Not only the Monument office, but the entire organization has become so inept that I am convinced one will never get an accurate return. After getting notice from the IRS there was a mistake on our return, I called the local Block office. Was automatically transferred to another office where they didn't have any of our records. The agent said, "Just pay the penalty." I told her I wanted to know why there was a mistake and penalty. Asked about the Monument office. Closed for the season -- although they claim to be open year-round. I called the 800 number. They gave me a run-around for a good 20 minutes before hanging up on me. Tried the web site. More run around and blind alleys.
I've been using Block for several years without a problem, but it seems they've gone completely off the rails. Never again. read more