I had made an appointment for both my brother and myself with the H&R Block Office in the Massapequa Westfield Mall Office a week in advance for a 3/13/20 at 1pm I was suppose to see a preparer named Don. I've been going to this place for the past few years but never again!
I walked in at 12:45 and the office was empty and told them my brother and I were there and was told someone will be with you in a moment. Just then a couple walked in and said to the same person that their appointment was for 2pm right in front of me but wanted to change it for an earlier time since their there now. She went to check and came back out after checking and escorted them to Don which was my scheduled 1:pm preparer.
Then she went back and told him I was waiting when I questioned her about this and he had the wrong customer at his desk. His reply was well that I didn't have a 1pm appointment and I can take the 2pm slot like I was lying! At hearing him say that I said out loud Check your schedule I have the 1:pm slot! Another preparer came out and asked if it would be alright for her to do my taxes, sure why not. Right! WRONG! As we sat at her desk and was getting my tax statements ready she starts answering the phone asking me to wait. Now can H&R explain to me how a tax preparer is suppose to concentrate on my taxes and answer the phones at the same time? I was more then alittle annoyed by now and told her forget it I'll make another appointment. Then sat and waited for my brothers taxes to be finished to drive him home. She came back three times and asked if I was sure. First time I told her I'll make another appointment, second time I told her now I'm going to find another tax office H&R isn't the only tax preparering office because I already said I was going to make another appointment, third time she came out and asked me I told her look I told you twice already now get away from me and drop it.
Now I can hear Don asking the couple which Don slid into my scheduled slot if they can wait and let him do mine first, mind you he was already half into their taxes. Can H&R Block explain to me how is a preparer going to stop doing someone's taxes when he's already 15/20 minutes into doing them and do mine! I said out loud forget it I'm going to make an appointment with another company!
They had me so annoyed by now that I called H&R Block's customer care dept right there and explained what happened and they took a report and gave me a case number.
When my brothers taxes were done he came out and told me the woman who was doing his taxes was listening the whole time and kept telling him that Don and the other woman were wrong and from the beginning Don should have corrected himself and have done my taxes first since the couples original appointment was for 2pm and mine was for 1pm. So it was like taking a walk-in over a scheduled appointment.
This is the worst H&R Block Office when it comes to customers and how their treated! In my opinion the tax preparers in this particular office are not professional at all and I will check back with H&R Block in a week with my case number to see how this matter was handled if I don't hear back from them as they promised. read more