Gabriella is fantastic! She went through my wife and I's taxes, mine being 1099 and Schedule C, and my wife has a W2. Mine took a while to go through but she was thorough and detailed with everything, explaining any questions I had and didn't know I had. Will be coming back next year as the process was great! read more

Janelle at this location is the greatest. I have been going to her for the last 8 years best customer service. Never had a problem. Always great read more

Ms. Tu is awesome. We have been going to her for years now. We enjoy her company as well as the fact she does our taxes, helps us make more back by asking us great questions. She gives great advice. read more

I called to figure out where my tax return was because my app is telling me my state has yet to be e filed and had to be on hold twice just to be asked "who are you" by some ghetto dude named John acting like a pizza boy who's sick of his job.If I was yall I would go to a nicer location, my tax specialist before was more pleasant and actually got work done. These guys are lazy and have horrible attitudes. I'm entitled to asking why my return has yet to be sent when they took there money already. If I could give the 0 stars it still would be too high. read more

I liked Crystal's patient spirit when she was there. My present filer wants to treat me like an ignorant child of hers. Ooh, if it wasn't so close to the deadline, I'd walk out and into another tax preparer's office. I originally came to H&R Block for the convenience of scheduling, location, and all the assurities. Well, you have to pay for those a$$urities! After this year's treatment and a misfiling on my Mom's taxes, I'm taking our business elsewhere. read more

I made an appointment to see someone about my tax return. When I walked in, very loudly I might add, no one was there to greet me. Instead I had to sit and wait for 15 minutes for someone to notice. And the people noticed only because they walked into their job late with no intention of hurrying up for me. When I finally grabbed someone's attention they were able to sign me in and the guy I was assigned to, William Legg, was also late. When I finally sat down with him, he asked what school I graduated from. When I told him he scoffed and said how ugly my school was and how dirty the area was. It was completely insulting and he had no right. Doesn't he understand tact? So why 2 stars? I will not give more because the only thing I enjoyed was that the guy did his job in the end. Why should I give 3 or 4 stars when all he did was what he is paid for. I give stars based on my experience. And this experience was horrendous. I will never go there again. read more

I got a nice letter from the IRS saying I needed to submit a 8923 since I claimed the premium tax credit (making my Affordable Healthcare Act plan somewhat affordable). Evidently the agent from their office off of Paramount and Del Amo filled out the info (after my second visit when I had to file an amended return) but it wasn't submitted. Since H&R Block had all my information on file and I didn't want to fill out the form by hand (besides, they can machine generate it and make it look all spiffy) I came back for a third time. Well, third time's a charm. I got a class later in the day after I made my appointment; they had to change the location since their Paramount/Del Amo office is only open during "peak season". At least they were nice enough to schedule me for 6:30pm (I can't miss work because my security company has a hard time finding someone to cover your shift). me with Debroah Rodes, who dutifully pulled my file, had a 8-minute conversion while she worked on my file and discovered that the other agent did in fact complete the form, but simply didn't submit it. In all my 30+years of filing Federal and State taxes, I've NEVER had an audit or receive any notice from the IRS....I guess we can thank a somewhat inept (or new) agent and the logicistal nightmare that is Obamacare. Debroah printed out my form and I was out in about 10 minutes. Went a couple doors down to the UPS Store and mailed my info via certified mail. read more

Grrrrrrr....i hate tax :( but i love social programs :) Usually I cut the tax man out of the picture and do my own taxes online using hr block website. Usually I pay a fee ranging from $40-60 Usually I get back lots of $$$$ for myself Not this time.....this time I owed big time....so I figured the tax man can fix it....back in the middle went the tax man. All in All I like the service, the facility, the attention that I got from hr block. As a business I think this place did a good job and they did help me go from oweing big money to getting back a little something something. Only problem is they charged me big $$$$ in fees to file and im not talking the $40-60 I norrmally pay the online program. Because of this I have to rip 1 star away. They shoulf have told me they can help me if I gave up much of what they help me get. Grrrrrrrr....I hate tax...and fees. read more

A shout out to Aurora who helped my daughter out during a very difficult and frustrating time filing her taxes. Thank you for all your help and patiences. read more

Absolute complete thief's ! H&R Block will take 90%. Of what is owed to you !!! I went to an independent tax man this year with the same job same income as last year when I went to H&R CROOKS and I received 5 times , literally 5 times more than what I received going through H&R ... BE WARNED THESE PEOPLE ARE CROOKS ! DO NOT DO YOUR TAXES WITH H&R BLOCK ! read more

Janelle Tu is smart, knowledgeable, patient, and very personable. We have been going to her for a few years now. Our daughter gets her taxes done with her as well. We have had some complicated years and some not so difficult ones. Thank you. We appreciate you! Each time the outcome was fair and we always leave smiling! And hungry too, because we have usually talked about wonderful food! read more

I initially went to this location years ago because a friend of mine worked here and was able to help. Ever since I have been getting non stop calls. (He no longer works there so I go elsewhere.) now that tax season is coming up I have gotten calls on a DAILY basis. I have blocked the number and they still call me from other numbers. So I finally called them back today after receiving many calls one after another from a woman named "Selina?" Or someone with a name that sounded similar. To ask if I could please be off the call list and stop because it's driving me crazy. The woman said "ma'am I won't be wasting my time on rude clients to get them back" which is great because I don't want call backs anyhow, so I asked to speak to a manager because she refused to take me off of the list. Then she said she is the manager, and I asked if there were any others or corporate I would call. So overall she said no, and I decided To make this public because the service provided is incessant, rude, and unprofessional. read more

Veterans....please be aware. You can get taxes done for free thru aarp. After paying 1/3 of my return to H&R Block for processing I found out Veterans can have the service done for free at other places. This location charges double the American average. I was stuck paying what I did to H&R Block but found out later they missed $ 500 in refunds. Very questionable. read more

I'm a fan of this H&R Block office. They are always nice to me and my wife. I don't have the time to do my taxes nor do I want too (1099s, Schedule Ds, REITs, REMICS, K1s etc.). I understand that peoples time and expertise cost money so if you are not ready to pay for it, then get ready to burn 8+ hours of your life (even for an easier return I would imagine) and risk doing something wrong even after that. The tax pro I work with is Dixon Spain (that's not a stage name!) but also have worked with Janelle Tu. read more

Probably the best experience I've ever had at a tax prep place ever! True professionals working here! I Highly recommended to anyone.