I have lived in these apartments for 2 years. They are wonderful!…read more Pro's 1. I feel safe- I am on the bottom floor corner and never worried something will happen. Packages have been left by my front door for hours and are there when I get home. 2. Excellent maintenance - non-emergency requests handled in just a few days. Emergency requests are handled immediately. Once a swarm of bees decided to nest in my garage. Manuel had it taken care of in an hour. He also asked if anyone was hurt by them. He has always been warm and caring 3. The grounds are kept pristine. I can walk with Joy and pride through the complex. 4. Noise is minimal. I rarely hear my neighbors and when I do it's through no fault of their own. It's just how it is when you are in a multi-dwelling unit. 5. Old management and new management doing a great job taking care of the complex. 6. Reasonable rent for the space and amenities. Cons Parking is limited Entouch is a horrible cable and wifi company. Sometimes there is more trash then the dumpsters can handle. Finally, Julie has moved to another location. I will Miss her terribly. She was wonderful! She always said hello and greeted me like I was the owner. (I do not know her personally). The new manager also seems nice, but I've only met her once.

I have lived at this property for over 12 years. I am a quiet tenant who pays on time. What I am…read moreposting here is based on my own experience and what I have personally seen on the property. Some of the issues described below were eventually addressed, but only after long delays and repeated requests, often taking months or years. Over the years, the condition of the property has steadily declined: * Electrical and utility cables were visible in common walkways near doors, and utility boxes were at times left open with wiring exposed * Gates for the property and the pool were frequently broken or damaged, including sections of the perimeter fence that had large gaps * There were at least two major car break-in incidents where more than 20 vehicles had windows smashed * Over multiple years, the pool repeatedly turned green or off-color, and people sometimes continued to use it before it was cleaned or treated * The pool gazebo deteriorated over time and showed visible rust * Pool plaster flaked into the water on multiple occasions * Paint on gates, railings, and pool areas repeatedly failed within a short time after repainting * Dog waste stations often overflowed before being serviced * Trash areas frequently overflowed and attracted pests * Furniture and large debris were often left around dumpsters and common areas * Concrete walkways and common areas were stained and poorly maintained * Bikes and other items were stored in stairwells, obstructing walkways * Caution tape was left tied around trees and buildings for extended periods * Utility boxes and AC wiring were at times exposed to rain and dirt * Ceiling paint fell in certain common-area entryways * Grass areas consisted largely of weeds and bare dirt, which washed into walkways when it rained * Cabinets inside units were made from low-quality pressed wood materials that swelled, stained, and deteriorated over time Residents are required to pay a monthly internet fee of approximately $60 through the property. Even if a resident wants higher internet speeds, the required property internet fee still applies, resulting in paying the $60 fee on top of any additional service charges. This same setup was used previously with another internet provider selected by the property. Based on my experience, the service had frequent connectivity issues, slow speeds, and outages. I contacted the provider multiple times without resolution, and these issues affected my ability to conduct online work. Front office staff acknowledged that the service quality was poor at the time. Based on my experience, maintenance response times were often significantly delayed. A broken garbage disposal resulted in a clogged sink that went unrepaired for approximately 11 days. I was without a dishwasher for approximately 18 days and without a refrigerator for approximately 7 days. I also requested that the kitchen backsplash be repainted due to normal wear after approximately 10 years. Cleaning can only do so much when paint has not been refreshed for that length of time. Despite multiple requests over an extended period, it took approximately 2.5 months for the repainting to be completed. In a typical residence, this type of maintenance is addressed periodically as part of normal upkeep Recently, my unit experienced a complete power outage caused by a building breaker. Maintenance flipped the breaker multiple times before an electrician came out and replaced the building's equipment. We were also given a notice that the utility company would be coming out to perform work that could cause power outages. After this incident, management offered me $125, but only if I signed a "Release of All Claims" that included confidentiality and non-disparagement clauses -- meaning I would be legally prohibited from speaking about what happened or warning others. I refused to sign and retained the document. After I told them I did not agree to accept the $125 settlement, it was still applied to my account as a rent credit. I am posting this so future renters can make an informed decision about how issues are handled and the condition of the property. This review reflects my personal experience over many years. Conditions may change over time, but this was the state of the property during my tenancy. Photos reflect conditions at the time they were taken.

My experience has not been good. I moved 250 miles and had to pay an extra $400 to the movers…read morebecause I was not allowed to move in before 3 pm. Still, I was looking forward to it. The apartment was definitely not ready. Every fan in the place was on high because of the paint smell. I could not even stay in the apartment for the first two nights because of the smell. The paint job was terrible with globs everywhere, the apartment and the blinds were filthy. Simple repairs were not made even though I was told they would definitely come "today". Two weeks later the air conditioner quit (over 90 degrees) and a fire was started in a light fixture. Both of these are considered emergencies by their own definitions. Yet, the manager could not be bothered and did nothing to help. The so called emergency number is not monitored. I never received a call back from many messages left. Even though the office is open on Saturday, there was no maintenance on duty. I was also charged approximately $70 because of an error by the electric company. I've only been here 1.5 months. Hope it gets better.

I say never trust the reviews always go tour yourself I stayed here for 1 year had no problems and…read moreall my concerns were handled just by simple calling or going up to the office.

We lived here for a few months while waiting for our house and loved our experience. The kids felt…read morelike we were on vacation, and were big fans of the pool. It's walking distance to groceries and a few restaurants. The area was well kept, and right next to the shadow creek walking trails. The apartment itself was perfect for what we needed, and we barely heard our side neighbors because of how they're designed. We only had one maintenance request and they came out right away! Highly recommend if you need a place to stay for a few months, or longer!

I've been living here for 3 yrs. They been so nice and professional with us. They really care about…read moretheir residents.

This apartment complex seems amazing on the outside but looking in they are horrible communication…read moreis horrible the manager Roderick Johnson is horrible as well I'm glad everything happen to me before i moved in they changed my move in date twice i emailed them to confirm he agreed then call a day before i was supposed to move and acted as if it was my fault he also threatened me and said "this isn't going to end well" please do not lease here they have put me in a bad place was not expecting this experience i have contacted corporate as well

The Ravella team is awesome! The management is on point and cares for its residents. I've lived…read morehere for several years and will remain a resident

I have been a tenant at The Ranch for a while. Glad to see…read morethe New Management team fully staffed. The new Office manager Sade Parker keeps the tenants informed of important changes and safety issues. The customer service in the office is professional and helpful. Jacquela Evans has been in the office for a while she is always professional and a source of knowledge. Looking forward to the all the summer events.

I honestly would have loved to live here. My sister and I actually had a self-tour, but the whole…read morething was just not right. For starters, the lady at the leasing office seemed like she was just in a rush the whole time. She didn't take any of our contact information down, no number, no email address, didn't even ask for our names! When we did drive over to see the apartment, we actually loved it! We were there planning how we would arrange furniture and imagining how things were going to look! We said that it felt like a very home-y type of apartment. But that's where the pros stop. We heard a banging on the doors and came down to see what was happening. It was a resident with the lady from the leasing office, the resident was super rude and just not friendly at all. We had mistakenly parked infront of her garage and apologized, but she was not having any of it. Just super off putting. The leasing lady didn't say anything, didn't talk on our behalf, nothing. When we got back to the leasing office, she gave us our ID's back and told us that it wasn't her banging on the door like that, it was the resident. Then she proceeded to tell us that she was super hungry and that's why she was in a hurry. I would have loved to live here, but this just wasn't a good vibe at all. We didn't even get to tour the pool, the amenities, nothing! I really hope all of the future resident tours aren't like that, because I'm not sure how this place gets residents.

Been living here for 6 months now and when I saw Wow, I mean wow!! Inside this apartment type…read morecomplex, you'll find that the homes are individually independent from one another. The homes themselves are exceptionally beautiful and the management is top notch. Ask for the manager, Susan! She has blown me away with her skills.

They are cute apartments because they are new and have a mini backyard but I would either wait to…read moremove in until they change management or at least get everything in order, maybe they are just too new ? When you sign your lease they have promotions and the office screwed up my credits over the course of a few months and now I'm stuck paying almost double the amount of my rent within a two week period and they threatened to evict us for their mistake. Promised to waive late fees and never did. They forgot to also charge us I believe for trash and a few other things for a few months and the whole community was back charged around $900 for that. Gates never work and remain open, ring cameras don't work, they got rid of our security guards so that sucks. And everything is done through apps and they are faulty. I could never get into the pool, I had to jump the gate every time. They close out service/maintenance requests without it actually being finished. WiFi constantly goes out and the lights use to, but that's gotten better. And the management never replies to your emails and if you work a full time job it is hard to ever speak to the manager before she leaves and she's not there on weekend so you have to talk to the other girls who just play the blame game and say they will "let the manager know " but they never do I guess. I can't wait until our lease is over, the management prob will help us less after this. But everyone should know this spot is not the best :(

Thanks, Tristin, for always making me feel welcome. Your customer service is exceptional! Cortland…read moreLuxe Shadow Creek is my new home because your representation.

So far management had been real helpful and has delivered everything that we asked for. Looking…read moreforward to more experiences to come. So far great