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Guitar Center

2.7 (57 reviews)
Closed 11:00 am - 9:00 pm

Services - Guitar Center

Musical instruments and teachers

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Reviews With Photos

Paramus, New Jersey // Aerik Von
Aerik V.

In the age of overpriced guitar outlets Guitar World has affordable stuff for everyone...

Steph W.

Never knew about this location, decided to stop by and have a look around, they have a pretty good selection of instruments, and it usually gets pretty busy with people, overall, a good music store..

Inside the Acoustic Guitar show room that's temperature and humidity controlled
Jeannette L.

I'm surprised to see some of the low reviews here. I thought this was a good GC. My dude and I went to the Paramus location this Saturday. He played some of the bass, electric, and acoustic guitars. A friendly staff associate stopped by and asked if we needed anything; we said thanks but no it's ok. We didn't feel like their was a hard sales push, which is always nice. This location looks like it gets a lot of music lesson business here.

Rizwan A.

The staff especially, especially the drum guy, Mike N. was extremely helpful and so was the manager! I had recently visited the Totowa location in NJ and had a pretty lousy experience with the store manager. I feel generally speaking, most of these guitar centers are mismanaged and it's a total crapshoot. There is no consistency regarding customer service at most of these locations. I've been to many all over the country. I was lucky enough to have Mike's help this particular Thursday evening. He was totally helpful, available and did his job! Sad that doing your job has become a highlight rather than the norm. I would give this store 5 stars, but I'm taking one star away because of the corporate inconsistency at your nationwide stores in general. I guess you go to enough Guitar Center's and eventually you get lucky and meet a couple of nice blokes who totally make up for my last Totowa Guitar Center Experience! I didn't get the store manager's name, but Kudos and super grateful for your kindness and generosity in honoring a competitor's price! Cheers and Well Done, guys! As for Guitar Center, Corporate, get your shit together and again, that Totowa store needs some serious attention and 'RE-TRAINING'! ASAP!

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Kenneth T.

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Guitar Center

Thanks for your review!

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2 years ago

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4 years ago

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3 years ago

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1 year ago

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Guitar Center

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2 years ago

In general I'd say there are good folks and I've had positive experiences. Not pushy at all.

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Guitar Center

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3 years ago

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Beau L.

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4 years ago

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Ronald E.

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4 years ago

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8 years ago

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Beau L.

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Beau L.

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13 years ago

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7 years ago

Nice collection of guitars and other instruments. Cool workers very helpful. Loving my novation launchpad midi keyboard

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Ask the Community - Guitar Center

Review Highlights - Guitar Center

I had recently visited the Totowa location in NJ and had a pretty lousy experience with the store manager.

Mentioned in 2 reviews

Read more highlights

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Music & Arts

Music & Arts

(12 reviews)

$$

My son was cut by a razor blade left carelessly in his instrument case…read more My child's instrument was returned to us after being in the store's care for repairs. When he reached his hand into the case to get the mouthpiece, he encountered a loose razor blade. He was cut on his index finger and required first aid. The next day, his school nurse contacted me because the finger continued to bleed throughout the day causing discomfort and disruption. This incident was incredibly frightening, shocking, and confusing for our family. Unfortunately, the company's handling of this matter compounded the harm. When I contacted their Customer Support line immediately after this happened, the response was so flippant, I wondered whether this was a normal and common occurrence. Then I was contacted unexpectedly by Sedgwick, the company's claims administrator, hours before I'd even received any response from Music & Arts management taking responsibility for the harm. This made me feel as though the company viewed us first as a liability rather than a parent whose child was harmed by their carelessness. Despite the severity of the situation, it took nearly 48 hours for anyone at Music & Arts to provide written acknowledgment or take any accountability. When I did finally get a response accepting responsibility, the employee identified himself as the "Head of Stores" while having an entirely different title on the email signature and on Linkedin. His response was surface-level and lacking in humanity- clearly AI generated. Their email was boilerplate: it did not address the seriousness of the breach, provide meaningful investigative findings, or explain how they concluded the incident was accidental rather than intentional. It felt like they were trying to sweep this under the rug. Take your business anywhere else. We're going to Sweetwater.

Beyond awful! While renting is easy and they're happy to take your money, returning an instrument…read moreand canceling the contract is nearly impossible. They don't return emails and never answer the phone. I had to cancel through my credit card and stop payments. The value is nothing special either, as many places have similar or better prices. Rent from here at your own peril...

Guitar Center - musicalinstrumentsandteachers - Updated May 2026

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