I have been coming to this particular H&R Block for 20 years. I've always dealt with Jacqueline Henderson when it comes to getting my taxes done. She takes a personal interest in all of her clients. I do not even know if I should say client, more like family. This year Jacqueline and her assistant Fabian A. Guinazu helped me out this year when I needed it the most. The both worked feverishly with me to get my taxes done. I can honestly say, once they accomplished this task, I had peace of mind and no more worries. I recommend her everyday of the week and twice on Sunday to complete my taxes. read more

Kemyni was amazing and kind lady at the front desk. What I thought was going to be complicated he made it so easy. Double check and personally wanted to make everything was excepted! definitely looking forward to going back next year. God bless. read more

Wonderful experience here! Welcoming and friendly staff from entering. Very professional and helpful. I came in for a walk in as it was a convenient location for me. I'm glad they were able to fit me in their busy schedule today. I noticed the office is very diverse from the business cards they had displayed, they have a lot of bilingual speakers which I think is awesome at this branch. It looked like Spanish, Arabic, Thai maybe. I was able to recieve tax services from Mariam Nashed. She did a great job helping me prepare my tax information. She did a thorough job in making sure everything was correct. I also met with Mattie Moore she was able to provide great teamwork to help Mariam and I. Mariam gave me an organized folder with my tax information on my way out and thanked me for coming in. I was able to also able to meet with the nice manager who introduced herself to me. I would definitely recommend this branch for tax preparation services. See Mariam Nashed, all very friendly employees read more

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Jacqueline was so awesome.. there's no doubt about it. I was on a tight schedule, a lot of tax services are irresponsible.. but here I was met with etiquette and great customer service. I waited no less than 5 minutes and she took great care of me. I can tell how much she values the people who walk into H&R Block and how she executes our time was effectively done! She walks you through on everything, leaving no crumbs, allows you to ask questions... makes it so hospitable! Literally walked me out as well, and felt like I was staying at a 5-star hotel. Will return next year! Way to go Jacqueline and the whole team!!! You guys rock! read more

Great Servce at H&R Block Hawthorne. The minute I walked in the service was great! Teresa is excellent, and Taina, the manager, provided a great service! Thank you to that team! Go and have them do your taxes! read more

This might be the last time I do my taxes at this location, they charged me $204.50, the last few years it was only about $84-$100 but $200 just doesn't make much sense. So if you're planning on doing your taxes at this location ask how much before they start your paperwork. Update: 03/21/2020 Once again I'm giving this location a one star review. I made an appointment a day ago for 2pm was told that they would be open. I arrive 10 minutes before my appointment and notice that they're closed, so I decide to wait. I waited 15 minutes after 2pm and nobody showed up, not even a courtesy phone call to tell me they were going to be close. I called and only received a machine with menus. This might be the first time I give a location two bad reviews. read more

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Literally avoid this damn place at all costs!!! Newbie kimye or whatever screwed over my bf because he literally had no idea what he was doing, had no damn idea where he literally left half the tax forms, no idea why his tax couldn't be completed and it was because he SCREWED UP!!! Now awaiting a penalty from IRS because of another mistake he made that irs had to tell about :) read more

100% satisfied! Taina and Rash were the best! They even stayed late to make sure I got everything done. The whole team was accommodating from the start. I ended up at the wrong location, but they were able to move my appointment so that I was able to be helped. I appreciated the way Taina kept making sure the process was going smoothly. They helped me with a more complex year, and made it simple. I will definitely be making an appointment there from the start next year! read more

Theresa did my taxes and the process was no longer then 15 min. The front desk lady was so nice and sweet and was just smiling the whole time and she made me smile so great job ladies excellence service read more

We have been coming to the same branch for years and every year our tax preparer Teresa Quesada has consistently been quick and efficient. We book our appointments a year in advance because we wouldn't want anyone else! Thank you Teresa read more

We have been getting our taxes done at this branch for the last 3 years and our tax lady, Leonor Marroquin, is the best. We value her expertise and professionalism so much. It is rare to find someone who is not only an extremely knowledgeable tax accountant but also someone so kind and personable. Leonor has all of these wonderful traits and we cannot speak highly enough about her. Tax time is stressful but she makes the process simple and easy. This branch is really clean and freshly painted. The manager, Jackie, is very sweet and took the time to greet us and made sure we were having a good experience. They say that death and taxes are two things in life that are inevitable, and going to see Leonor to get help with our taxes makes life so much easier! We can't sing her praises enough. Highly recommend this office and especially Leonor!! :) read more

I honestly this my 4th year filing taxes and I I honestly feel like the job wasnt done right. I made more this year than last year but my refund was less than last year and my fee was to high. I honestly reccomend independent tax agents. read more

Just wanted to say that Leonor Marroquin senior Tax Analyst at 12901 Hawthorne ca 90250 location did our tax preparation this year . I was deeply impressed with her skills, approach and knowledge. Her level of communication in providing context in the tax preparation process was exceptional and her overall cadence of how she walks you through the process is quite artful, professional and masterful. Would recommend her to anyone. She is smart, thorough, warm and friendly. We will be back again next year to see Leonor ! read more

This is the best place to get your taxes done. The Office Manager Jaqueline runs the place with great customer service. They make you feel secure. This is the 3rd year I come to this location since my moving back from Bakersfield. Teresa is very friendly and makes the yearly process easy. She is fluent in English and Spanish. I will recommend this place for anyone that wants a secure place to get your Max return without any red flags. They are 100% legit and friendly makes this dreading yearly process a lot easier. read more

As soon as I walked in I was helped by a lovely receptionist, she was very welcoming and polite. My family and I waited for about 5 minutes for our tax professional. I felt safe (given the pandemic) and I felt very satisfied with the service that we received. Mrs. Marroquin was extremely helpful, honest but above all, she made sure my family was taken cared for. Will definitely come back next year!! Thank you ladies!!! read more

I was very disappointed on how much they charged me for a simple tax return. Will not be returning to this business. I would recommend you check other tax services around the area the fees here are not worth it. read more

H&R Block has some of the best customer service around. The discounts and hospitality they provide are worth the cost. Ask for Jackie she's the best! read more

5 stars for costumer service. Laura was great. Kind, patience, quick and understanding. Thank you!

Marta was very nice and professional. She answered all of my questions precisely, and was patient with me as I retrieved the tax information she needed to help me file my taxes. IF YOU NEED PROFESSIONAL TAX ASSISTANT, MARTA IS THE PERSON YOU WANT TO GO SEE! read more

After being a customer for 5 years doing my taxes at h&r block I will NEVER!!!! I MEAN NEVER do my taxes here again. I do my business and personal taxes here. Theresa Questa my tax preparer is absolutely amazing. But this year there was a girl named Mar'tia working the front desk. She was extremely pleasant with everyone that visited the office except me. I went there over a course of 2 days to finish my taxes and spent several hours both days. She had a VERY NASTY ATTITUDE WITH ME. And she kept walking by Theresa's desk making weird comments and Theresa seemed to have no clue what she was talking about. It totally seemed like they were aimed towards me. I mean it was like she had a personal issue with me. I don't know her from a can of paint so, maybe she was just jealous but, she should still know how to conduct herself at work regardless of whatever problems she obviously has with herself. I called the office to complain the lady apologized and said the manager would call. I called again. Was told I'd get a call. No call. So since you guys don't care how a long term customer was being treated and no one cared about my complaint. Buy buy. And I'm taking my parents and 4 siblings with me. read more

Ronald Bruce was so knowledgeable and friendly. He made my taxes painless and was so helpful with all my questions. I will denfintly be back to H&R Block if only to work with Mr.Bruce again. 5 Stars. read more

I worked with Teresa Quezada and her service was exceptional. She gave me an accurate estimate without the computer initially and explained all of the exemptions and credits I was eligible for. She also explained the best way for me to approach next year's taxes and how future acts would benefit me. I will be coming here again next year! read more

The worst customer service ever. Made an appointment online for the June 27 and lost my appointment they make me another appointment for today June 30 no one in the office told me that I miss my Tuesday appointment never got a confirmation. Got a confirmation on the 28th for todaysappointment nobody in the office called customer service said my appointment was in Torrance never again read more

I had a very non-standard tax situation this year, and I was somewhat concerned about taking it to what is kind of a high street store, but I've used H&R Block's online software before, and found it to be good. I went into the Hawthorne office to explain my convoluted situation in person and the tax specialist at the Hawthorne office really went out of her way, and put in a lot of extra time and effort to get to the bottom of it. I felt very well taken care of, which just gives you that welcome bit of comfort and confidence at tax time, right? read more