I feel inclined to leave a review only because of all of the bad reviews on yelp. I have been with…read moreGunderson for 10 years and their routine care is top notch. Before moving to La Crosse I had lived around the US, lived with and without health insurance, been to free clinics, been part of HMOs, and have never received the care that I receive at Gundersen. For 20 years I have suffered from migraines (2-3 a week). I thought it was something I would have to live with as Kaiser healthcare and multiple other doctors and specialists only told me to avoid certain foods and take medicine when I felt them coming on. My first appointment at Gundersen resulted in a referral to the "Headache Clinic" who had a goal of a migraine free life for me. I never thought it was possible but they sent me to PT, worked on strategies to reduced my migraines and were available when I needed them. If not for an office visit then through a secure web chat. I am down to 1 or 2 a month and it is all because of Gundersen's Headache Clinic. Gundersen is the only hospital in town with cancer treatment available making it easy if you need it. Sure - Mayo is only an hour away but do you want to make that drive 3 x week when you need lifesaving treatment? Do you want a specialist? Gundersen is part of the WI hospital and you know what? They will consult with mayo doctors if they need to. There are good and bad things about any hospital/healthcare system but we are lucky to live in La Crosse where we have TWO 5* hospitals. You just can't go wrong.

A little empathy changes everything"? Absolute hypocritical garbage…read more ​Emplify Health / Gundersen in La Crosse loves to hide behind corporate slogans, but here is the ugly reality of how they actually operate: ​Security guards physically laid hands on and tackled a vulnerable, injured patient to the ground--my son. When you try to call patient experience or the complaints department to hold anyone accountable, staff members like Rachel and Paige stonewall you, and patient experience literally hangs up the second they hear a recording announcement. Then theyhide behind corporate slogans, but here is the ugly reality of how they actually operate: ​Security guards physically laid hands on and tackled a vulnerable, injured patient to the ground--my son. When you try to call patient experience or the complaints department to hold anyone accountable, staff members like Rachel and Paige stonewall you, and patient experience literally hangs up the second they hear a recording announcement. Then they hide behind red tape and loop-de-loop phone systems to dodge basic transparency and cross massive lines treating human beings like trash. ​You think you can stonewall families, use physical intimidation against patients, and operate in the dark? Transparency works both ways. People deserve to know what is really happening behind your doors. ​#EmplifyHealth #GundersenHealth #LaCrosseWI #Accountability #PatientRights

Yes, billing is an absolute nightmare. They incorrectly coded a routine screening (blood pressure…read moreand cholesterol), which my insurance (which is through Mayo) assured me should be covered. Three months later and 6 calls to billing and it's still not resolved. They told me not to pay my bill and they would get back to me in a couple weeks. No one has contacted me and now they are increasing my charges by adding late fees. They are completely incompetent. While my GP is okay, I wouldn't give the care any better rating. It's very hard to get an appointment with your doctor quickly even if it's for an urgent matter. And if you have any intention of seeking behavioral or mental health care with them- don't even bother. Mayo (and unfortunately much of the local community) are very backwards in their treatment of mental health issues. They alternatively make you feel like a freak, a criminal, or a failure. Their goal is to "solve" your problem in as short a time period as possible and move you along the conveyor belt. They are very happy to hand out medication though. It's also incredibly difficult to even get an appointment with a counselor. Frankly I stopped going altogether because the way my counselor treated me made me feel worse about myself. Better to spend the money on something useful. And last, they're pretty unprofessional. I've been called honey repeatedly by nurses, which I can handle when the nurse is matronly and unthreatening, but makes me extremely uncomfortable when it's a young man my age. Nurses have acted shocked when I tell them about pretty unshocking issues that I've come in for. Maybe in those instances I'm being overly critical, but I've also had several doctors tell me how bad their insurance was compared to mine and complain to me about how management works them. Awkward.

I have Interstitial cystitis and Endometriosis which have been diagnosed, verified by multiple…read moresurgeries, imaging available in my chart and multiple Dr.s. Due to the extreme amount of pain Interstitial Cystitis causes it's actually called painful bladder condition and the pain is comparable to end stage cancer. My goal was to discuss option for removing my bladder or having it resectioned. Dr. Susan Johnston PA at this location has the audacity to say that it was "anxiety" and that I should see a "therapist". As a female and someone that should understand pain to a degree I am so disappointed and disgusted that this is her actual "diagnosis". I have pain that feels like acid, flames, and a knife 24/7 and anyone that has IC knows it never stops. It's not "anxiety" it's an actual autoimmune disease that affects 4 to 12 million Americans. Please before you decide to schedule with this provider see anyone else. Don't allow her to belittle you and document that you have "anxiety". Rude, condescending, and unprofessional. You don't need to let someone else make you feel worse. I know I felt awful after hearing this. Warning to all!

I came in with a serious foot injury during an ATV accident on Labor day…read more I had 16 surgeries during my 39 day hospital stay. I would highly recommend this hospital to my family and friends.

Husband broke his arm. The upper bone was in half. They wrapped it, never xrayed to see if it was…read morelined up and told him it would heal, see you in 2 weeks. We left, went to his primary dr and she got him in to an orthopedic surgeon for surgery 2 days later. He needed a rod and 4 screws. Gunderson can blow wind. I will avoid going there forever.

Over charges for services! Greedy! We were from out of…read moretown, needed help with severe jaw pain and headache after flying in. Went to the ER and was seen by doctor who did not exam but just look into mouth. Stated she would write a prescription, took less than one minute and walked out. We received a bill for two charges, treatment and office visit (?) even though it was ER, $127.00 and $124.00 ($251.00 Total). Medicare paid for treatment after making an appeal, but refused to pay office visit thus sending us the bill for the office visit. Highway robbery! Only to write a prescription!!! Stay away from Mayo... they are very greedy!

Mayo is absolutely awful! Egregious billing and an absolutely awful surgeon. I will never…read morerecommend anyone go to Mayo. They are money hungry and could care less about surgical outcomes. People that have been wronged by any medical license holder needs to report it to your state medical board!

I went into the Urgent Care for a migraine headache that would not go away. I work in medical…read moremyself, neurology to be specific. I have had migraines intermittently since 1999, but really never felt the need to be seen by a doctor for it. They didn't get out of control until before this trip to urgent care in 2007 where I met Dr. Ben Johnson. HORRID! Dr. Johnson treated me like I was a drug seeker! I never asked for any narcotics and further more I don't like to use them. He acted like I had no idea what the definition of a migraine even was and because a doctor had not blessed me with this diagnosis than I just had a headache. He was a total a-hole. Next time I think I'll just ride it out and call a neurologist.

The Mayo Onalaska Clinic is a good place to go, more services than Holmen, and will take some same…read moreday walkin traffic as well. My doc in Holmen is great, but I am impressed with the Onalaska Clinic too.