This comment is pertinent to the HR Block office at 617 Harrisville Road, run by Tracy Bunner. It sounds like some have had bad experiences with the North Ogden Office. Tracy misfiled our taxes in 2015 and 16 under the wrong Tax ID number. We had two returns, a trust and our personal returns to have prepared. I trusted her to know what to do, especially with the trust account. I trusted her "expertise". Boy, did I make a mistake! I didn't find out until this April, 2017, when I found out the Utah Tax Commission had no record of any trust returns filed in our name in either 2015 or 2016. I called the tax commission several times to ask why we had not received our refund for tax year 2016 and each time they could not find any evidence of any refund for 2016. To make a long story short, after some investigation, this April 2017 the tax commission notified us that the tax preparer misfiled our 2015 and 2016 returns under mine and my spouse's social security numbers instead of the trust account tax ID number as she should have. As a result, in 2016 we received a tax refund, for tax year 2015, we were not supposed to have because Tracy misfiled our returns under the wrong tax ID number. As a result, because of her mistake, we will have to reimburse the state for the erroneous 2015 state tax refund. Basically, Tracy told me it is my tough luck for cashing the erroneous refund check and that I'm on my own. She was rude, beligerant and uncooperative and refuses to reimburse me for her filing mistake. Neither she nor the central HR Block Headquarters in Kansas City, Missouri, will reimburse us the $2160.00 we owe the state because of Tracy's screw up. I have had to file a complaint with HR Block company headquarters and have another HR Block tax prep specialist reprocess our tax returns. Tracy's office has a Better Business Bureau complaint coming too. What a hassle! And who knows if we will get reimbursement for our tax preparation "specialist's" stupid mistake!
Additional: May 30, 2017: I called the HR Block headquarters complaints department to follow up on my complaint about Tracy Bunner's tax filing mistake and the refund in error. The complaints says Tracy refuses to pay the money she owes me for the $2561.00 the state paid me in error because of her tax filing mistake. The HR Block headquarters refuses to reimburse me for the mistake their tax preparer made. read more