we were so impressed with your agent Vivian Cao, Senior Tax Specialist. Vivian understood that I had made a mistake in preparation of our 2022 tax returns resulting in significant reassessment. without hesitation she identified my mistake and very quickly completed a redo on the 2022 return. resulting in a significant refund. Vivian quickly completed our 2023 returns ensuring we received every possible refund. I am sure we received significantly more refund dollars than if I tried to complete our returns my self. professional and knowledgeable Vivian is a valuable asset to the H & R team. we will certainly be back for our 2024 returns. Look forward to dealing with Vivian again. thank you so much. Thank you so much Vivian for the great service. read more