Hello H&R Block customers my name is Josh and let me tell you a story of how horrible H&R Block treated me, a loyal customer of 22 years... SO I am an author and a traveler so I left Canada for five years to write my first book. How to Grow a Mask, so when I came back I went to my "Tax Specialist" the woman Tatiana who works at the H&R Block on the Drive in Vancouver. Misinformed me about my GST, and didn't talk to me about the Student Loans warning that came up on the screen from the CRA. At the end of the time together she then needed me to help with tech support as well as calling into the help desk line of H&R because she didn't now her own systems. SO 6 hours later and 640$ to file you would think that this was bad enough, however this is where H&R block really showed how they don't care about the customer after they get their money.... Well if I went home and called my student loans (the next thing on my list to get myself all caught up with everything) and while making arrangements with them, the lady on the line said "I hope you haven't filed your taxes your yet, because you should call us first and make arrangements so we don't take all of your refund." You would have thought that your "Tax Specialist" would have informed you of this... mine didn't... I was paying for the tax preparation with H&R by their new system called Pay with Refund. SO knowing that there may not be any money going into the account that they set up. I (because if am a good person) went into the office on the Drive, to inform them that they may not be receiving the payment. Because it was the right thing to do, while there Tatiana started to get worried that if would not come back to pay, when I informed her that I would not have come in today if I was planning on not paying H&R, remember I have loyalty to them for 22 years. Where she then said, "I hope not, because if you don't we will put u in collections" and in not so little words accusing me of trying to rip off H&R Block... So I walked away from the office. So I started to call in to the CRA to watch the process of my return, because when the refund was received I could apply to have half given back to me. The "Tax Specialist" during my preparation, Tatiana informed me that I was getting my GST rebates. So when I found out that because I was not living in the country that I did not qualify for the GST. I asked Tatiana while I was there about the GST and she informed me that I was going to get it, I believed her because she was my "Tax Specialist"... The next day I went back to the office (4th time now) to complain and show how I was not happy about paying over 600 dollars for them to do my tax preparations and have so many issues. The branch manager Keith then told me that he understood my frustration and to call the head office. So I went home and did just that. after being on hold for 10 minutes I got through to a woman that took all my information and complaint, she informed me that a regional manager would call me in the next 1 or 2 days. I waited for the call.. After 3 days I decided to call back. I started to talk to this lady... and I was now starting to be really frustrated and annoyed by H&R block. I told her that I called a couple days ago and that I was to receive a call that I ever did. This just continued to add to my annoyance. After expressing my annoyance for H&R block, she got angry and hung up the phone. This did not make me happy not one bit... I did as all of you would I called right back.... And guess who picked up... yup the same lady... Without even giving my information again I asked for a manager, because the last CSR hung up on me. The lady on the line realized that it was the last call and she told me that there was no manager on then after realizing that it was the person who she hung up on, magically pulled a manager out of her.... hat. So this is the first time that I spoke to Gloria... She informed me that she would help me resolve this and that she would take care of me... so after listening to me and my complaint. She informed me that she would be passing the information on to the Regional Manager and the District manager. She promised me that they would call me that day, and if I had any problems to call her directly and she would be there to help. Well the evening came and went, the next early afternoon I decided to call Gloria back... the first call she was away from her desk, so I left my name number and reference number. The CSR told me that she would call right back... Almost 2 hours passed so I called again the next CSR told me "she isn't here, I just got back from lunch and I don't know where anyone is at the moment" (very professional) so again I left my details... there is more to this story of lack of customer service but its to long for yelp... read more