H&R Block failed to submit our taxes on time. We were told by H&R Block that it was a problem on their end. So we had to pay the fine. They don't backup issues the quality of their work. Despite being a customer for over 15 years, we will never go back to H&R Black. By the looks of other reviews posted here, it doesn't look like we are the only ones not satisfied with their work. read more

We have used H&R Block for 12 years, specifically Conifer location for 5. Made appt, got confirmation email. 2 days later I get a VM telling me my appt has been cancelled because I didn't return calls and her other clients needed the appt time. I called because phones have a call log to tell them I've had no calls from them. The woman answering the phones was rude, so I said I'll just go somewhere else. She said ok and hung up. Don't recommend this office at all. read more

H&R Block - Tax Services Near Me - Conifer, Colorado

My husband and I filed our 2018 taxes here and the accountant we worked with FORGOT to input a W2. What does that mean? We got a tax return of about $2,000...and then a letter from the IRS a little while ago saying we owe them (you guessed it) right around $2,000. The W2 is right there in our tax summary folder from last year, but never got added to their system. Somehow. And what is H&R Block, with their 100% accuracy guarantee, going to do to make it right? They'll generously cover any interest accrued. Cool. Add to this the fact that the accountant we started working with this year lectured us for not keeping paper copies of all receipts and a literal paper ledger of our expenses (because she's "old school"), chastised us for being an hour late (we were 5 minutes early), and simply said that most of our questions about last year's mess were "above her paygrade." Please avoid this location and find a more competent person and/or software to do your taxes. Edit: H&R Block commented below that they'd like to help resolve this by sharing the phone number to their generic customer service line. Because what I REALLY want to do now is spend more of my time on the phone working through that automated system just to be told, again, that H&R Block is happy to cover the interest and fees generated by their mistake. I've filed a claim and at this point, the best case scenario is that I'll be refunded the money we paid them to file our taxes last year. read more

I usually do taxes myself and thought I would give H&R Block a chance just in case there was something I was missing. Guess what? My taxes that were completed by this organization were WRONG and I was audited by the state. Additionally, the communication from H&R Block was HORRIBLE while dealing with the situation. Penny was in no way helpful and after she told me she "took care it" (her own words) I was audited AGAIN. The whole point of me going here was to avoid any issues with the government. I suggest spending the astronomical fees to get your taxes done elsewhere. Heck, just do them yourself! read more

H&RBlock in Conifer has helped us with our taxes for 10 years. We had a mess and we were helped greatly without having to hire an accounting firm to fix it. This office worked to accommodate special situations and provided satisfactory solutions for us and the IRS. read more

I am extremely unhappy with the service I received getting my taxes done at the Conifer, Colorado location. I had to file my 2017 taxes for California and Colorado and wanted to go into an office to get my taxes done so they were done correctly. I normally do my taxes myself on turbo tax and will be continuing to use them from now on. I went into the conifer location being told that they would get everything done correctly. I had my W2's but had not yet received my 1095 C from my employers. I asked the tax professional who helped me to make sure that was not going to be a problem because I have had my taxes returned not approved in the past for not showing proof of health insurance which delayed my return by weeks. She looked at my W2s and said no it will be find it shows on your W2's that you had health insurance for 2017. Well I felt great knowing I was going to be getting my return soon. But a couple weeks later with no tax return, I got a letter from the IRS saying they needed the 1095 C! Two associates from the H&R Block location came to my employer a week before I filed my taxes and gave my work a tax talk. They also gave us coupons and expressed how they would be able to help us. I told them that I needed to file for California and Colorado and they suggested I came in to a location to get help filing. They also told me I would only be able to use one coupon they gave me at the tax talk. When I filed for my taxes I tried to use the coupon I was given in the tax talk I was unable to. The fee for filing for my taxes was $300. I felt completely mislead from when the associates came in and gave us the tax talk. If I had any idea I would be paying $300 to file for taxes I would have just done them myself! I would also like to think that if I was paying $300 to file my taxes, they should have been done correctly, I should have been told the correct information, and they should not have been sent back to me as not approved because I did not show proof of health insurance. It's been months and still no return. On 3/13 I went into the Conifer location to get help and to express how unhappy I was that I was given the incorrect information and that my taxes were returned. I spoke with one of the associates who came into my work, and he did remember me from the tax talk. He told me that no one made a mistake on my return and that I was just the lucky one the IRS chose to show proof of health insurance. I told him that I made sure to ask my tax consultant, that everything was going to be ok and I would still get my return without the 1095 C. But the tax consultant who helped me was wrong. I told him I was very unhappy with the service and would like the $300 fee back because my taxes were not done correctly. He told me he would reach out to his regional to see if that would be possible. I asked him to follow up with me after he spoke to the regional. The associate never followed up with me, leading me to think he never talked to his regional. I am very upset with the service I have received from H&R Block. I have been looking forward to my return for months, knowing I have bills that I would like to pay with my return. But its 3/27/18 and I still have no return. I will never use H&R block again. read more