Less than helpful consultation. Questions were answered with some variation of "you can go to the IRS website and read their FAQ or do the worksheets." That's exactly why I was there; I'd done the worksheets and wanted a professional to check my work and validate my future plans. Looks like I'll be going to an actual tax professional. read more

Made an appointment online in which the system gave me Cedrick (I don't believe that's his home store). Cedrick was awesome! Explained to me the best way to file, given the slight complexity, he took my information/paperwork and worked my return through the week making my visits there nice and easy. Cedrick also showed compassion towards my situation and the military by finding me the best possible price to work my return and was friendly and competent the entire way. Can't ask for much more than that. Thank you Cedrick! read more

worst customer service experience ever. I filed online and had questions cause it had taken almost 8 weeks for any feedback. The office staff had no idea how to help me, kept saying "i don't know how to help you". I asked can I just re-file now, the lady said she was too busy didn't even want to help me (mind you she moved at the pace of a turtle, i had to HELP HER find buttons on the computer). The staff even at one point laughed at me and scoffed. I have never been so insulted. Will never come back here again. read more

Recently attempted to have my taxes done here. Dropped my paperwork off on a Friday. Heard nothing for an entre week, about my paperwork. So I call the store and the first lady I talked to claimed I had the wrong store and no record of my paperwork. I called back a little latter after confirming it was the correct location. Finially heard from my agent (who also sounded extremly incompetent). Attempted to come in today but could not be seen until well past 3:00 even though it was completely dead in there. Looks like I'm going back to Jackson Hewitt/Turbo Tax. Don't know about anyone else but I'm not gonna deal with a location this incomptent. read more