called my bank and they are going to take care of it. Advice to the so called office manager. Call people back immediately so things don't go south like this. I have been in the hospitality business for 35 years take care of problems ASAP. read more

Absolutely love this H&R Block. Extremely friendly staff and always have fresh cookies and coffee for clients. My tax preparer is Nancy Kruse and I absolutely love her. Very friendly and informative and she has a great personality. I recommend her to everybody. read more

Yes, taxes are super frustrating and H&R Block probably has a lot of branches that aren't so hot, but there is one shining star at this branch that I NEED to say thank you too. Diana was amazing! I walked in for my 2015 taxes and she explained everything was doing and what I should keep track of for a better return next year. She thought something might have been done wrong the previous year ( by another H&R block lady) and asked me to drop off the file I had on the previous year for her to go through. Needless to say, she got me a great return on 2015 AND went over 2014 again in great detail. She called me up and asked me to schedule an appointment to go over an amendment she made to my 2014 taxes. She refunded my money for the fees I paid to have them done ($190), didn't make me pay the fee to submit the amendment paperwork ($290) and got me another couple K towards my school loans. Thank you sooooo much, Diana! I will definitely be back next year :) read more

Made an appointment for the first time at this H&R Block and all I gotta say is I would never go here ever again. Had a few questions I wanted to ask regarding my tax return and a few changes I needed to make, and JASON KIM was nothing but rude. Kept cutting me off and when I asked him what I needed to do to go forward he was like before I say anything It's gonna charge you about $200. Like wtf? So I ask like can I make the changes possibly online? He responds. Idk I can't help you. I'm like okay? So you know nothing about filing online? He's like well idk you need to figure it out yourself. What kind of service is this? Should've just listened to everyone and go Turbo Tax :)) read more

Hello I have used H&R Block Tax Services Lisa Garcia and her staff are really great made filing my taxes very easy I would highly recommend

Teresa is my favorite tax lady she looks oit for you so if you need taxes done ask for her she is normally on the 129th location

Always get my taxes done here. Fast and professional! Lisa Garcia always treats me like family and walks me through every step of the process in terms that I can understand. Thank you H&R Block! read more

I consider my self a well rounded educated woman........however I draw the line when it comes to taxes. This I will leave up to the experts. Taxes make me nervous and quite frankly if you don't know what your doing.......leave it alone. Ms. Garcia I've known for over 30 yrs and I fully trust her. Next time taxes keep you up at night....think of this office and enjoy a restful night. Thank you Ms. Garcia read more

Janice Chen is AMAZING! Very Professional. Very thorough. An excellent experience from start to finish. If you need your taxes done RIGHT, go see Janice. read more

I have been a client of H & R Block for the past 5 years. I can't say enough about their great service. Professional and accurate. The staff is warm and caring and their manager Lisa Garcia is absolutely wonderful. They make tax season EASY!! read more

This is a top notch group of individuals who get the job done. My tax situation was a mess - having not filed for past three years. The stress and frustratuon of trying to do my own taxes was so bad that I ended up not doing them at all. Several letters from the IRS later I finally turned to the pros to help me. I wish I would have come to HRBlock sooner. They folks at HRBlock were friendly and put me at ease right away. I left there completely satisfied and relieved. Thank you H R Block. You all are my hero. I will be back next year and all the years to follow. read more

I have been using Minh Tran at the H&R block office on Hawthorne Blvd in Torrance to do my taxes for at least 10 years now. She has always done a great job. By a great job, I mean she is professional, knowledgeable and friendly. She exhausts all possible questions to ensure the most refund or in some cases, the least amount of tax owed. This year I have been unemployed. Minh and her manager, Richard Tippet were especially helpful in that they made it easy for me to file under difficult circumstances. To all the women who are on their own, you should contact Minh. And to all those, who fidget and procrastinate around tax season, contact Minh Tran. Thank you, Minh. See you next year. read more

The people who work at this location are rude and disrespectful. I suggest going elsewhere for their services. The owner of this store has a temper and yells at potential clients and other people in the area. read more

Thank you Mr. Williams for taking time to help me!

I have used this branch in the past few years, and I'm always happy with their professional service. Last year I needed to to get all copies of my tax returns when I relocated to different country, they scanned and fax them to me right away. That was so helpful also. I highly recommend this branch. Thank you Lisa! read more

Absolutely horrible service and deserve no stars at all. So-called knowledgeable tax professionals could not explain anything about my taxes. I owed the IRS and while I was paying them the IRS came after me for additional money. I had to go to H&R Block on 18537 Hawthorne Blvd for an explanation and neither the so-called tax expert or the so-called individual in charge could justify why the IRS was demanding additional money from me. She acted as if she was going to call the IRS to get to the bottom of it but all she did was call some fake number then hung up the phone and said I owed the IRS more money but could not explain why. Just a whole bunch of fake tax preparers that got the job through some ridiculous online training. The so-called tax professionals don't even know anything about the IRS so in this case they should not attempt to do taxes especially since they cannot explain anything on the taxes. I recommend staying away from both offices in Hawthorne because they are terrible read more