I came here in March because I went to my CPA, and her door was locked. I needed my taxes done that day. On a whim, I went to H&R Block because I'd gone last year while living in New York and had a good experience. Unfortunately, such was not the case this time.
The woman at the front desk was very nice. She set me up with someone to do my taxes, which is where it went downhill - it was clear that English was this woman's second language. I have no doubt she was a smart person who knew way more about tax law than me, but she couldn't understand half of what I was saying. I had to repeat and spell simple words for her multiple times.
There was no one else available to take care of me, so I asked her if I could just take my stuff and go. She got angry, and got her manager for me (who did speak English). I explained the situation, and she said I was fine to leave.
I'm sure she's wonderful at helping Spanish-speakers with taxes, and she was very nice. But H&R Block needs to make sure their employees can properly communicate with ANY client that walks through the door. read more
