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Services - H&J Roofing

Gutter cleaning

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Russell & Sons Gutter Services

Russell & Sons Gutter Services

(4 reviews)

This year I switched from the gutter service I had been using to Russell & Sons. I could not be…read moremore pleased. The two men that came to my house were polite and knowledgeable. They did a great job cleaning out my gutters and even took time to point out to me a couple things on the house that needed attention that were where I couldn't see them. I will only use these guys go forward. Exceleent work!

Update: he never apologized to me but will do so on a public forum. $400 is not a sufficient amount…read moreof compensation when I need to buy and install all new gutters again. The preference comment, one side was actually done correctly, but the other three were not, so the preference statement doesn't make any sense. Also, I'm the customer, it should be done by customer preference. States it was done to code but Knox County doesn't actually have any building codes. I don't feel safe having you back to my home after the way you spoke to me on the phone and I don't trust you as far as I can throw you given your treatment of me. How does someone run a business and yell and be disrespectful to a client when calling about an issue, then turn around and act differently online. Any issues that were encountered given I have an older home should have been addressed in the very beginning when you came out and gave an estimate. This is no way to run a business. Again, you only responded to my complaint after I posted publicly. I don't trust you to do any work on my home. We were going to hire you for the gutters for the lower part of the house and we were going to hire you yearly to clean out our gutters. You have lost repeat business due to how unprofessional and aggressive you were to me and how disagreeable you were to even hearing that there was an issue. You definitely hung up on me because you were angry and didn't make an attempt to call back. It took us years to save up the money for new gutters. You have no respect for other people's time, money, or property. I have been in tears over the whole ordeal. You also refused to send me the warranty but again, since I mentioned it in public, you decided to finally share it with my husband. I shouldn't have to go public in order for you to do the right thing by your customers.

H&J Roofing - roofing - Updated October 2026

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