I called when everything with covid 19 started happening and I had so many questions and they were close. Farley M. did my taxes before and he's very helpful. He was sweet on the phone and I can't come in to sign my taxes but he explained everything to me and listened to all my questions and i'm very thankful. I still have to go in to do my taxes because the signature required to mail them to me but based on my recent and prior experiences I recommend him!:) read more

Terrible.They do not know what they are doing, rude. Hacks!!!! Charged $400 for 30 minutes of work. Stupid ignorant people. They didn't know there is $10 000 exception for ira withdrawals for first time home buyers. Cost me $3500 in extra fee Daisy is horrible read more

The worst customer service , ever and i mean ever! The customer service person who you call from the website number , this woman has the worst communication in the world . She should be working at the welfare office not at a H&R block, needs anger management. This is the person who H&R block has representing them . Where is customer control in this company. read more

H and B block. You broke my tax cherry. This review is mostly based on Grace Kim who was handling my taxes, which I will highly recommend (and say Borrah J brought you there so I can get a chance to win $25 gift card *cough shameless self promo*) I made an appointment online, I came in in person to see how the pros do it as opposed to the online free 1040EZ, and the receptionist was friendly and greeted and checked me in, and when I met Grace, I had a good feeling about her since the client she was finishing up was all "i can tell im in good hands!" Grace was super informational, and cool, and really honest (like my good friend nicole stated about her pro at h & r block, too :) ) But she was more than that...she was teaching me so much about what to do with my money in the future, and dealing with finances and gave me so much to think about for someone young, and starting out. read more

I'm not going to complain about the price like these other morons. You should know what you're paying for with H&R Block. If you're going there with anything other than a simple tax return, you, sir or madam, are a person of inferior intellect. For example, one reviewer had charitable deductions and also owed back taxes and was upset the Block employee couldn't answer all his questions. GO TO A CPA OR A LAWYER if that is the situation, genius! It's going to be overpriced, assembly line and convenient. I will complain about the Office Manager. She has zero personality and zero customer service skills. I had a small issue to which she needed to attend. After a very significant amount of time, she finally deigned to come to the front and address the issue. While she was conferring at the front counter with other employees about the problem, she acted as if I wasn't there. I didn't even get a perfunctory "sorry" from her. Perhaps I am just as stupid as the people I mentioned at the start of this review. I felt like a schmuck after coming to H&R Block for 15+ years and giving them hundreds of dollars in tax preparation fees. read more

If you are planning on getting your taxes done now and in the future, you need to ask for Cheryl. She was the very best we have ever had. We had some concerns and issues with our previous year's taxes and Cheryl listened to us and explained to us what happened, and made sure that it didn't happen again. Cheryl took the time to learn about me and my wife and help us get the best deal. She took the time to review our previous returns to see if she could maximize our return. We will always use Cheryl and you should too. read more

Always dealing with hole in the wall tax guys has come to an end with me. I went to H&R Block and their customer service was amazing and educational for a person who doesn't know a think about how taxes work. I worked with John Del Valle and was treated like royalty and helped me understand what I was earning and paying for. Highly recommend this place if you like good customer service and great pricing Thanks you guys!! read more

Fantastic customer service and the staff are knowledgeable and up to date on current laws. We had previously gone to another tax preparer who had actually told my partner that she "reads too much" and became incredibly verbally aggressive and rude when we mentioned a new California law regarding domestic partnerships that he wasn't aware of. We left and went to H&R Block on a whim to see if they would be a bit more helpful. The staff immediately knew of the new law we were referring to and were able to take care of our problem. The staff is all very friendly, knowledgeable, and accommodating. read more

This was my first time using H&R and I couldn't be more pleased. I was attended by Sandy Harrison who is also the manager of the store. I am usually pretty anxious at this kind of event but Ms. Harrison put me at ease right away. She was very professional in every way and her staff treated me with the utmost courtesy with setting up the appointment and answering questions I had regarding the cost of the service, etc. If there were 10 stars to award, I would have gladly given 10 ! Thank you again Sandy for your excellent service. /s/Miguel Gomez read more

These people raise their prices every year! Last year after the third price increase I went somewhere else. Come to find out they offer a promo to clients who bring in their receipt from a somewhere else for the previous year. You get 50% off what you paid last year! I read the fine print, called in and was told that as long as I had a receipt from another tax place for last year I would qualify. Did they honor it once I got in and they completed all my paperwork? Nope!! They gave me a discount but not the 50% promised. Definitely false advertisement on their part. read more

I've had my taxes done before, at a super fancy accountant's office, where they overcharge you so much money, that honestly you're thinking "is there really a point?" I decided to go to H & R because I have a friend who recommended them. Parking was easy to find because the lot is huge, seriously huge, although you may get a little lost trying to find the door because they are in the middle of construction at the moment. I was warmly greeted by the receptionist and the professional assisting me. We sat down and got right to business. My professional, Melissa, was personable, intelligent and more importantly, honest. When it came to the H and R block "peace of mind" offer, she confided in me that there's not really a point unless I'm super worried about being audited by the IRS (not this year!). If we hadn't been gabbing so much about everyday things, I'm sure the appointment would have only taken 20 minutes or so - she's very efficient. After we were through going over all the documents, I was happy to find out I was receiving some money back from the government this year. Maybe Melissa is good luck or maybe I was just lucky this year, but either way, I recommend you come here and ask for her to do your taxes. Pricing is completely fair! read more

Can i give this place no stars!! horrible customer service.. ridiculous pricing!! ughh !!! never again! we have learned our lesson! im sticking to our regular tax guy! we went here because supposedly they look at all your info and try to get you the most money possible, however the lady just entered numbers in the computer, something I could've done and charged us almost 500 dollars to do taxes!!! read more

Horrible experience! Brought my Mom to do her taxes Not only was the agent confused and not prepared, he left the last digit off of her account number so that the IRS couldn't draw out the money she owed. After she was sent a penalty letter we went back to H and R to show them what happened and to have the penalty refunded to us. We had purchased their "no worries" guarantee. Well, it has been 5 months and MANY phone calls with no satisfaction. H and R Block does not stand behind their guarantee when this was so clearly their fault. I will never go back to H and R and I will tell as many people as I can about our unsatisfactory experience. read more

I have been going to H&R block for 20 years now, and using Melissa A. for the last 10 or so. I have been quite spacey this year and just realized how close to tax time it was. She was able to work me in to her schedule. I cannot say enough good things about her, for the past 10 years she has dealt with our financial ups and downs, and is always a pleasure to work with. We appreciate you Melissa! read more