I've used them off and on for taxes for the last few years. I like using local businesses because…read moreit's important to always put things back into the community, but I seem to have one or more complaints every year. As a traveler, I have to file in multiple states. I don't stay in one place for long so I need someone who understands multi-state filing processes without making me jump through hoops. They struggle here. If it's not that, it's how utterly inconvenient they make it to file through them. I'm paying $245, can you not make me work so hard to do it? This most recent tax year had me seeing a decent return. Because I travel so much it was understood they'd direct deposit for me as they've done in the past, except she didn't put my account number down so now I'm chasing my federal return in the mail. I'll still support local businesses, but it may be time for me to find a different place to handle my taxes.