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    H&R Block

    1.5 (6 reviews)
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    Updated 1 month ago

    Services - H&R Block

    Accountants

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    2 More Services

    Audit and conflict resolution support

    Tax planning

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    First Class Tax Preparation - Don't stress over your taxes, that is what we are here for.

    First Class Tax Preparation

    (1 review)

    I live on limited retirement and normally don't have to file, but unusual circumstances meant I…read morewould need to file one more return. I really tried to find a trustworthy tax preparer in the fall of 2021. I contacted Brandi Waller at First Class Tax Preparation, and she agreed to call me after the first of the year to prepare my tax return. But I got tired of waiting and called her. Thus began a six week tug of war, marked by multiple imaginative excuses and many empty promises from her, to get my tax returns filed. Right up front I checked her credentials on Zoom while we were doing the returns. That looked OK. And she did have a PTIN. But after she dropped the ball so many times I also checked the organization of tax professionals she listed on her website, and she was not there. Now I see that she has a C minus at Better Business Bureau, with two complaints since I chose her, one still unresolved. In addition, Thervo, who supposedly gave FCTP a good rating, is apparently a scam. Then in August 2022 I got a HUGE bill from IRS. It said there was a miscalculation on my return. I contacted Brandi and for four weeks now, I have patiently endured more excuses and unfulfilled promises. Since it was her mistakes that triggered the bill (per IRS), I thought she would correct it. Nope. She totally ghosted me. No form of communication I send gets ANY response from her or anyone at FCTP. I am working directly with the IRS now, and can also get help from LITC if I need it. This is a very nerve-racking and scary situation to me. I believe there are laws requiring that the original tax preparer file the corrected returns, but I am not sure how to go about dealing with that yet. Meanwhile what I can do is warn any of you who is reading this to choose a different tax preparer. Brandi has experience in marketing and can design a convincing website. That is misleading. Don't be fooled by the Senior discount. It will cost you so much stress, time, and possibly money, that you'll be the loser.

    From the owner: First Class Tax Preparation provides personal tax services, business tax services & notary services…read moreto the Denver, CO area.

    H&R Block - taxservices - Updated May 2026

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