Horrible service! And, that's saying something since I have a high threshold for incompetence. The…read morestaff was nice, but Dr. Narvel is a poor excuse for a doctor. I went to see him for results uncovered in an MRI where they found a small tumor in my neck. I also am having severe neck pain (unrelated to the tumor) with radiculopathy in the left arm and shoulder blade. He recommended getting a CT scan and was to put in the request with the James Cancer Center. One day passes, and I check in with the James. They never received the request. So, I had to call the doctor's office to see if they'd put in a request for the CT Scan. They claimed they did but would "fax the James" right away. Magically, the James had me in their system after that. Oh...hang in there...I've got more reasons why Narvel is useless... I get a notification in the mail from my insurance provider rejecting my claim for a CT Scan. This happens the day before the CT Scan. I couldn't skip the CT Scan, so decided to sort all the financials out after. So I called Narvel's office and left a voice message. In the answering message, the office threatens to push your call to the back of the line if you call sooner than 72 hours AFTER your initial call. So I waited. The radiology report for the CT scan came back and I can't make heads or tails of it. So, I waited...and waited...and waited. And, you're probably saying, "Why didn't you call him?" The thing is...I did. And, got NO return call. Apparently, their answering machine is for looks, because it clearly isn't there to serve the patients. Again, I call the doctor's office to get some closure on the insurance rejection and the CT radiology report. To which the phone rep at his office told me my insurance company needs to fax the request for the MRI report. Yet, Narvel's office is at fault! They should've filed this with the original CT Scan request. Next thing, shouldn't it be a priority for the doctor to get back to a patient in a timely fashion who has something that could be potentially cancerous??? Not to Narvel. He couldn't be bothered. I can't make sense of a radiology report nor am I going to Google my answers. When I called today about these issues, they wanted to know if I wanted to book an appointment. For what? So, Narvel can waste everyone's time some more. Now, here's the part that will make you see why I believe Narvel is a trash doctor. I went to him for the lump in my neck and for pain radiating down my arm (from an unrelated issue). This clown didn't think I'd review his medical records. He completely and totally filled in whatever he was feeling like at the moment because he claimed I was "having headaches" and "no radiculopathy." Really? Because I could swear I NEVER said anything about headaches since I don't get them. And, I also said my arm pain is greater than the neck pain due to nerve issues. If that's not radiculopathy, then what is it??? If you go to Narvel or have gone, I encourage you to review your medical records. It's abundantly clear he's not competent nor conscious enough to adhere to the Hippocratic Oath. Do NOT under any circumstances go to this clinic. You'll get better care elsewhere.

Westland family practice is my doctors office Dr. Narvel has been my doctor for years and I don't…read morefeel I cou!d find a better doctor he cares about your health he listens to your problems.I love this office all are very nice.

Good luck getting through to anyone on the phone. I have called at least a dozen times to…read morereschedule an appointment. Every time they answer, and immediately "Please hold" CLICK...disconnect, call back, same thing. This went on for 3 days. One of the times I interrupted the girl to try to explain the situation. She got very snappy, and put me on hold again without even listening. I visited their office one time. My next check up will be at a new office.

Though in my first appointment with Dr. Toohey, I was impressed and happy to have found her, things…read morehave gone down hill it seems. I had an 8:45 AM telehealth appointment for an important prescription refill that I need to function, but Dr. Toohey was over 10 minutes late, which I didn't mind as I know she is busy. But because of her delay, I had to start driving to work. When she finally joined, and despite me saying "One second I'm pulling over right now", she immediately said we couldn't proceed because I was driving, ignored me, and abruptly ended the call within 10 seconds of joining - with 0 patience or willing to listen or care. It was very hurtful. When I reached out via message to ask what just happened and that I am pulled over now and ready, she responded by terminating me as a patient via letter. Her attitude throughout was condescending, rude, and disrespectful. This is not how healthcare professionals should treat patients, and I would not recommend her to anyone seeking any shred of empathy or care from a provider.

Dr. Toohey was my first PCP since I was a little kid, and she has done a great job of making me…read morefeel comfortable and at ease when I come in for my Checkups. She wasn't in a rush to get me in and get me out, and took the time to get to know me and my medical history a bit before going into any sort of next steps and what not. I think I've found a solid PCP to go to for the foreseeable future.

I love Dr Davis I think he is a great doctor ! He cares about your health ! I am glad he is my…read moredoctor

I was promised a call back 2 times which never happened - I was lied to. The doctor (Davis)…read moremisdiagnosed my problem and prescribed the wrong medicine and referred me to the wrong doctor. THEN - They actually sent ME a letter telling ME not to come back!!! I Can Not recommend this doctor to Anyone!

I had Dr. Chen give me acupuncture about 5 years ago and it helped me so much. I am now looking to…read moremake another appointment for more relief. I had my surgery on my neck and his acupuncture helped me tremendously.

Have been a patient of Dr Chens for the past 19 years. For many of those years, they were for…read moreweekly acupuncture appts but also for general medical purposes. He is a very kind, compassionate, and intelligent man. My entire family sees him and has become an integral part of our lives.