I'm a senior citizen who has purchased many vehicles and this was by far the best experience I've had. Sean and GM and finance guy were professional and friendly. No pressure and I didn't have to spend hours at the dealership. The inventory was loaded with lots of options. I would highly recommend. read more

I had a deeply frustrating and costly experience with this dealership that I believe future buyers deserve to be warned about. At the time of sale, I was told the vehicle had a rebuilt title due to one minor accident. After the purchase, I learned that this was not accurate. The vehicle had actually been in multiple accidents, including damage to the frame. Based on this information, the vehicle never should have been represented as a minor rebuild, nor do I believe it should have been offered for sale in the condition it was in. In addition, I was explicitly told that the brakes were in good working condition. That also turned out to be false. Worst of all, after owning the car for only about three weeks, the engine completely failed, leaving the vehicle unusable. From that point forward, I made multiple good-faith attempts to contact the dealership by phone and message to address these serious issues. Every attempt was ignored. I never received a single response. The combination of misrepresentation, safety issues, mechanical failure, and total lack of communication afterward has left me with significant financial loss and no accountability from the dealer. I do not recommend doing business with this dealership under any circumstances. Buyers should proceed with extreme caution. read more

Full disclosure- I did not purchase a car from here. This place is a typical used car lot. Look closely at what you're buying. Pretty when it's sitting there but can definitely have some issues hidden under the surface. I'm sure they have some reliable cars, but they also bring in stuff they will sell as reliable without a clue. I found that out when I test drove an Acura that "needed nothing". read more

Anyone giving this place a bad review doesn't understand what "Buying As Is" means. This is a used car sales lot. any due diligence not done on your part to confirm the integrity of the vehicle is your own fault. With that being said, Julia was my sales rep. from start to finish she was communicative, friendly, professional and kind. If I could give her 6 stars, I would. She was amazing from start to finish and fulfilled every request I had. A shoutout to the management as well. The AC wasn't working on the car and I didn't want to take ownership until that was fixed. They had a compressor overnighted and repaired the AC all in one day. excellent service. I traded in my WRX to get back into the favorite car I've ever owned. A Mitsubishi Evolution X. The car is used, so it had some normal wear and tear. Nothing that isn't expected with a 13 year old vehicle. I would come back to this place any time. Again, know your vehicle and understand what "As is" means. Anything else in your fault. read more

GTX Auto Group - Mitsubishi Evo X GSR (2011) - Used Car Dealers Near Me - West Chester Township, Ohio

GTX grossly mis-represented the extended warranty. Car had significant malfunctions in the first year. Warranty provider managed to dodge them all. Told me to contact seller to cancel contract, that car would have to be inspected. GTX, when informed of my complaint, dud not return my calls. Car also had painted over rust which began to show itself with a year. read more

I was sold a car from GTX in April at a suspiciously good price. On July 8th the vehicle caught fire with me inside. Before purchase, I was given the CarFax report with zero accidents or damage reported on the vehicle. I come to find out from my insurance company that AutoCheck reported that the vehicle was "ANNOUNCED AT AUCTION" with SEVERE structural damage. By law, auctions must report this to the buyer (GTX). After speaking with three different employees at GTX including the GM, they still did not give me the name of the auction (which is easily accessible to dealer employees) where the car was purchased. Before anyone comments on the fact that it was a Tesla, the National Transportation Safety Board reported that for every 100,000 EV's sold, 25 catch on fire. For every 100,000 gas vehicles sold, 1530 catch on fire. I'm sure the Severe Damage punctured the battery casing. I wish I knew about that before purchase. GTX will probably claim ignorance but having family members that work for auctions and dealers, I'm pretty sure I know why GTX is hesitant to speak with me. Their prices might be lower than normal but there could be a good reason for that. You be the judge and DYOR. BUYERS BEWARE read more

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This dealership sold me a defective 2015 jeep grand Cherokee. The SUV needs a new motor, which they admitted to. I returned the vehicle to them on October 19, 2024 and they have re-listed it and are selling it for more than they sold it to me for. Do not shop here! read more

They uphold the used car salesman negative stereotype, beware. The lack of communication started after I inquired about a veteran discount. This was a out of state purchase so I was encouraged to use Lemon Squad, an inspection company, I'm now sure they were dealer friendly. When I brought up the inspection issues, I was assured by sales associate Steve and the sales manager Anthony that the issue were taken care of and even Cadillac gave it a 100% bill of good health. You can see one of the issues in pre ship photos that weren't given until after delivery. Not even a tank of gas thru the car and I'm getting codes. Extra 4k in repairs, still not finished. Need a new sub frame (2500$) A P0842 code, low transmission fluid pressure. A weak battery "Service stability link" with loud banging and grinding in the rear. Also, the steering wheel is making a horrible rubbing and fiction sound. Clearly, all of these issues should of been noticed. They won't answer my phone calls, so I had to use a different phone and inquire about a different car to get through. I know I'm screwed and nothing can be done but I'll be reporting them to the Better Business Bureau and will stop into the dealership soon enough. M and M Motors International Inspection results for Steve Bertini's 2010 Cadillac CTS Premium Hello Steve Bertini, Thanks for being a customer of M and M Motors International, a detailed report of your vehicle health for your 2010 Cadillac CTS Premium 3.6L 6Cyl GAS LLT Naturally Aspirated is below. Please review the inspection results of your vehicle. Vehicle Health Technician Concerns Wiper Blades Finding: All 3 Windshield Chips Finding: None provided Warning Lights On Finding: See vehicle diagnostics paper Cabin Air Filter Finding: None provided Air Filter Finding: None provided Drive belts Finding: None provided Water Pump Finding: Leaking from back of pump also needs washer bottle has hole Other Items Finding: Exhaust bolts are ready to break x 4 (four bolts washers and nuts ) Other Items Finding: throttle body needs service Front Brake Pads And Rotors Finding: Vibration on applying brakes rotors are burnt and pads are ok Rear Brake Pads And Rotors / Drums Finding: Brakes are new but just a warning vehicle was under coded due to rust Clean and Adjust Finding: Fuel lines are rusted Other Items Finding: Center muffler is rotted through Rear Axle Finding: Rear left Subframe mount busted Other Items Finding: Vibration Through the whole car I was driving on the highway Transmission mount it's in bad shape rear driveshaft Mounts Finding: Transmission mount bad rear Drive shaft buffer has large cracks Other Damage Finding: Transmission lines oil leak read more

I went to GTX AUTO GROUP in Hamilton, Ohio 3/28/23 after searching online for several weeks looking at Numerous cars and I seen a car on their website that really caught my eye. "T" was my salesman and he was the nicest guy! Him and John went over and above what ANY salesmen I have ever dealt with and got me a Great Deal on the 1st car I have bought since 2005. The sales mgr. John, finished up the deal and I left there feeling as though I had not only gotten a Great Deal on a car that I am so proud of but I was also so Thankful that I chose GTX AUTO GROUP b/c they not treated me like a customer but I felt as though they genuinely cared about me as a person and did Everything they could to get such a Great Deal for me. I will Highly recommend them to Anyone that's interested in buying a car. Great group of guys!!! read more

GTX Auto Group - My 1st car that I've bought since 2005 - Used Car Dealers Near Me - West Chester Township, Ohio

This place is a total lemon lot. buyer beware. set aside at least several thousand in repairs. they will not help you and if you try they will bad you from the premises and claim harassment read more

I checked out the car posted in the picture. A certified mechanic said to not buy it due to possible blown head gasket. I told the dealership but they appear to still be selling it. read more

GTX Auto Group - Car they're selling that possibly has a blown head gasket according to certified mechanic - Used Car Dealers Near Me - West Chester Township, Ohio

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Transparent pricing and food deals. Paul was our salesman and he was professional, followed up with us and was not pushy. We ended up choosing this dealer over the others because of the pricing and customer service!! read more

The Staff were very helpful and transparent about the car and it's history. They always kept us updated with work being done and finances. They didn't push any sales like some other dealerships in the city did. I would highly recommend this dealership to others who are looking for a nice used car in the area. read more

Bought a car that had been wrecked ( shame on me )but was assured that car was safe and been put through the vaunted " GTX Safety Checks"Long story short -A/C did not work on test drive. Told them if it was fixed and you can assure me the car is safe - I will buy it. They agreed. They then push AND pushed for the high pressured "Penn Warranty" was told " if anything goes bad it is covered. So I paid 14000 for a car on the lot marked 9500. Within 6 months air stops working again.( they fixed no leak - just put gas in it and told me it was fixed) And a brake line leaked all fluid out and brakes go to floor. So luckily we were not hurt in an accident and a 500.00 repair bill. And then the steering column would not turn AND the key would not come out. Another 400.00 bill. Warranty was useless in all events. Since the car was wrecked they say it was not the part that failed it was already damaged. Still gave GTX benefit of doubt. About 3 months later the front of the car falls apart on a short trip. I had it towed to a reputable garage and the trouble with the air conditioning was discovered. The a/c condenser was destroyed during the previous owner wreck. Not replaced by GTX. The front of the car failed because a bent and broken frame part was used after the accident and not replaced.There was no bracket holding the headlights in place. AND my personal favorite, the use of WOOD SCREWS to put it together. All this shoddy work was hidden under the shroud cover not seen unless taken apart. When the damaged frame part let go all of it fell apart. And yes, I have pictures and GTX has seen them. Repair cost for that was 5,000.00. So I have 20,000.00 in a car mark 9500.00 on the lot. Everything said here was told to GTX 3 times and each time no response. I was as nice as I could be and to this point said nothing outside those conversations with them. But the stonewalling and not so much as an acknowledgement of any liability is infuriating. They will have to put up with a low rating and a call to the attorney general's offices- which they ignored. read more

The salesman told me that the car I was interested in was being looked at by 10 other people. However, it was still for sale after being posted for 2 months (manual transmission). He did not like that I brought up the car being for sale for a long time. Also, the website has a scantily clothed woman posing with a car. This is very disrespectful toward women. read more

While Mr. Murphy sold me my car on paper, I was assisted prior to and following the endeavor by various other members of the GTX staff. At no point did I feel I was pressured unfairly relative to the amount of interest I displayed, which was important to me. I went in to check out an SUV I had seen on the website. Two weeks later, after I narrowly escaping the ploy of another dealership involving another of the same SUV, GTX allowed me to take the car to a mechanic of my choice for a pre-sale inspection, I made a down payment, and the online listing was no longer available. The place is sort of loosely-organized, and the shop guy told me (as he had the car lifted up at my request) that some parts were "new" which had, in fact, been replaced some time ago upon acquisition. However, the vehicles I saw were all reasonably clean and adequately-priced. Mine had no serious problems revealed by the outside inspection, and none have emerged since. Overall, my experience here was just fine. read more

Bought a car from this dealership and 2 weeks later the engine blew. Looks like the vehicle had some after market tune that was not a factory install. Reached out to the group multiple times and was led to believe they would do something to help. Nothing...even went in person. Avoid this dealership at all costs! read more

Paul gave some very lazy, half-hearted responses to a vehicle I inquired about. It was a salvage title car with severe rear end damage recorded on the CARFAX, so I was asking if they had it inspected, if they had maintenance records, if there was any frame damage. His responses were curt, lacked any professionalism, and lacked any proper use of English grammar. Me, living 5 states away, he told me to come over and get it inspected myself. Obviously, it wasn't going to happen until I had a hard price settled that would make it worth while to go look at the car I countered with a low offer (5k under), thinking he would negotiate with me and give me what they really want paid for the vehicle (2 - 3k under, probably), and instead the response was literally this: "sell price is the price" - all non-capitals and lack of any grammar included. Gotta say it's the weirdest and least professional interaction I've had with any dealer. It's clear they don't want to actually sell this hard to sell car due to the salvage title even though it's been on their lot for nearly 2 months. read more

Great quality vehicles, good prices and staff is very friendly and attentive.

We purchased a car from this auto group for our daughter who is a new driver. When test-driving the vehicle the check engine light came on and so we did not immediately purchase the car. The dealership (salesman Terrell Harris) called on our drive home and stated they ran diagnostics and determined the cause was an "EVAP" (Evaporative Emission Control System) sensor. While talking to him on the phone, we googled possible causes and told him we were concerned because this could indicate various problems, some more severe. We discussed this at length. The next day the dealership (salesman Terrell Harris) called and stated this was caused because the fuel cap was not tightened and the problem was resolved. He stated they drove the car and there was no longer an EVAP concern. We purchased the vehicle the following Monday and the check engine light had been turned off or reset. A day after bringing the vehicle home, the light came on again while driving the car. We took the car to our mechanic whom we could trust. They encourage people to bring the vehicle back to them if there is a problem and promise to reduce repair costs, but we wouldn't dream of taking it back to them as they are obviously not trustworthy. Our mechanic performed a smoke test and diagnosed the problem correctly which resulted in a costly repair. Additionally, he fixed an oil leak. Before purchasing the vehicle we specifically asked the salesman if the car had leaked oil (the salesman showed us a service record indicating a gasket had been replaced prompting our question). He clearly stated, 'no', the car had not had issues with an oil leak. This dealership is dishonest and possibly engages in fraudulent practices. I feel they are taking advantage of people and are getting away with these practices because they are selling used cars and customers sign off on the "as-is" clause. We understand we bought a used car and there could be potential problems, but we feel they covered up or failed to disclose. read more

Horrible customer service and sell junk cars. Cars they know have problems and have reset scanner codes. When you buys a car and two weeks later it doesn't even run and they will not do anything to help you. Or even return phone calls or messages. On top of it do not honor bill of sale for things they say they will do. Sketchy business for sure. Do not trust them. Bad business all around. read more

GET A WARRANTY! They just buy their cars at auction so don't know anything about them or aren't willing to call out any issues if they do. Sales guy Gary didn't really do anything besides pull it out and let me test drive it. Didn't know the answers to any questions I asked. Nice guy but was 0 help. After i buy a $21k truck home... immediately starting having issues... truck wouldn't even start. Eventually found a wire that was grounding out. Also shortly after i had the Brake, Traction Control and ABS lights all come on and wont turn off... which makes me think they resent the error codes before I test drove it. I take it to the mechanic who tells me its the ABS control module which is $2k to fix with a new part and $1.1k with a used part... Call up GTX and for 4 weeks straight and talked to Rob the "sales manager"... who gave me the run around... literally promising every day to call me back and never actually doing it. They said they could get the part for less than $400... I asked if they would buy it and I'd pay to have it installed... NOPE... So just know they are willing to lie... So if you still use them... which i never would again... you need to make sure they give you a warranty so by the time you get home when you realize the vehicle you just bought has all kinds of problems your not just SOL. read more

GTX had the car my son was looking for. We found our experience with GTX to be good from start to finish. We recommend them, found the courteous, helpful and fast. read more

I worked with the salesperson on a vehicle on a Monday, and we came to an agreement late Monday afternoon. I'm an out of state buyer, and spent most of my day working through the deal. The finance rep sent me all the final contracts to sign and notarize for the sale at 3:00 pm. my time, and I did not open the email until after 4:00 pm my time due to work. I called the finance rep and stated I would complete all paperwork in the morning since the banks would be closing soon and I was still working. Finance stated it would be no problem, and just to be sure I overnighted the documents after I had everything signed and notarized Tuesday morning. The salesperson texted me that evening asking me for a deposit, and to send my credit card information (no invoice provided). I stated, I would be happy to provide a deposit, I just needed an invoice. The salesperson stated no problem, but I never received the invoice. This was 7:00 pm my time, and 10:00 pm Ohio time. When I woke up in the morning and turned on my phone the salesperson had texted me stating the vehicle sold the night before and they could not hold the vehicle since I did not place a deposit on the vehicle. Very poor service, and shady! read more

My college age daughter tried to buy a car here. She has good credit but only a part time job. They told her the financing was approved, took her trade in and down payment and had her sign all the paperwork. They gave her the keys and said congratulations on your new car. They then called her 5 days later and said the financing didn't go through and made her return the car read more

I did not purchase a car from GTX auto and it was strictley because of my conversation with the sales manager, John Mitley (might be misspelled). He was extremely rude and condescending when I inquired about information I felt I was being mislead on, by the bank, not the dealership. He held a very unprofessional tone while we spoke over the phone that left me feeling talked down to and ashamed even though I had nothing to be ashamed of. No one was dilligent about helping me in the best way possible or even really trying to help me get in a vehicle here. It was more like I wasn't good enough. John even went out of his way to point out my student loan collections accounts, which I was not aware actually hindered anyone from getting a vehicle. Again, the tone was very... uninterested and honestly as if I was being a pest. Before John, the sales manager hung ups in my face, I politely told John I would pass on the vehicle after he shamed me for my student loan debt, and the charge off from my last car; where I suffered from COVID and missed payments which resulted in my paying off my vehicle a few months later because I didn't want to ruin my credit any further. So I guess Student loans and paying off your car during a pandemic is beneath the professionals at GTX Auto Group. read more

One month later As you can see from my above post I recently bought a 2010 mazda speed 3 from GTX auto group. Bought this car for about 10k looked decent had some minor scratches, and rock chips (but that's given it's a used car) in addition they said an alignment was done on the car... and it may have been done but it was done very poorly the car pulled, and shook really bad. They replaced 1-2 tires on the car they were not even matching. On top of of that I drove the car for about 3 weeks and the engine blew up creating 3 holes in the engine block, and destroying many other parts under the hood. Which is very disappointing speaking I spent 10k on this car. Repairs are around 4k to get the car up and running again. Tried to speak with the auto dealer and was unhappy with my service. They could not manage to call me back when they said. Although the dealer said he would search for a new engine for me. Which I thought was kind and considerate. But, ever since then it has been a run around. Its disappointing as a customer when the sales manager says he will call you back in a couple days and about 5-6 days later no call and I have to end up reaching out again. When I reached out he said he would give me a call back the next day. Again never called me back I called the dealer and spoke with the finance manager. And for some odd reason it was the other managers day off(keep in mind he said he would call me back the next day.. you don't forget when you have a day off) There was no communication between management. The finance manager listened to what I had to say. And said he would figure out what was going on and promised to call me back with an update that night and again no one reached out. All I was asking for was a little assistance with the issue speaking that you guys told me that the car was in great running condition.. as a certified dealer there should of been a better inspection done engine wise, and safety wise to prevent this issue. In addition the car appears to have been painted underneath to make it seem as if it is newer and in better condition than it truly is. Overall the lack of respect for the customer is astounding and makes me sick. Especially when this car should not of been sold in the first place do to it being a safety hazard. All In all yes the car was bought as is. But when you spend 10k on a car and it doesn't last past 1 month and has such a big issue that involves your safety as a human being I expect some sort of compensation. And as a "professional" dealer I expect for them to stick to their word especially when its something as simple as a phone call to update on the process. Sad to say I will never buy a car from them again and I highly encourage future buyers to reconsider. When you can't keep your word with a small request and be honest with a small request. You can't be honest it comes to bigger issues in life. If you plan to buy a car from them I highly encourage you to reconsider. Hopefully they will learn to be honest in the future so they can be successful but as of now they can't be trusted becuase of their lack of integrity. Successful people only last so long when they lack honesty, reliability, and integrity. Wish my experience was better as a first time car buyer. Unfortunately, I regret ever buying the car. Another update! Rob and Nikko gave me the run around very rude. They kept saying they would call me back and never did! Finally went down to the dealer to talk to nikko in person. He was very unprofessional helping other customers while talking to me, kept interrupting me to answer the phone. Overall horrible! read more

My Wife and I were looking for a good used car back in April, we searched Cargurus and the other similar sites for a 2009 Mercury Milan and a Ford Taurus 2010 and up due to both being rated top 20 reliable and long lasting Cars. we had 4 appointments set up that day to look at 4 cars, GTX Auto Group was the 1st one with the Milan, we talked to Terry and we took it for a test drive, a good long drive and stopped and parked and looked it over inside and out very well, I crawled under it, checked the engine, the Trunk, we tested everything on it. I went back to discuss buying it and within a couple of hours we were driving off with it and now nearly 2 months later, it's running great, excellent car and no issues. Terry was very nice, he was dealing with a customer ahead of me and it took him longer to get my deal done, they also try to sell you an expensive Warranty Package, I did not get it, even though they tried their best, those warranties are absolutely useless, never buy them, other than that, everything was fine, I would definitely recommend them despite the bad reviews by some here, everyone can't get a great experience everywhere you go, it happens, give them a try, just research the Car your planning to buy ahead of time, also 1 thing they claimed they could not come down on the price at all, since we really wanted the Car we bought it, but I'm not sure about that, but someone else was there after us looking at it, so I didnt argue it. read more

Terrible dealership, took a deposit for a car then reneged on the deal 2 days later trying to get more money. Stay far away!

Go to the bigger dealerships in the area. GTX buys all their cars from auction and know very little about them when you buy. Get a warranty if you do. read more

After waiting over two hours to discuss financing we were told the bank had closed one hour prior even though we had been waiting well past the bank closing and were unable to purchase a car from them and the way this was handled was extremely unprofessional and would not recommend anyone wasting their time. read more

My son who lives in Cincy recently purchased a car from this Auto Group and got completely ripped off and I want everyone to know about it and exactly who they are! GTX Auto Group in West Chester Ohio sold my son this 2001 Honda Civic for $4,400.00. And at the time he asked them for a warranty on the car and they refused him. So after he went ahead and purchased the car anyway because they told him there was a complete diagnostic check already done on the car and everything was fine he drove it home. The very next day he put it into gear and the transmission began to slip. And then five days later he drove to work and the head gasket blew and he had to pay $172.00 to be towed. So he got the car back to the Auto Group car lot and they checked and told him that all they could do was to offer him a discount on the head gasket but still wanted to charge him $600.00 to fix it. And they also told him the transmission was fine. So he wrote up a report on them with The Better Business Bureau and explained all the problems he was having. And afterwards the auto group responded to his report and told the BBB he was offered a 2 year warranty when he purchased which was a lie! So now he is stuck with a piece of junk sitting in his drive. I want everyone who reads this to avoid GTX Auto Group in West Chester Ohio because chances are if you buy something from them you too will be scammed and treated very unfairly!!! read more

I was interested in a car for less than 10K. I talked to Terry about my trade in, and he asked me to email him the info for initial evaluation. We emailed on Monday, called and left message on Wednesday with no response. When I reached him Thursday he told me he didn't check that email frequently and my number came up unknown so he didn't answer my call. I'm guessing he didn't check voicemail either. I told him I was frustrated with the difficult communication and he assured me he would talk to the manager and call me back. The next day I bought a car at a big box dealership because the customer service was much better. I wish I could have left a good review, it seems like a nice place and Terry seemed nice also, but I guess I wasn't the right customer for them. read more

I wish I could give zero stars! I contacted them a week prior to the day I planned on coming to look at a vehicle and notified them when I was coming due to the fact I live 3 hours away and wanted to make sure the vehicle was still going to be there. I went on Sunday when their hours are supposed to be 11am to 4pm. I arrived at 11:20am and the gate was still shut, luckily a worked was getting ready to open it so he let me in but he did not have a key to the building so I could only look at the vehicle, he stated he wasn't sure when the manager was going to get there. I said ok I'll go get coffee and message him and try to come back. When I messaged the 1st time he never responded, after driving 3 hours and him knowing I was coming, I was getting very irritated. I waited a bit and messaged him again, still no response. I never went back due to his very poor professionalism and poor customer service. I would highly recommend you shop elsewhere! read more

Niko is the WORSE person to work with and he is the only financial officer on the lot. He is the extremely condescending and completely unprofessional. I honestly wish I would have walked out and not bought a car there. He yelled at me in his office when I was asking questions and signing the contract. He said "I don't have to sell you this car" and went on to tell me the he gets to decide if he wants to sell me anything since he is the financial officer. After I left with the car, I sent him a copy of the registration and the title as requested. Then he kept calling and harassing me. He made threats about taking my car and that he will make it so I will lose the money I gave in payments. I told him I already provided him the documents and to please not contact me again. Then he started yelling at me. I contacted the bank that my loan is through and they said he cannot take the car since the lien is through them and he just wanted the documents for verification. He could have got the title and registration through the state; since, it is public record but he's continued to contact me. I forwarded the previous email of documents I sent a month ago along with additional attachments. I asked him not to contact me again. I reached out the the regional financial representative and informed her of his behavior. If he contact me again I'm going to contact the cops because the bullying and harassing behavior is unacceptable. Do yourself a favor and go somewhere else. Do not deal with Niko! Especially if you are rebuilding your credit. read more