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    Grill It Miami

    5.0 (3 reviews)
    Closed Closed

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    Texas Roadhouse

    Texas Roadhouse

    4.0(252 reviews)
    6.9 mi
    $$

    Great selection of steaks and the customer service was great! I don't have pictures of the food but…read moreI ordered a Filet Mignon, loaded baked potato, and a side salad. To drink I ordered a glass of red wine. Great pick if you just don't feel like cooking and want a hearty meal!

    I am writing to formally report an extremely disappointing experience I had at your Florida City on…read more12/07 at approximately 1930. Unfortunately, both the service and the behavior of the manager fell far below acceptable standards. From the beginning, the service was [slow / inattentive / rude / dismissive]. We reserved a table for a birthday and we were told 10 minutes after our reservations that our table was given away because we made them hold the table for an hour and a half. Despite remaining patient and respectful, the issues continued throughout our visit. What made the experience even more upsetting was the response from the manager. Instead of helping resolve the situation, the manager was [dismissive, rude, defensive, unprofessional]. At no point did I receive an apology or any effort to correct the issues. This experience was embarrassing, frustrating, and completely unacceptable. I chose your restaurant expecting a certain level of professionalism and customer care, and unfortunately, that expectation was not met. I would appreciate a response from management regarding how this will be addressed and what steps will be taken to ensure this does not happen to other customers.

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    Grill It Miami - bbq - Updated May 2026

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